Writing and Editing
Hi, I’m
Adanna Nwosu
Chief Of Staff
Lagos
Summary
Self-directed and resourceful Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
5
years of professional experience
7
Years of post-tertiary education
2
Languages
Work History
Anchoria Asset Management LimitedLagos
Chief of Staff
05.2021 - Current
Job overview
- Actively manage business operations while overseeing on-time completion of key deliverables from staff.
- Attend meetings to make informed business decisions, provide administrative support and evaluate progress toward goals and objectives.
- Consistently identify opportunities to streamline processes and improve office operations and efficiency.
- Manage the Director's itinerary and appointments and streamline scheduling procedures.
- Improved our client satisfaction scores by 45% through application of superior conflict resolution and problem-solving skills.
- Create weekly and monthly reports, presentations and other materials for Managing Director.
- Supervise staff and participate in hiring, training and performance evaluations to establish and enforce policies and procedures for business functions.
- Coordinate multiple office events, and meetings for staff and clients.
- Monitor, plan and execute promotional, and professional marketing contents to drive community engagement and increase social media followership..
- Significantly increased customer engagement by 150% through social media.
- Supervise and coordinate with marketing and media teams to develop high-quality creative assets.
- Monitor all aspects of office administration, and facility management relating to asset/equipment purchase, installation, maintenance, and repairs
VFD Microfinance Bank LimitedLagos
Technical Assistant
12.2020 - 04.2021
Job overview
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Created reports, presentations and other materials for executive staff.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Participated in the hiring, and management of staff, established and monitored goals.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
- Coordinated office events, seminars and meetings for staff and clients.
- Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
VFD Microfinance Bank Lagos
Retail Banking Officer
09.2020 - 02.2021
Job overview
- Engaged customers in needs-based conversations to identify opportunities and address banking plans and credit card needs.
- Identified, marketed and recommended bank products and services to achieve individual sales.
- Assisted customers with banking needs and inquiries.
- Performed account maintenance by closing out accounts,changing customer addresses, updating KYC and address verification, calculated interest on deposits and change for customer transactions
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Trained 10 new hires on customer service policies and procedures.
- .Achieved individual sales of bank products to the tune of N250M.
VFD Microfinance Bank Lagos
Customer Experience Analyst
06.2020 - 09.2020
Job overview
- Triaged and resolved support requests via phone, email, live chat and social media..
- Improved customer satisfaction by 60% with forward and fast thinking strategies focused on addressing customer needs and resolving concerns.
- Leveraged sales expertise to promote products and capitalize on upsell opportunities.
- Cultivated customer loyalty, promoted repeat business, and improved sales by onboarding over 50 new clients.
- Answered constant flow of customer calls with the least minimal wait times in the team.
VFD Microfinance Bank LimitedLagos
Credit Analyst
01.2020 - 05.2020
Job overview
- Conducted financial review of customer lines of credit by assessing individual and company financials and initiating credit application reviews.
- Assessed credit risk and analyzed financial statements.
- Made recommendations to senior management about extending lines of credit.
- Analyzed credit scores to determine borrowers' creditworthiness.
- Collaborated with other teams to identify and mitigate risks impacting organization.
- Worked in tandem with sales team and staff to negotiate payments and verify account reconciliations.
- Complied with internal controls and government regulations.
VFD Group PlcLagos
Graduate Trainee
10.2019 - 12.2019
Job overview
- Worked under supervision of senior employers to help plan and direct work of organization.
- Worked in various departments to gain hands-on experience.
GUO Transport Company LimitedLagos
Executive Assistant
05.2018 - 04.2019
Job overview
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Organized and coordinated conferences and monthly meetings.
- Handled incoming and outgoing correspondence.
- Worked with senior management to initiate new projects and assist in various processes.
- Created and managed office systems to efficiently deal with documentation.
- First point of call for guests and staff, determined nature and purpose of visit and directed individuals to appropriate destinations
Education
Joseph Ayo Babalola University Osun State, Nigeria
Bachelor of Science from Economics
10.2012 - 07.2016
University Overview
- Member of National Economics Students Association
- Professional development completed in Microsoft Office
- Elected to Financial Secretary for National Economics Student Association in 2013
- Awarded for First Class Honours
Skills
People Management
Deliverables Management
Executive and Administrative Support
Marketing and Sales Execution
Project Management
Customer Service and Relationship Management
Leadership and Team Building
Communication
Brand Management and Content Writing
Intercultural competence
Accomplishments
- Collaborated with a team of 5 in the development of the SEEDs mobile application to enable our clients enjoy a streamlined digital and mobile investment banking experience, with ease of access to their accounts.
- Collaborated with a team of 12 in the establishment of an investment academy which seeks to mentor and tutor penultimate university students in the basics of finance and investment banking
- Collaborated with a cross-functional team of 50+ to promote brand awareness amongst existing and prospective consumers in Enugu State
- Achieved 30% reduction in expenses due to better negotiation and relationship management with vendor contracts.
- Direct supervision of 9 staff members
- Recognized and awarded multiple bonuses for efficient management of high-level executives.
- Customer Relations - Earned highest marks for customer satisfaction, and complaint resolution, company-wide.
- Managed and supervised the day to day operation of 4 micro businesses operating in various sectors
- Conducted intensive customer service trainings for two units within the company.
- Conducted training for entry level staff on corporate readiness and business etiquette.
Software
Microsoft Office (Word, PowerPoint, Excel, Teams & Outlook)
Social media management
Image design and Video editing
Product Design skills
CRM tools (Zendesk, Seamless HR)
References
Available on request
Timeline
Chief of Staff
Anchoria Asset Management Limited
05.2021 - Current
Technical Assistant
VFD Microfinance Bank Limited
12.2020 - 04.2021
Retail Banking Officer
VFD Microfinance Bank
09.2020 - 02.2021
Customer Experience Analyst
VFD Microfinance Bank
06.2020 - 09.2020
Credit Analyst
VFD Microfinance Bank Limited
01.2020 - 05.2020
Graduate Trainee
VFD Group Plc
10.2019 - 12.2019
Executive Assistant
GUO Transport Company Limited
05.2018 - 04.2019
Joseph Ayo Babalola University
Bachelor of Science from Economics
10.2012 - 07.2016