Adebayo Sikiru
Lagos,LA
Summary
Driving by a passion for solving ever-evolving business and customer challenges that create room for personal and professional growth with opportunities to add value to the company at the highest level, I am a personable and knowledgeable IT Support Professional/Manager with over 10 years of experience resolving various hardware and software issues faced by the businesses/customers.
Overview
11
11
years of professional experience
Work History
Specialist IT Country Support
IHS TOWERS NIGERIA
Lagos
06.2016 - Current
- Key Achievement: Managed/supervised the deployment of the Konica Share Printer across the organization, which resulted in overhead savings for the organization on manhours spent adding new staff to the printing spool.
Key responsibilities:
● Deploy Windows 7, 8, and Office 2010, 2013 & 2016
● Manage imaging technologies (disk, memory, etc.)
● Install, Maintain, and Troubleshoot Windows Applications
● Manage the telephony system of the organization
● Manage the helpdesk ticketing system
● Proffer End User support for both in-house and field Engineers
● Support in-house VOIP devices
● Configure Cisco AP for the WLAN
● Mange Office365 configuration and users' training
● Perform basic troubleshooting and maintenance tasks on users' systems and servers
● Provide IT support for staff, third-party vendors, and clients.
● Responsible for the installation of all operating systems and software
● Responsible for configuration, maintenance and
● Repairs of all desktop PCs and laptops
● Troubleshoot networks, systems, and applications.
IT Support Analyst
HTN TOWERS NIGERIA
Lagos
06.2015 - 06.2016
- Key Achievement: Provided in-depth technical support to clients (head office and field operations, third-party vendors, and clients) at a Tier 1 level, solving
97.5% of issues without transferring to Tier 2 support.
Key responsibilities:
● Deploy Windows 7, 8, and Office 2010 & 2013
● Manage imaging technologies
● Install, Maintain, and Troubleshoot Windows Applications
● Manage the telephone system of the organization
● Manage the helpdesk ticketing system
● Proffer End User support for both in-house and field Engineers
● Support in-house VOIP devices
● Mange Office365 configuration and users' training
● Configure and manage Cyberoam for the communication gateway/firewall/load-balancing - ● Perform basic troubleshooting and maintenance tasks on users' systems and servers
● Provide IT support for staff, third-party vendors, and clients
● Responsible for the installation of all operating systems and software
● Responsible for configuration, maintenance, and repairs of all desktop
PCs and laptops
● Troubleshoot networks, systems, and applications to identify and correct malfunctions and other operational difficulties
● Manage IT Assets (desktops, laptops, servers) and inventory including toners, printers, and scanners
IT Support Analyst
The Source Computer (TSC)
Lagos
10.2013 - 06.2015
- Recommended innovative solutions to repetitive support tasks handed while providing tier-1 support as an IT Support Analyst for the company's staff (head office and field operations), third-party vendors, and clients.
Education
High School Diploma -
Lagos State Polytechnics
Lagos, LA01.2014
Skills
- Customer Relations
- Quality Assurance
- Emergency Response
- Root Cause Analysis
- Supply Management
- Resource Allocation
- Technical communication
- System installations
- Documentation Management
- Quality Assessment
- Project Planning
- Time Management
- Improvement plan knowledge
- Self Motivation
- Problem-Solving
- Team building
- Relationship Building
- Process Improvement
- Analytical Skills
- Decision-Making
- Problem-solving aptitude
- Interpersonal Communication
- Reliability
- Professionalism
- Adaptability and Flexibility
- Teamwork and Collaboration
- Time management abilities
- Multitasking
- Problem-solving abilities
- Continuous Improvement
- Issue Research
- Goal Setting
Timeline
Specialist IT Country Support
IHS TOWERS NIGERIA
06.2016 - Current
IT Support Analyst
HTN TOWERS NIGERIA
06.2015 - 06.2016
IT Support Analyst
The Source Computer (TSC)
10.2013 - 06.2015
High School Diploma -
Lagos State Polytechnics
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