Summary
Overview
Work History
Education
Skills
Exercise, Playing Volleyball
Certification
Timeline
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Adamma Angela

Adamma Angela

Chief Information Officer
Heritage Bank

Summary

A seasoned IT professional with more than 18 years of varied industry experience. I bring extensive experience in leveraging technology to drive organizational success and achieve strategic objectives. With a proven track record of leading transformative IT initiatives, I excel in aligning technology solutions with business goals to enhance efficiency, productivity, and overall performance


My core competences include the design, development and delivery of technology solutions, Application Life Cycle Management, strategies, business transformations, IT Governance and project management.

Overview

18
18
years of professional experience
11
11
years of post-secondary education
7
7
Certifications

Work History

Chief Information Officer

Heritage Bank
Lagos
05.2023 - Current
  • Devised and wrote corporate technology procedures, modifying security policies for each worker level.
  • Researched new technologies and chose best options for company priorities and cost-effectiveness.
  • Trained staff members on computer use and updated systems.
  • Searched for and approved purchases of new equipment.
  • Evaluated IT capital budget to measure and monitor fixed asset proposals.
  • Assessed business requirements to forecast annual budgetary IT operational costs.
  • Aligned IT solutions and deliverables with company strategic vision.
  • Built IT infrastructure to support key business strategies and evolving processes.
  • Established positive relationships with industry leaders to gain insight into innovations and trends.
  • Worked closely with vendors and technology partners on integrations, infrastructure and enterprise solutions.
  • Supervised multi-functional teams of technology professionals, coders and support experts.
  • Assessed business requirements to forecast annual budgetary operational costs.

Head, ICT Service Operations & Delivery

Heritage Bank
Lagos
07.2020 - 05.2023
  • Breakdown business requirements and solution architecture and workshop solution with software developers
  • Planning and executing solutions, projects to organizational standard within time and costs in progressive agile environment
  • Implement and sustain project processes, user acceptance testing, production pilot run and migration
  • Sustain business relationship between vendors and other stakeholders as well as negotiate project costs, timelines and tasks based on priorities and organizational strategy
  • Managing people, multicultural teams and stakeholders through timely and effective communication plans.
  • Provide direction and technical leadership to the Applications Support/ Monitoring and DevOps teams
  • Identify and Manage changes by ensuring that problem management, Incident management, and change management procedures are adhered to and tracked to resolution
  • Champions yearly PCIDSS recertification
  • Assessed operational performance to identify areas for improvement.
  • Supported supervisor and associated team members to maintain system functionality.
  • Collaborated with stakeholders to identify business needs

Team Lead, Channels & Digital Banking

Heritage Bank
Lagos
08.2015 - 07.2020
  • Supervise the entire operations of the Channels and Digital Banking Support teams..
  • Responsible for ensuring timely resolution of all channels related issues in line with SLA.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Coached team members in techniques necessary to complete job tasks.
  • Ensure compliance of EFT and Switch to governing standards
  • Supervise Effective management of e-banking platforms and Channel projects.
  • Consult with functional unit management and team members to identify, define and document business needs
  • Ensure project designs, architecture and documentations are delivered in a timely manner and within budget.


Team Lead, Switch Application

Enterprise Bank
Lagos
08.2011 - 08.2015
  • Supervised the E-Channels team operations.
  • Responsible for ensuring the uptime of payments applications servers and systems.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Plan, implement and integrate components such as ATM Switching, POS terminals, Card Management Systems and Security.
  • Support other functional groups such as ATM QA, Card Operations, Settlement and E-Business groups
  • Responsible for ensuring that server & application DB backups are executed and tested periodically
  • Develop and document procedures on IT e-Channels process operations
  • Responsible for ensuring compliance with Policy and Service Standard
  • Develop annual e-Channels plan and budget.
  • Coordinate preventive maintenance of a variety of IT equipment
  • Provide all necessary channel reports to stakeholders
  • Coached team members in techniques necessary to complete job tasks.
  • Responsible for coaching and developing other unit staff on eChannel’s functions
  • Trained new team members by relaying information on company procedures and safety requirements.




Team Member, System Engineering & Network Support

Springbank Plc
Lagos
01.2006 - 08.2011
  • Troubleshooting of network connectivity issues from customers and timely resolution of faults.
  • Documenting network designs and integration of new branches into existing network
  • Carry out server configurations and maintenance.
  • Installation and configuration of PCs, notebooks and other terminals.
  • Preventive maintenance of various IT equipment.
  • Provide support to users on Windows 95/98/2000/XP and Office 2000/XP/2003.
  • Attend to the purchase, inventory and maintenance/repairs of the Bank’s computer systems, application software and accessories.
  • Developing and documenting procedures for Telecoms & Engineering team.
  • Provide necessary user and network information for the Internal Audit Department and external auditors as the need arises.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Other duties as assigned by the Department Head.


Education

MBA - Masters in Business Administration

Business School of Netherlands
Buren, Netherland
05.2013 - 02.2016

Bachelor of Science - Business Admisitration

Ambrose Alli University, Ekpoma
Edo, Nigeria
03.2008 - 04.2010

Higher National Diploma - Electrical/Electronic Engineering

Institute of Management And Technology
Enugu, Nigeria
01.1998 - 12.2000

OND - Electrical/Electronic Engineering

Institute of Management & Technology
Enugu, Nigeriaa
01.1994 - 12.1996

Skills

    IT architecture

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Exercise, Playing Volleyball

I love working out at my leisure time and playing volleyball

Certification

ITIL 4 - Certified

Timeline

Chief Information Officer

Heritage Bank
05.2023 - Current

Head, ICT Service Operations & Delivery

Heritage Bank
07.2020 - 05.2023

Team Lead, Channels & Digital Banking

Heritage Bank
08.2015 - 07.2020

MBA - Masters in Business Administration

Business School of Netherlands
05.2013 - 02.2016

Team Lead, Switch Application

Enterprise Bank
08.2011 - 08.2015

Bachelor of Science - Business Admisitration

Ambrose Alli University, Ekpoma
03.2008 - 04.2010

Team Member, System Engineering & Network Support

Springbank Plc
01.2006 - 08.2011

Higher National Diploma - Electrical/Electronic Engineering

Institute of Management And Technology
01.1998 - 12.2000

OND - Electrical/Electronic Engineering

Institute of Management & Technology
01.1994 - 12.1996

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Adamma AngelaChief Information Officer