ADEBAYO OLAKUNLE MICHEAL

• Perform utmost due diligence on new and existing customers by reviewing
and verifying their KYC documentation.
• Identify potential bonus abusers by escalating timely and appropriately.
• Attend and give timely resolution to all escalated issues by CX agents.
• Attend to all Fraud-related inbound email on Freshdesk.
• Process withdrawals according to the company’s regulations and standard.
• Proactively detect and report suspected fraudulent transactions to the line
Manager.

• Maintain Fraud analysis models to improve the efficiency and the effectiveness of the company’s system.

• Actively participate in team meetings, share information, and make suggestions for improvements to fraud and risk operations.

• Collaborated with cross-functional teams to improve overall customer experience within the company.
• Promptly responded to inquiries and requests from prospective customers.
• Described product and service details to customers to provide information on benefits and advantages.
• Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
• Resolved customer Transaction issues by researching issues in system, asking open-ended questions, determining root causes of problems and escaling to the Finance Team when necessary
• Sell the company’s promotional packages to customers to make them lifelong customers
• Educate customers on the Bet Market Options available on the company's website

• Designed, filled, and arranged eye-catching product floorsets to increase sales.
• Intensify awareness for the Brand through display of the products and coordinated customer reward through organizing raffle draws.
• Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
• Showed understanding of customer's personal style and preferences when offering product advice.
• Engaged, educated, and befriended customers to deliver amazing shopping experience.
• Communicated product information with confidence and educated consumers about company.
• Created a database of customer information in different parts of the state for further brand engagement.