Adaugo Maduagwu

Marketing & Customer Support Professional

Abuja

Summary

Results-driven administrative professional with a strong background in customer relations, social media management, and sales support. Exceptional skills in assisting sales teams with scheduling, preparing reports, corresponding with clients, and ensuring smooth operations. Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and adept at multitasking to meet deadlines in a fast-paced environment.

Overview

years of professional experience

Certifications

Work History

Customer Attendant / Social Media Manager

Prized Photos Studio

7 2023 - Current

Provided administrative support to the sales team, handling documentation, filing, and data entry tasks
Assisted with client correspondence and followed up on inquiries, improving client satisfaction
Managed social media platforms, increasing engagement by 30% through targeted content and promotions
Handled scheduling and appointment setting, ensuring timely meetings with clients and partners
Prepared sales reports and managed product displays, contributing to a 10% increase in sales during peak periods

News Reporter Intern

Arise News

07.2022 - 09.2022

Conducted interviews and supported the editorial team in producing engaging content for broadcasts
Collaborated with the editorial team to create compelling content, demonstrating strong communication and teamwork

Education

Bachelor of Arts - Mass Communication

Nile University of Nigeria

Skills

Administrative Support: Documentation, filing, data entry, and sales support tasks

Microsoft Office Suite: Proficient in Word, Excel, and PowerPoint

Scheduling and Appointment Setting: Managing calendars and coordinating meetings

Technical Tools: Familiar with virtual communication platforms (Zoom, Teams)

Organizational Skills: Managing schedules, prioritizing tasks, and maintaining order

Communication: Strong verbal and written communication for client and partner correspondence

Time Management: Ability to multitask and meet deadlines

Customer Service: Handling client inquiries and providing excellent service

Certification

Google Digital Marketing Internship Programme, 2023

Timeline