Open To Work
ACHARA NWANNEKA IMMACULATE
Abuja,Nigeria
Summary
Results-oriented Psychologist and Educationist experienced in collaborating with diverse professionals to advance organizational vision. Influenced teams to achieve strategic objectives through a unique blend of discipline and creativity in problem-solving. Demonstrated strong work ethic, adaptability, and exceptional interpersonal skills while effectively mastering new challenges.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Head of Customer care service
Abada global E-commerce company
Abuja, Nigeria
01.2025 - Current
- Recognizes and resolves complaints promptly and courteously.
- Responded quickly to customer requests to ensure timely assistance.
- Effective communication with the clients via phone calls, emails and chat.
- Listening to customers and providing the most suitable solutions.
- Assisted users in navigating application functions to enhance their experience.
- Archived customer interactions for effective follow-up and management insights.
- Coordinated with colleagues to enhance team collaboration.
- Delivered feedback on CSR process effectiveness while ensuring customer satisfaction and maintaining a positive, empathetic, and professional demeanor.
- Product knowledge: having a thorough understanding of our products for effectively answering customers' inquiries.
FIELD OFFICER
NIRSAL NIGERIA INCENTIVE BASED RISK SHARING SYSTEM FOR AGRICULTURAL LENDING FCT PMRO
Abuja, Nigeria
05.2022 - Current
- Trained over 100 smallholder farmers on financial literacy, mobilizing villages and communities across Kuje area council to engage actively in project activities.
- Monitored and supervised activities, reporting performance progress in the region to the Desk officer.
- Conducted capacity development training, registering 40 smallholder farmers on NFBS Platform (NIRSAL FARMERS BUSINESS SCHOOL), and drafted reports analyzing implementation of NFBS.
- Facilitated dialogue and interaction between community representatives, the management and partners Eg MTN.
Front desk/secretary
Cash24limiited
Abuja, Nigeria
01.2023 - 12.2024
- Handled incoming calls and attended to clients, ensuring a professional and welcoming environment.
- Processed bills and expenses, served as receptionist, and greeted clients to facilitate smooth office operations.
- Took minutes during meetings, documented office activities, organized files, and scheduled meetings and appointments.
- Managed outgoing mail deliveries via courier and scheduled appointments for the general manager.
- Assisted the managing director by organizing and coordinating company operations.
- Managed sensitive and confidential company information with integrity and discretion.
- Liaising with relevant organizations and clients, coordinating mail-shots and similar publicity tasks.
- Managing databases, implementing new procedures and demonstrating systems.
Education
B.edu - early childhood and primary Education
Nnamdi Azikiwe University
Awka, Anambra StateSkills
- Customer relationship management
- Customer engagement
- Strategic client relations
- Team leadership
- Organizational and management skills
- Advanced communication skills
- Adaptable in diverse environments
Affiliations
Teachers Registration Council of Nigeria, Member
Certification
- Project Management, 2022
- Human Resource Management, 2022
- Health Safety and Environment, 2022
- Customer Service and Relationship Management, 2022
Availability
Immediately
Languages
English, Fluent
Languages
English
Proficient
C2
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
RemoteSalary Range
£300/hr - £1000/hrTimeline
Head of Customer care service
Abada global E-commerce company
01.2025 - Current
Front desk/secretary
Cash24limiited
01.2023 - 12.2024
FIELD OFFICER
NIRSAL NIGERIA INCENTIVE BASED RISK SHARING SYSTEM FOR AGRICULTURAL LENDING FCT PMRO
05.2022 - Current
B.edu - early childhood and primary Education
Nnamdi Azikiwe University