Achakpekri Jerry

• Developed and implemented strategies to increase customer satisfaction and loyalty.
• Conducted regular meetings with staff to discuss progress and identify areas of improvement.
• Resolved conflicts between employees by providing guidance on company policies and procedures.
• Initiated new projects that resulted in increased productivity across all departments.
• Monitored staff performance and addressed issues.
• Enforced customer service standards and resolved customer problems to uphold quality service.
• Delegated work to staff, setting priorities and goals.
• Evaluated individual and team business performance and identified opportunities for improvement.
• Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.

Supported the Hotel Manager in overseeing daily operations of a luxury hotel. Coordinated with department heads to ensure smooth workflow and exceptional guest experiences. Assisted in the development and implementation of strategies to increase profitability and maintain high brand standards.

• Managed front desk operations, resulting in an average check-in time of less than 5 minutes.
• Led a team of 20+ employees, providing training and guidance to optimize performance.
• Collaborated with the sales team to identify and target new corporate clients resulting in a 15% increase in corporate bookings.
• Implemented a guest recognition program resulting in a 10% increase in repeat guests.
• Ensured compliance with health and safety regulations and conducted regular inspections to maintain a safe and clean environment.

• Make planning and distribution of warehouse goods
• Supervise and control the operation of goods entering and leaving
• Checking the items received
• Ensuring the availability of goods as needed
• Oversee the work of other warehouse staff
• Make planning and monitoring reports
• Planning inventory taking every month.