Adaobi Madu
Witty Kids' School, Abacha Road, Mararaba
Summary
Dynamic professional with a proven track record at St. Benedict Catholic Church, enhancing office productivity by 35% through exceptional organizational and computer literacy skills. Excelled in roles requiring discretion, customer service, and team collaboration. Achieved a 94% guest satisfaction rating at Uyi Grand Hotel by leveraging interpersonal and public speaking abilities. Accomplished office professional bringing 3 years of proven administrative expertise in various administrative tasks, regulations and procedures. Strong prioritization, planning and critical thinking skills to multitask in fast-paced settings. Highly organized, diligent and adaptable to dynamic needs.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Secretary
St. Benedict Catholic Church
2022.12 - 2023.11
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Managed sensitive information with discretion, ensuring the confidentiality of company documents and communications.
- Ensured timely completion of projects by effectively prioritizing tasks and coordinating resources.
- Contributed to a positive work environment by maintaining a clean, organized office space that promoted efficiency.
- Assisted with administrative tasks such as booking of mass, filing (both electronic and paper documents), photocopying, typing, printing, and scanning of documents, resulting in a 35% reduction in time spent on administrative tasks and an overall office productivity.
- Monitored office supplies and reported to the Secretary for replacements as needed, reducing low stock of materials by 60%.
- Managed incoming and outgoing mails, letters, finances, and packages, ensuring timely delivery and reducing errors which enhanced customers satisfaction.
Office Manager
Mibest and Associates POS and BEDC Services
2020.10 - 2022.08
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Front Desk Officer
Uyi Grand Hotel and Suites
2017.12 - 2019.01
- Managed the front desk of a luxury hotel, welcoming/greeting and handling an average of 60 check-ins and check-outs as well as answering an average of 80 phone calls per day with a 94% satisfaction rating.
- Provided personalized recommendations for local attractions, restaurants, and activities based on guest preferences.
- Consistently maintained a clean and well-organized front desk area, creating an inviting atmosphere for guests upon arrival.
- Resolved customer complaints professionally without necessarily involving the supervisors, thereby maintaining a positive brand image and fostering loyalty among guests.
- Developed and maintained a comprehensive database of client's information and confidentiality, reducing retrieval times and improving overall office efficiency.
- Collaborated with the housekeeping team to ensure all rooms were ready for guests, resulting in an increase in room occupancy rate.
Education
Bachelor Of Arts - Mass Communication
12.2022
Ordinary National Diploma - Mass Communication
11.2017
West African Senior School Certificate Examination -
05.2013
First School Leaving Certificate -
06.2008
Skills
Good computer literacy and production skills (Microsoft Office)
Proficient interpersonal and public speaking skills
Good writer and editor
Creative and artistic
Telephone etiquette
Event coordinator
Open minded, and adaptive to new technology
Excellent team playing qualities
Good analytical skills achieving organisational goals
Attention to detail
Certification
- Associate in Chartered Institute in Human Resources Management - (2024)
- PGD in Human Resources Management (PGD. HRM) - (2024)
- Certified Human Resources Management (CHRP) - (2024)
- Certified Personnel Manager (CPM) - (2024)
Languages
English
Igbo
Timeline
Assistant Secretary - St. Benedict Catholic Church
2022.12 - 2023.11
Office Manager - Mibest and Associates POS and BEDC Services
2020.10 - 2022.08
Front Desk Officer - Uyi Grand Hotel and Suites
2017.12 - 2019.01
University of Benin - Bachelor Of Arts, Mass Communication
Federal Polytechnic Auchi - Ordinary National Diploma, Mass Communication
Auntie Rose Secondary School, Ugboroke - West African Senior School Certificate Examination,
Auntie Rose Secondary School, Ugboroke - First School Leaving Certificate ,
- Associate in Chartered Institute in Human Resources Management - (2024)
- PGD in Human Resources Management (PGD. HRM) - (2024)
- Certified Human Resources Management (CHRP) - (2024)
- Certified Personnel Manager (CPM) - (2024)
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