Work preference
Summary
Overview
Work history
Education
Skills
REFERENCES
CORE COMPETENCIES
Timeline
Generic
Open to work

ADEBAMIPE OLAJIDE DAVID

Lagos

Work preference

Desired job title

Travel ConsultantTeam Lead Travel Consultant (Flight Ticketing Officer)Holiday ExpertFlight Ticketing Officer / Head of DepartmentIndustrial Attachment (Internship)

Work Type

Full timePart time

Location preference

RemoteHybridOn-site
Location: Lagos, Nigeria
Open to relocation: Yes

Salary range

15/hr - 50/hr

Important to me

Career advancementHealthcare benefitsCompany cultureFlexible work hoursTeam building / company retreats

Summary

Seasoned travel professional with deep expertise in Global Distribution Systems such as Amadeus, Galileo, and Sabre. Specialises in flight reservations, ticket issuance, and corporate travel arrangements, alongside holiday package planning and luxury travel. Delivers exceptional customer service and supplier relations, enhancing customer retention. Leads team management and staff training efforts to improve operational efficiency.

Overview

9
9
years of professional experience

Work history

Travel Consultant

Diamonds and Pearls Travels Limited
Lagos
2024.10 - Current
  • Prepare flight quotations and provide suitable routing and fare options based on client requirements and budgets.
  • Handle domestic and international flight reservations and ticketing using Amadeus, Galileo and Sabre GDS platforms.
  • Managed GDS queues, prioritising urgent requests for quotations, ticketing, cancellations, rebooking and date changes.
  • Coordinate complete travel arrangements and ensure flight, hotel, transfer and activity components are properly aligned.
  • Plan and coordinate tailor-made holiday packages for solo travellers and groups, including flights, hotels, transfers, tours and activities.
  • Liaised with airlines, hotels, destination partners and other travel suppliers to confirm services and swiftly resolve booking issues.
  • Arrange hotel reservations and accommodation based on destination, client preferences and budget.
  • Chaperone and support clients travelling to different destinations, providing assistance and ensuring a smooth travel experience.
  • Provided pre-travel and on-trip support, addressing schedule changes, cancellations and client requests to ensure seamless travel experiences.

Team Lead Travel Consultant (Flight Ticketing Officer)

Bitsin Travels & Tours Ltd
Lagos
2022.11 - 2025.10
  • Supervised and mentored new flight ticketing officers, conducting training sessions on ticketing procedures and customer service to improve team competency.
  • Used Amadeus and Galileo GDS to create and manage flight reservations.
  • Provided customers with flight options, schedules, fares and travel arrangements based on their requirements.
  • Resolved ticketing-related enquiries, cancellations, changes, and other reservation issues to enhance customer satisfaction.
  • Verified passenger information and travel documentation to ensure booking accuracy and compliance.
  • Recommended suitable routes, layovers and travel arrangements.
  • Liaised with airline representatives to confirm reservations and resolve schedule or booking discrepancies.
  • Maintained accurate ticketing records and generated reports for management.
  • Performed quality checks on issued tickets and addressed customer complaints to ensure service excellence.

Holiday Expert

Bitsin Travels & Tours Ltd
Lagos
2022.11 - 2024.10
  • Designed and coordinated holiday packages covering flights, accommodation, transportation and activities.
  • Assessed clients’ travel preferences, interests, destinations and budgets to tailor personalised holiday experiences.
  • Sourced suitable travel deals to maximise value while meeting client budgets.
  • Provided destination information, including attractions, travel requirements and relevant travel considerations.
  • Confirmed reservations and ensured travel arrangements were accurately coordinated before departure.
  • Provided comprehensive support throughout clients’ vacations, promptly resolving issues to ensure satisfaction.
  • Ensured travel documentation, including visas and travel insurance, was in order.
  • Gathered client feedback and monitored travel industry trends to enhance service offerings and meet evolving client needs.

