Adebola Precious Kolawole
Ikeja
Summary
Results-oriented and driven customer service representative with more than two years of experience in delivering exceptional customer service, efficiently responding to inquiries, and increasing client satisfaction. Proven ability to effectively communicate, regulate interactions with clients, and enhance team success.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Eliezer Investment Limited
Ikeja Lagos
04.2025 - Current
- Delivered professional customer support via phone, email, and in-person interactions, ensuring timely assistance.
- Collected customer feedback and communicated insights to management for service enhancements.
- Developed and executed social media strategies to boost brand awareness.
- Achieved 95% customer satisfaction rate through proactive service and effective communication.
Customer Service Representative
Everskin By Debola
Lagos
07.2023 - 01.2025
- Resolved approximately 500 customer complaints, fostering loyalty and repeat business.
- Managed high-stress scenarios while maintaining professionalism during dispute resolution.
- Responded to over 50 customer inquiries daily with empathy, enhancing customer loyalty.
- Achieved a 20% increase in repeat customer rate through superior support and product recommendations.
Education
Bachelor of Arts - English And Literary Studies
Ekiti State University
Ado-Ekiti, Ekiti State Nigeria03-2013
Skills
- Social media customer support (Instagram, Facebook, WhatsApp)
- Responding to DMs, comments, and inquiries Handling phone calls and brand emails
- Problem-solving and conflict resolution
- Strong time management and multitasking
- CRM tools and online chat platforms
- Team collaboration and attention to detail
- Professional and friendly customer interaction, excellent written and verbal communication
References
References available upon request.
Timeline
Customer Service Representative
Eliezer Investment Limited
04.2025 - Current
Customer Service Representative
Everskin By Debola
07.2023 - 01.2025
Bachelor of Arts - English And Literary Studies
Ekiti State University