ADAUGO INEGBU
Aba
Work Preference
Summary
Seasoned Customer Service Expert. Enhancing satisfaction rates while optimizing operational costs. Adept at reducing service times and boosting team efficiencies.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
2
2
Languages
1
1
Certification
11
11
years of professional experience
Work History
Customer Service Head Cashier
AB Microfinance Bank
Aba, Abia
12.2021 - Current
- Resolved 95% of customer issues.
- Recorded 0.01% of shortages and overages of financial transaction in 5 years.
- Enhanced customer satisfaction by 20%.
- Onboarded 20% of branch clients successfully on banks app.
- Assisted customers with inquiries, ensuring high satisfaction levels.
- Managed cash drawer operations, maintaining accurate cash handling procedures.
- Trained new staff on customer service protocols and register operations.
- Processed customer transactions efficiently using POS systems.
- Supervised daily cash operations, ensuring accuracy and compliance with banking regulations.
- Trained and mentored new cashiers, enhancing team efficiency and customer service skills.
- Implemented cash handling procedures, minimizing discrepancies and improving financial accuracy.
- Managed customer transactions, resolving issues promptly to maintain high satisfaction levels.
- Assisted customers by answering questions and fulfilling requests.
Online Customer Service teacher
Cypress Palm Schools
Owerri, Imo
03.2020 - 01.2021
- Utilized various assessment tools to evaluate student progress and tailor instruction accordingly.
- Collaborated with colleagues to enhance educational strategies and share best practices.
- Resolved customer (parents) inquiries across multiple channels, enhancing overall satisfaction and loyalty.
- Supported and trained teachers on how to use online tools for delivering online classes
- Generated positive feedback from customers using effective problem-solving techniques paired with genuine empathy for their situation.
Class Teacher / school secretary
Cypress Palm Schools
Owerri, Imo
10.2018 - 12.2021
- Developed and implemented engaging lesson plans aligned with curriculum standards.
- Fostered a supportive classroom environment to enhance student learning and participation.
- Utilized various assessment tools to evaluate student progress and adapt instruction accordingly.
- Collaborated with parents and staff to support individual student needs and improve outcomes.
- Evaluated student progress regularly, adjusting instruction to meet individual needs and ensuring mastery of concepts.
- Worked closely with support staff, coordinating efforts to address the unique needs of students receiving special education services or interventions.
Customer Service Manager
KC, Gaming Network
owerri, Imo
02.2016 - 10.2018
- Increased client retention rate by 15%.
- Managed over 100 client effectively
- Implemented support solutions, boosting revenue.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Education
Bachelor of Science - Business Studies
University Of Nigeria
Nigeria08-2015
Skills
- Effective communication
- Empathy
- Problem-solving
- Time management
- CRM software proficiency
- Adaptability
- Conflict resolution
- Remote collaboration
- Customer engagement
- Training and coaching
- Cash register operation
- Team collaboration
Certification
- Customer Relationship Management - Alison
- Microsoft Excel - Alison
- Customer Service Representative - Accessmind
- Virtual Assistant - Express Tech Academy
Languages
English
Advanced (C1)
Igbo
Bilingual or Proficient (C2)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Google workspace
Microsoft office
Zoho CRM
Hubspot
Trello
Asana
Timeline
Customer Service Head Cashier
AB Microfinance Bank
12.2021 - Current
Online Customer Service teacher
Cypress Palm Schools
03.2020 - 01.2021
Class Teacher / school secretary
Cypress Palm Schools
10.2018 - 12.2021
Customer Service Manager
KC, Gaming Network
02.2016 - 10.2018
Bachelor of Science - Business Studies
University Of Nigeria