Adebunmi Davies
Lagos,Badore
Summary
Driven Freelance IT Support & Automation Specialist trained by Digital Witch Academy, with a knack for problem-solving, supporting startups and small businesses through CRM management, workflow automation, and customer support tools. Skilled in Zapier workflow automation, proficiency in HubSpot CRM setup and management, and SaaS productivity platforms. Detail-oriented, reliable, and ready for remote freelance engagements, with expertise in IT support and helpdesk operations, utilizing Fresh desk ticketing systems, Monday.com for task and project management. Also facilitates Slack team collaboration, Lemlist email outreach setup, Apollo.io lead generation. Committed to leveraging technical skills to optimize business processes and enhance team productivity.
Overview
8
8
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work history
Freelance IT Support & Automation Specialist
Digital Witch Academy (Trainee) Remote.
Lagos, Nigeria
11.2025 - Current
- Developed automation scripts to streamline repetitive tasks and improve efficiency
- Collaborated with team members to identify and resolve system performance concerns.
- Provided IT support using ticketing and customer support tools
- Built automated workflows using Zapier to reduce manual tasks
- Managed CRM contacts, pipelines, and reporting using HubSpot
- Set up and optimized project workflows on Monday.com
- Supported customer communication using Slack and Freshdesk
- Assisted with lead generation and outreach using Apollo.io and Lemlist.
- Responded to customer feedback and escalated complex issues to ensure timely resolution and customer retention.
Real estate consultant
Bumzy Properties Limited
Lagos, Nigeria
02.2018 - Current
- Advised clients on property investments by conducting thorough market analyses and sold twenty acres of farmland.
- Assisted in preparing property listings and marketing materials to attract potential buyers.
- Conducted property viewings and guided clients through the purchasing process effectively,
- Collaborated with other professionals to ensure smooth transactions and client satisfaction.
- Researched local property trends to provide clients with informed recommendations, five clients invested.
- Built strong relationships with clients to understand their property needs and preferences.
- Supported negotiation efforts between buyers and sellers to facilitate agreements.
Education
Trainee - IT Support & Automation Training
Digital Witch Academy
Nigeria 10.2025 - 12.2025
Bachelor of Business Administration - Business Administration
Ahmadu Bello University
Zaria, Nigeria 09.1993 - 01.2000
Skills
CORE SKILLS
- IT Support & Helpdesk Operations
- Zapier Workflow Automation
- HubSpot CRM Setup & Management
- CRM & Pipeline Management
- Freshdesk Ticketing System
- Mondaycom Task & Project Management
- Slack Team Collaboration
- Lemlist Email Outreach Setup
- Apolloio Lead Generation
- SaaS Tools & Remote Support
Affiliations
- Travelling, Reading, Knitting and Dancing
Certification
Available on request.
References
References available upon request.
Timeline
Freelance IT Support & Automation Specialist
Digital Witch Academy (Trainee) Remote.
11.2025 - Current
Trainee - IT Support & Automation Training
Digital Witch Academy
10.2025 - 12.2025
Real estate consultant
Bumzy Properties Limited
02.2018 - Current
Bachelor of Business Administration - Business Administration
Ahmadu Bello University
09.1993 - 01.2000