Adebukola Adewumi
Lagos
Summary
Experienced Customer Service Representative with proven expertise in problem-solving and active listening skills. Excelled in high-stress situations, enhancing customer loyalty through empathetic resolution of complaints. Skilled in Microsoft Excel and product knowledge, ensuring informed customer support. Achievements include significantly reducing on-hold wait times and improving resolution efficiency.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Flutterwave
08.2022 - 04.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Service Representative
Elephant Group
07.2019 - 08.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Master of Science - Agronomy And Crop Science
Landmark University
Kwara, Nigeria11.2022
Bachelor of Science - Crop Science
Federal University of Agriculture Abeokuta
Abeokuta, Ogun State, Nigeria05.2019
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Call center experience
- Product Knowledge
Certification
- Customer Service: Soft Skills Fundamental
- Customer Success: How to effectively engage your customers Udemy
- Excel 101: Creating your own CRM Udemy
- 2022 Data Protection Training ( Andersen Certificate )
- Phishing Foundations ( KnowBe4 )
Timeline
Customer Service Representative
Flutterwave
08.2022 - 04.2024
Customer Service Representative
Elephant Group
07.2019 - 08.2020
Master of Science - Agronomy And Crop Science
Landmark University
Bachelor of Science - Crop Science
Federal University of Agriculture Abeokuta
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