Open To Work
ADAMS PRECIOUS TEJIRE
Lagos
Work Preference
Summary
Customer service professional with extensive experience in high-volume environments. Proven expertise in complaint resolution and CRM management, leading to increased customer satisfaction and improved office efficiency. Strong communication skills and a commitment to delivering effective service support.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Administrative Officer
OMS HOUSE
03.2024 - 03.2025
- Handled 40+ daily inquiries and resolved operational issues promptly
- Coordinated schedules, correspondence, and service requests to streamline administrative processes
- Improved office workflow efficiency through structured record management
- Maintained accurate administrative records and documentation systems
- Facilitated daily communication among management, tenants, visitors, and service providers to ensure smooth operations
Customer Care Representative & Administrative Assistant
AIRMAC GLOBAL TRAVELS
01.2022 - 01.2023
- Managed client inquiries for travel and visa processing services, ensuring timely and accurate responses
- Assisted clients with documentation and application processing, facilitating successful follow-ups
- Resolved customer complaints and escalations professionally
- Improved customer satisfaction through consistent follow-up communication
- Coordinated appointment scheduling and maintained accurate customer records to enhance service delivery
Social Media & Digital Marketing Manager
AIRMAC GLOBAL TRAVELS
01.2022 - 01.2023
- Increased customer engagement through targeted online campaigns
- Led customer engagement initiatives across digital and social platforms
- Ensured professional communication and consistent branding across online channels
- Addressed service inquiries and support requests to enhance customer satisfaction
Customer Service & Transaction Officer
GUARANTY TRUST BANK PLC
01.2021 - 01.2022
- Addressed customer account inquiries and resolved service issues to enhance customer satisfaction
- Provided high-quality customer support under pressure, contributing to positive customer experiences
- Supported customer retention through professional service delivery
- Updated and maintained accurate customer records in banking systems
- Processed 60+ daily banking transactions with precision, ensuring compliance with regulations
Administrative & Academic Support Officer
NIGERIAN MILITARY SCHOOL (NMS), ZARIA
01.2020 - 01.2021
- Coordinated communication and scheduling within department to enhance workflow
- Maintained accurate records and facilitated reporting for departmental activities
- Assisted in daily operations and documentation to support administrative efficiency
Administrative Assistant (Industrial Training)
TRANSMISSION COMPANY OF NIGERIA (TCN)
01.2016 - 01.2018
- Coordinated office administration, filing systems, and document control to streamline operations
- Facilitated logistics coordination and operational scheduling for timely project execution
- Organized records and documentation processes to enhance accessibility and retrieval
Education
Higher National Diploma (HND) - Banking & Finance
Federal Polytechnic
Ado-Ekiti, Ekiti State01-2019
Skills
- CRM support
- Call center operations
- Customer service excellence
- Call handling
- Complaint resolution
- Customer retention
- Email support
- Data entry and documentation
- Appointment scheduling
- Microsoft Office Suite
- Google Workspace
- Time management
- Team collaboration
- Conflict resolution
Certification
- Certificate of Merit – Corporate Bankers Club, 2019
- Certificate of Merit – Sports & Agro-Allied CDS Group, 2021
Accomplishments
- Successfully managed customer operations across banking, travel, and administrative sectors
- Supported over 100+ staff and customers across different organizations
- Improved documentation systems and operational efficiency
- Recognized for professionalism, accuracy, and excellent customer service delivery
Timeline
Administrative Officer
OMS HOUSE
03.2024 - 03.2025
Customer Care Representative & Administrative Assistant
AIRMAC GLOBAL TRAVELS
01.2022 - 01.2023
Social Media & Digital Marketing Manager
AIRMAC GLOBAL TRAVELS
01.2022 - 01.2023
Customer Service & Transaction Officer
GUARANTY TRUST BANK PLC
01.2021 - 01.2022
Administrative & Academic Support Officer
NIGERIAN MILITARY SCHOOL (NMS), ZARIA
01.2020 - 01.2021
Administrative Assistant (Industrial Training)
TRANSMISSION COMPANY OF NIGERIA (TCN)
01.2016 - 01.2018
Higher National Diploma (HND) - Banking & Finance
Federal Polytechnic