Blessing Akpabio
418 Almond Willow Ln,
Summary
Dedicated tech professional with a strong analytical mindset and a passion for enhancing online user experiences. Proven expertise in evaluating and analyzing web content for relevance, quality, and compliance with guidelines. Solid understanding of the SEO processes and procedures, and superior research skills. Adept at using data-driven insights to optimize digital content and improve user satisfaction. Seeking to leverage technical skills and attention to every detail to contribute to the continuous improvement of online content and user engagement.
Overview
6
6
years of professional experience
1
1
Certification
Work History
I.T. Help Desk
Innovex Downhole Solutions
02.2021 - 11.2024
- Managed help desk tickets in timely manner by troubleshooting, diagnosing, and resolving technical hardware and/or software issues, in person or remotely. Providing accurate and quick resolutions ensuring great customer experience.
- For those unresolved issues, provided appropriate information, in timely fashion, to next level of support personnel to ensure requests were followed through till resolution.
- Kept well documented records/logs of problems and their resolution.
- Installed, configured, and maintained phones, printers, desktops, and other related equipment/devices/systems.
- Passed on any feedback or suggestions by customers to identify improvements to internal team.
- Maintained confidentiality regarding information being processed, stored, or accessed by end users on network.
- Documented support interactions for future reference.
- Provided customer support and technical support to several customers daily
- Provided other duties and functions as requested by manager.
Webmaster
ICP DAS USA Inc.
02.2019 - 03.2021
- Add products, services and updates to company website as needed
- Managed company's website front end and back end including database and server integration
- Performed hands-on development, testing, debugging, and 'ongoing' maintenance of new and existing code
- Ensured high website performance and availability
- Helped design and create functional plugins and integrated with third-party services where necessary
- Provided suggestions for website improvements
- Added to company's website documentation
- Conceptualized, planned and executed original designs for wide range of website properties.
Education
Master of Science - Management Information Systems(Data Analytics Con.
Texas Southern University
06.2015
Bachelor of Science - Computer Science
Texas Southern University
10.2010
Skills
- Content Evaluation
- Attention to Detail
- Data Analysis
- Critical Thinking
- Effective Time Management
- Communication Skills
- Ethical Judgment
- Computer Literacy
- Microsoft Office
- Search Engine Knowledge & Web Research
- Scripting Languages; PHP, Python & Javascript
- Web Design & Development
Certification
Microsoft Certified Solutions Associate/Expert (MCSA/MCSE)
Google Cloud Professional Data Engineer
Timeline
I.T. Help Desk
Innovex Downhole Solutions
02.2021 - 11.2024
Webmaster
ICP DAS USA Inc.
02.2019 - 03.2021
Bachelor of Science - Computer Science
Texas Southern University
Master of Science - Management Information Systems(Data Analytics Con.
Texas Southern University
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