Flight Ticketing Officer / Head of Department

Travel Essentials Ltd
Lagos
2018.06 - 2022.10
  • Trained and supervised flight ticketing officers to uphold booking procedures and customer service standards, enhancing overall team performance.
  • Managed flight reservations, ensuring customers received accurate information on flight options, schedules and fares to facilitate informed travel decisions.
  • Communicated with customers, airlines and internal teams regarding schedules, changes and travel requirements.
  • Resolved issues related to reservations, cancellations, and refunds, directly addressing customer concerns to maintain satisfaction and loyalty.
  • Collaborated with sales, operations and finance teams to ensure seamless service delivery.
  • Maintained accurate records of bookings, cancellations and other ticketing transactions for reporting and audit purposes.
  • Kept up to date with airline policies, industry regulations and procedural changes.

Industrial Attachment (Internship)

Ehia Travels & Tours Ltd
Lagos
2017.08 - 2018.01
  • Utilised Amadeus and Galileo GDS for efficient flight reservations, cancellations, and modifications, enhancing overall booking accuracy.
  • Coordinated ticketing documentation and ensured accuracy in booking and transaction records, supporting smooth operational processes.
  • Developed customer-service and communication skills while handling travel enquiries and booking issues.
  • Cultivated problem-solving and time-management skills in a dynamic travel environment, contributing to effective issue resolution.
  • Studied airline booking procedures in a classroom setting, ticket issuance, fare calculation and pricing options.

Education

BSc - Computer Science

Ajayi Crowther University

HND - Chemistry

Yaba College of Technology

Diploma - Airline Ticketing & Reservation

Ehia Aviation School

OND - Science Laboratory Technology

Kwara State Polytechnic

WASSCE - undefined

Gods Power International

FSLC - undefined

Elderfield Fosterage

Skills

  • Amadeus GDS
  • Galileo GDS
  • Sabre GDS
  • Flight Reservations
  • Ticket Issuance
  • Fare Calculation
  • Ticket Reissue
  • Date Changes
  • Cancellations
  • GDS Queue Management
  • Holiday Package Planning
  • Hotel Booking
  • Travel Itinerary Planning
  • Customer Service
  • Supplier & Airline Liaison
  • Team Leadership
  • Staff Training
  • Problem Solving
  • Time Management
  • Fluent english communication
  • Holiday package curation
  • Resort and accommodation booking
  • Hotel reservation proficiency
  • Multitasking proficiency
  • Corporate travel arrangement
  • Sales techniques
  • Refund and exchange processing
  • CRM software management
  • Sabre
  • Global Distribution System knowledge
  • Luxury travel arrangements
  • Customer retention

REFERENCES

Available upon request.

CORE COMPETENCIES

  • Airline Ticketing & Reservations
  • Fare Quotation & Fare Rules
  • Hotel Reservations & Accommodation
  • Travel Coordination & Chaperoning
  • Amadeus, Galileo & Sabre GDS
  • Rebooking, Date Changes & Cancellations
  • Travel Itinerary Planning
  • Airline & Supplier Liaison
  • GDS Queue Management
  • Solo & Group Holiday Packages
  • Customer Service & Client Relationship Management
  • Team Leadership & Staff Training

Timeline

Travel Consultant

Diamonds and Pearls Travels Limited
2024.10 - Current

Holiday Expert

Bitsin Travels & Tours Ltd
2022.11 - 2024.10

Team Lead Travel Consultant (Flight Ticketing Officer)

Bitsin Travels & Tours Ltd
2022.11 - 2025.10

Flight Ticketing Officer / Head of Department

Travel Essentials Ltd
2018.06 - 2022.10

Industrial Attachment (Internship)

Ehia Travels & Tours Ltd
2017.08 - 2018.01

FSLC - undefined

Elderfield Fosterage

WASSCE - undefined

Gods Power International

OND - Science Laboratory Technology

Kwara State Polytechnic

Diploma - Airline Ticketing & Reservation

Ehia Aviation School

HND - Chemistry

Yaba College of Technology

BSc - Computer Science

Ajayi Crowther University

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ADEBAMIPE OLAJIDE DAVID