Adaobi Evelyn Ohuruzo
Administrator
Ikeja,LA
Summary
Proven Customer Service Representative at ACNFOODS, adept in CRM and leveraging active listening skills to enhance customer satisfaction and retention. Excelled in money handling at Union Bank, ensuring transaction accuracy. Known for resolving conflicts with professionalism, significantly improving client feedback. Demonstrates exceptional administrative support and product knowledge, contributing to positive outcomes.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
ACNFOODS
10.2013 - Current
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Customer Service Representative
ACNFOODS
01.2013 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Teller
Union Bank
10.2005 - 08.2012
- Processed customer transactions promptly, minimizing wait times.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
Education
Bachelor Of Science - Business Administration
Ahmadu Bello University
Zaria Kaduna08.2002
Skills
Shipping procedures understanding
Timeline
Customer Service Representative
ACNFOODS
10.2013 - Current
Customer Service Representative
ACNFOODS
01.2013 - Current
Teller
Union Bank
10.2005 - 08.2012
Bachelor Of Science - Business Administration
Ahmadu Bello University
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