ADEBIMPE SOLAJA
Abuja
Summary
Empathetic Youth Counselor recognized for high productivity and efficient task completion. Skilled in behavior management techniques, crisis intervention strategies, and development of individualized support plans. Excel at communication, active listening, and empathy, ensuring effective engagement with youth to foster positive outcomes.
Overview
15
15
years of professional experience
Work History
Children Counselor
Total Child Care Initiative
Mabushi
09.2023 - Current
- Participated in continuing education courses related to counseling techniques and adolescent development.
- Implemented behavior modification programs designed to reduce disruptive behaviors.
- Organized recreational activities that promote physical activity and healthy lifestyle choices.
- Encouraged positive behaviors through reinforcement techniques such as praise or rewards.
- Educated families about available community resources for their children's needs.
- Collaborated with other professionals to coordinate client care and ensure continuity of services.
- Advised parents and guardians regarding issues related to the development of adolescents.
- Conducted assessments to identify mental health needs of youth.
- Provided individual, group, and family counseling services to youth.
- Developed individualized treatment plans based on assessment results.
- Communicated with challenged and troubled children in effort to exact positive impact and influence.
Deputy Manager Operations
Central Bank of Nigeria
Central Business District
06.2016 - 09.2023
- Prepared monthly progress reports detailing achievements against set targets.
- Maintained records of all operational activities for future reference.
- Provided guidance and support to team members to help them achieve goals.
- Developed and implemented new procedures to improve efficiency of the organization.
- Monitored daily operations and ensured compliance with company policies and regulations.
- Coordinated with other departments to ensure smooth functioning of activities.
- Provided necessary technical assistance and advice to subordinates when needed.
- Oversaw budgeting responsibilities, reducing costs and increasing margins.
- Collaborated with fellow employees, vendors and other parties to achieve smooth coordination of activities, risk remediation and follow-up.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Customer Care
Caranda Management Service
Abuja
03.2014 - 06.2016
- Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
- Created comprehensive training materials for new customer care representatives to help onboard them quickly and efficiently.
- Resolved many calls daily by solving problems and providing customer care.
- Analyzed feedback from customers and recommended improvements in customer care department.
- Gathered customer feedback to improve the quality of customer care services.
- Ensured compliance with applicable laws, regulations and organizational policies related to customer care activities.
Customer Care Representative
Leadway Pensure PFA
Surulere
12.2011 - 03.2014
- Built sustainable relationships of trust through open communication with customers.
- Answered customer inquiries over the phone and via email.
- Ensured compliance with data protection regulations when handling customer information.
- Followed up on customer inquiries not immediately resolved by providing timely updates on the status of their requests.
- Created monthly reports summarizing customer service activities including number of calls handled, resolution rate.
- Resolved customer complaints promptly and professionally.
- Participated in team meetings to discuss strategies for improving customer satisfaction levels.
Customer Care Service and Direct Sales Executive
Strategic Outsourcing limited
Victoria Island
05.2011 - 12.2011
- Developed and implemented sales strategies to increase market share in assigned territories.
- Developed and implemented sales strategies to increase revenue growth.
- Identified potential customers, developed relationships, and closed deals.
- Monitored competitor activity and provided recommendations on how to remain competitive in the marketplace.
- Established a network of industry professionals that could be used as resources for potential business opportunities.
- Prepared detailed reports on sales performance metrics for management review.
- Responsible for achieving monthly quotas by identifying qualified prospects and closing deals quickly.
- Prepared detailed reports summarizing sales performance against targets on a weekly basis.
- Maintained up-to-date records of client interactions and sales activity.
- Followed up on inquiries from prospective customers in order to secure orders or generate additional leads.
Leisure and Hospitality (NYSC)
Lagos State Ministry of Tourism & Intergovernmental Relations
Ikeja
05.2010 - 04.2011
- Completed day-to-day duties accurately and efficiently.
- Worked with cross-functional teams to achieve goals.
- Assisted with customer requests and answered questions to improve satisfaction.
Education
MPP - Personnel Psychology
University of Ibadan
Nigeria03-2015
Bachelor of Arts - History
University of Ibadan
Nigeria11-2009
University of Cambridge Examination -
Educational Advancement Center
Ibadan, Nigeria08-2005
Air Ticketing And Reservation -
International School of Aviation
Lagos, Nigeria03-2003
Diploma - Computer Science
Lagos City Computer College
Nigeria02-2002
West Africa Senior School Certificate -
Our Lady of Apostles Secondary School
Ijebu-Ode, Nigeria06-1999
First School Leaving Certificate -
St. Bernadette Nursery And Primary School
Lagos, Nigeria05-1993
Ph.D. - Psychology
Baze University
Abuja, NigeriaSkills
- Behavior modification
- Individual counseling
- Group therapy
- Family counseling
- Child development
- Community resource education
- Team collaboration
- Communication skills
- Active listening
- Mental health support
Languages
Yoruba
First Language
English
Proficient (C2)
C2
References
References available upon request.
Timeline
Children Counselor
Total Child Care Initiative
09.2023 - Current
Deputy Manager Operations
Central Bank of Nigeria
06.2016 - 09.2023
Customer Care
Caranda Management Service
03.2014 - 06.2016
Customer Care Representative
Leadway Pensure PFA
12.2011 - 03.2014
Customer Care Service and Direct Sales Executive
Strategic Outsourcing limited
05.2011 - 12.2011
Leisure and Hospitality (NYSC)
Lagos State Ministry of Tourism & Intergovernmental Relations
05.2010 - 04.2011
MPP - Personnel Psychology
University of Ibadan
Bachelor of Arts - History
University of Ibadan
University of Cambridge Examination -
Educational Advancement Center
Air Ticketing And Reservation -
International School of Aviation
Diploma - Computer Science
Lagos City Computer College
West Africa Senior School Certificate -
Our Lady of Apostles Secondary School
First School Leaving Certificate -
St. Bernadette Nursery And Primary School
Ph.D. - Psychology
Baze University
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