ADEBIMPE SOLAJA
Abuja
Summary
Child and youth counseling professional with strong track record in fostering positive development and emotional well-being in young people. Skilled in conflict resolution, behavioral management, and creating supportive environments. Known for effective collaboration within multidisciplinary teams and consistently achieving impactful results. Adaptable to evolving needs, demonstrating reliability and proactive approach.
Overview
15
15
years of professional experience
Work History
Child and Youth Counselor
Total Child Care Initiative
2023.11 - Current
- Participated in continuing education courses related to counseling techniques and adolescent development.
- Implemented behavior modification programs designed to reduce disruptive behaviors.
- Organized recreational activities that promote physical activity and healthy lifestyle choices.
- Encouraged positive behaviors through reinforcement techniques such as praise or rewards.
- Educated families about available community resources for their children's needs.
- Collaborated with other professionals to coordinate client care and ensure continuity of services.
- Advised parents and guardians regarding issues related to the development of adolescents.
- Conducted assessments to identify mental health needs of youth.
- Provided individual, group, and family counseling services to youth.
- Established therapeutic rapport with clients from diverse backgrounds, fostering trust and open communication essential for effective counseling.
- Maintained thorough documentation of client progress, enabling efficient tracking of treatment outcomes and adjustments as needed.
- Promoted a safe, inclusive environment where clients felt comfortable discussing sensitive topics without fear of judgment or stigma.
Deputy Manager Currency Operations
Central Bank of Nigeria
2016.06 - 2023.11
- Monitored cash in circulation.
- Budget and departmental reconciliation.
- Prepared monthly progress reports detailing achievements against set targets.
- Maintained records of all operational activities for future reference.
- Provided guidance and support to team members to help them achieve their goals.
- Developed and implemented new procedures to improve the efficiency of the organization.
- Monitored daily operations and ensured compliance with company policies and regulations.
- Coordinated with other departments to ensure smooth functioning of activities.
- Provided necessary technical assistance and advice to subordinates when needed.
- Oversaw budgeting responsibilities, reducing costs, and increasing margins.
- Collaborated with fellow employees, vendors, and other parties to achieve smooth coordination of activities, risk remediation, and follow-up.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Customer Care
Caranda Management Service
2014.03 - 2016.06
- Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
- Created comprehensive training materials for new customer care representatives to help onboard them quickly and efficiently.
- Resolved many calls daily by solving problems and providing customer care.
- Analyzed feedback from customers and recommended improvements in customer care department.
- Gathered customer feedback to improve the quality of customer care services.
- Ensured compliance with applicable laws, regulations and organizational policies related to customer care activities.
Customer Care Representative
Leadway Pensure PFA
2011.12 - 2014.03
- Built sustainable relationships of trust through open communication with customers.
- Answered customer inquiries over the phone and via email.
- Ensured compliance with data protection regulations when handling customer information.
- Followed up on customer inquiries not immediately resolved by providing timely updates on the status of their requests.
- Created monthly reports summarizing customer service activities including number of calls handled, resolution rate.
- Resolved customer complaints promptly and professionally.
- Participated in team meetings to discuss strategies for improving customer satisfaction levels.
Customer Care Service and Direct Sales Executive
Strategic Outsourcing limited
2011.05 - 2011.12
- Developed and implemented sales strategies to increase market share in assigned territories.
- Developed and implemented sales strategies to increase revenue growth.
- Identified potential customers, developed relationships, and closed deals.
- Monitored competitor activity and provided recommendations on how to remain competitive in the marketplace.
- Established a network of industry professionals that could be used as resources for potential business opportunities.
- Prepared detailed reports on sales performance metrics for management review.
- Responsible for achieving monthly quotas by identifying qualified prospects and closing deals quickly.
- Prepared detailed reports summarizing sales performance against targets on a weekly basis.
- Maintained up-to-date records of client interactions and sales activity.
- Followed up on inquiries from prospective customers in order to secure orders or generate additional leads.
Leisure and Hospitality (NYSC)
Lagos State Ministry of Tourism & Intergovernmental Relations
2010.05 - 2011.04
- Completed day-to-day duties accurately and efficiently.
- Worked with cross-functional teams to achieve goals.
- Assisted with customer requests and answered questions to improve satisfaction.
Education
MPP - Personnel Psychology
University of Ibadan
2015-03
Bachelor of Arts - History
University of Ibadan
2009-11
University of Cambridge Examination -
Educational Advancement Center
2005-08
Air Ticketing And Reservation -
International School of Aviation
2003-03
Diploma - Computer Science
Lagos City Computer College
2002-02
West Africa Senior School Certificate -
Our Lady of Apostles Secondary School
1999-06
First School Leaving Certificate -
St. Bernadette Nursery And Primary School
1993-05
Ph.D. - Business Management
Baze University
Skills
- Behavior modification
- Individual counseling
- Group therapy
- Family counseling
- Child development
- Community resource education
- Team collaboration
- Communication skills
- Active listening
- Mental health support
Languages
Yoruba
First Language
English
Proficient (C2)
C2
References
References available upon request.
Timeline
Child and Youth Counselor
Total Child Care Initiative
2023.11 - Current
Deputy Manager Currency Operations
Central Bank of Nigeria
2016.06 - 2023.11
Customer Care
Caranda Management Service
2014.03 - 2016.06
Customer Care Representative
Leadway Pensure PFA
2011.12 - 2014.03
Customer Care Service and Direct Sales Executive
Strategic Outsourcing limited
2011.05 - 2011.12
Leisure and Hospitality (NYSC)
Lagos State Ministry of Tourism & Intergovernmental Relations
2010.05 - 2011.04
Bachelor of Arts - History
University of Ibadan
University of Cambridge Examination -
Educational Advancement Center
Air Ticketing And Reservation -
International School of Aviation
Diploma - Computer Science
Lagos City Computer College
West Africa Senior School Certificate -
Our Lady of Apostles Secondary School
First School Leaving Certificate -
St. Bernadette Nursery And Primary School
MPP - Personnel Psychology
University of Ibadan
Ph.D. - Business Management
Baze University