Microsoft Office
ADAEZEJESU NGOZI IKPAI
Lagos
Summary
Highly skilled professional with a proven track record of excelling in team environments. Brings a unique blend of strong interpersonal skills, integrity, and tact to every interaction. Thrives in collaborative settings, adept at fostering positive relationships and effectively communicating with colleagues, clients, and stakeholders. Committed to delivering exceptional results, consistently strives to exceed expectations and contribute to team success.
Overview
3
3
years of professional experience
6
6
years of post-secondary education
6
6
Certifications
Work History
Sales personnel and front desk officer
Spinneys supermarket
1 2019 - 01.2019
- Managed and carried out sales and marketing of products
- Assisted customers in product sorting and responded to customer complaints and requests.
International/Remote Call centre agent and customer care representative
Wonder, Meets and Tours
7 2023 - 07.2024
- Responsible for calling guests/clients on or before their schedule tour
- Providing important information about organization
- Responding to complaints and providing solutions
- Keeping records of clients' feedback and updating supervisors
- Working remotely using digital online tools.
- Informed clients of policies and procedures.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
Customer support assistant
Language hub Mondiale
02.2020 - 06.2023
- Promoted upselling opportunities when appropriate, ensuring customers were aware of relevant products or services that could enhance their experience.
- Collaborated with team members to achieve consistent high-quality support and efficient problem resolution.
- Conducted periodic follow-ups with customers to ensure their continued satisfaction and address any lingering concerns.
- Provided personalized assistance to customers, tailoring solutions based on individual needs and preferences.
Call centre agent and customer care representative
Multichoice
07.2022 - 06.2023
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Responded proactively and positively to rapid change.
Education
B.A. English & Literary Studies -
Delta State University
03.2016 - 05.2022
Skills
Customer relations
Quick to learn new skills
Honest and dependable
Good interpersonal communication skills
Good listening skills with ability to interact with different levels of individual
Willingness to learn & self-develop
Strong analytical skills
Excellent communication skills (verbal & written)
Social media
Customer service and care
Certification
Professional training for GOTV Customer care agents
References
- MISS IKPAI ABIGAEL, Director & Lead trainer, Language Hub Mondiale NG, 09035436158
- MR IDRIS, HR, Outcess, +234 903 634 3118
Software
Canva Design
Timeline
Effective Sales and Strategies Technique, ALISON
12-2023
Customer Relationship Management, ALISON
08-2023
Diploma in Customer Care, ALISON
03-2023
Digital Marketing Course, COUSERA ONLINE TRAINING CENTER
09-2022
Professional training for GOTV Customer care agents
08-2022
Call centre agent and customer care representative
Multichoice
07.2022 - 06.2023
Certificate Training in Proficiency in Human Resource Management, NOVELA CENTER NGN
06-2022
Customer support assistant
Language hub Mondiale
02.2020 - 06.2023
B.A. English & Literary Studies -
Delta State University
03.2016 - 05.2022
Sales personnel and front desk officer
Spinneys supermarket
1 2019 - 01.2019
International/Remote Call centre agent and customer care representative
Wonder, Meets and Tours
7 2023 - 07.2024
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