Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Abuja Nigeria

OKPARA

Overview

21
21
years of professional experience
1
1
Language

Work History

Intern Social Media Manager

Digital Marketing Skill Institute
06.2024
  • Search engine optimization: optimizing web pages, content and other digital assets to rank higher in search engine results pages to relevant keywords and phrases
  • Engagement strategies and community management
  • Data interpretation and reporting
  • Customer relationship management
  • Keeping up with social media trends, platform changes and industry developments to adjust strategies accordingly
  • Creating social media strategies aligned with overall marketing goals
  • Email Marketing creating executing email campaign to nurture leads, convert prospects into customers, and maintain customer relationships.

Head

ASO Savings and Loans Plc
01.2022 - 06.2024
  • Established relationships with High-Net-worth Individuals
  • Advised and convinced High Net worth customers to investment banking in the bank high end properties with the intent of adding value to both customer and bank
  • Develop full scale relationship management plans and execute them by providing superior quality financial services ranging from advising and investing
  • Followed standard operating procedure
  • Ensure HNI’s transaction got high priority from back office
  • Projected the banking needs of High-Net-worth Individuals and proactively delivered on it

Branch Manager, Branch

ASO Savings and Loans Plc
07.2019 - 01.2021
  • Overseeing the operations of the branch and ensuring sales team performance (managed a portfolio of over N6bn in liabilities and risk assets
  • Tracked performance of the team in line with set goals
  • Cascade projects and accounts to subordinates and ensure proper supervision and management of accounts, projects and approved credit facilities to ensure performance
  • Track all conditions attached to every credit on a regular basis
  • Mobilize and manage funds for cooperate, government and commercial groups in the bank
  • Institute appropriate remedial strategies such as restructuring of a loan facility to help improve obligors’ capacity to repay
  • Ensure customers’ needs are met within agreed timeline with minimal customer aggravation
  • Ensure that all transactions are done in accordance with CBN regulations and Banks credit policy
  • Preparation and presentation of Branches Budget and monthly Business Review reports
  • Organize in-house training for staff members to ensure they are up to date with acceptable Banking standards and improve their efficiency in service delivery
  • Appraise staff in accordance with agreed balance score card and performance indices
  • Review and monitor expenses for the unit ensuring that it is in line with our monthly budget Run Rate
  • Initiates fee – income-based transactions

Branch Manager

10.2018 - 06.2019
  • Supervise staff and spearheaded business development and initiatives to attract customers and retain them (Grew deposit liabilities by N300m in less than 4 months)
  • Tracked performance of the team in line with set goals
  • Cascade projects and accounts to subordinates and ensure proper supervision and management of accounts, projects and approved credit facilities to ensure performance
  • Track all conditions attached to every credit on a regular basis
  • Mobilize and manage funds for cooperate, government and commercial groups in the bank
  • Institute appropriate remedial strategies such as restructuring of loan facility to help improve obligors’ capacity to repay
  • Ensure customers’ needs met within agreed timeline with minimal customer aggravation
  • Ensure that all transactions are done in accordance with CBN regulations and Banks credit policy
  • Preparation and presentation of Branches Budget and monthly Business Review reports
  • Organize in-house training for staff members to ensure they are up to date with acceptable Banking standards and improve their efficiency in service delivery
  • Appraise staff in accordance with agreed balance score card and performance indices
  • Initiates fee-income based transactions
  • Review and monitor expenses for the unit ensuring that it is in line with our monthly budgeted Run Rate.

Relationship Officer, Branch

07.2017 - 09.2018
  • Account Management
  • Deposit Mobilization
  • Property Sales
  • Creation of quality Risk Asset through product papers
  • Growing Income Lines
  • Reduction of non-performing loans through effective monitoring
  • Recover of lost loans and proffering walk out plans
  • Carrying out presentations to both Public and Private Organizations’
  • Locates or proposes potential deals by contacting potential partners, discovering, and exploring opportunities
  • Analyzed financial information obtained from corporate clients to determine funding strategies for meeting clients’ financial goals

Relationship Officer

04.2016 - 06.2017
  • Identified customer needs and processing of credit applications
  • Account Management
  • Deposit Mobilization
  • Property Sales
  • Prepare business presentations, sales and marketing materials
  • Growing Income Lines
  • Reduction of non-performing loans through effective monitoring
  • Recover of lost loans and proffering walk out plans
  • W

Relationship Officer

01.2014 - 03.2016
  • Identified Customer needs and processing of credit applications
  • Locates or proposes potential deals by contacting potential partners, discovering, and exploring opportunities
  • Account management
  • Deposit mobilization
  • Growing income line
  • Devised debt liquidation plan that included payoff priorities and timeliness for clients

Assistance Manager

Lapour Nigeria Ltd
03.2013 - 05.2014
  • Identified High Network Individuals
  • Established relationship with High Networth Individuals
  • Professionally and effectively employs sales skills to achieve targeted sales
  • Overcome client resistance/objections to products
  • Keep abreast of competitor activity and recommend any necessary tactical action
  • Identify and develop sources of potential clients
  • Provide weekly schedule of planned activities
  • Identified and resolved issues and customer complaints timely and effectively
  • Ensured HNI’s transaction got high priority from back office officers

Acting Head of Operations

Oceanic Bank International Plc
02.2011 - 03.2012
  • Provide leadership and direction at the branch and continually enhance team performance to delight customers through efficient transaction processing
  • Ensure compliance with the Bank’s procedures and regulatory guidelines is observed in transaction processing activities
  • Supervise activities of operations staff to ensure timely and effective service delivery to customers
  • Carries out general supervision of the operations unit
  • Vault custodian
  • Verify and authorizes transactions in line with the Bank’s approved authority above the operations staff limit
  • Organize in-house training for staff members to ensure they are up to date with acceptable Banking standards and improve their efficiency in service delivery
  • Ensure proper documentation are in place

Cash Officer

04.2009 - 12.2011
  • Authorize all cash transactions above Head teller’s limit
  • Ensure that branch ATMs are always functional, and that the ATM does not run out of cash
  • Efficient crowd management in the banking hall
  • Supervise cash and vault administration in the branch
  • Ensure thorough supervision of teller
  • Ensure prompt and accurate consummation of all transactions within the bank’s approved turnaround time
  • Efficient management of cash holding and vault administration
  • Provide effective service support need for the tellers to ensure that teller cubicles are always manned and functional
  • Daily ATM settlement and reconciliation
  • Ensure the branch maintains cash holdings within the approved limit
  • Conduct integrity tests on a regular basis
  • Maintenance of up-to-date cash tellers’ proofs and vault registers

Head Fund Transfer Officer

03.2008 - 04.2009
  • Responsible for all customer service support (non-cash related) processing activities in the branch
  • These include Funds transfer, Clearing, Investments
  • Ensure effective and timely service delivery to customers
  • Ensure efficient TAT in line with service level agreements
  • Ensure timely and error -free processing
  • Ensure prompt dispatch of caution notices
  • Ensure timely balancing and execution of end-of-day procedures
  • Ensure timely and accurate capturing of expense processing
  • Ensure timely and accurate collation of clearing cheques for presentation
  • Effective Cost Management to ensure that Customer Service Support sub-units are efficient
  • Ensure effective utilization of physical assets
  • Recommend process improvements as relates to Customer Service Support in a bid to ensure service efficiency and cost minimization
  • Ensure timely reconciliation and proof of accounts
  • Ensure Zero Fraud Tolerance/Error Rates
  • Ensure Zero Regulatory Infraction

Head Customer Service Officer

01.2007 - 03.2008
  • Account Opening
  • Cheque book allocation and issuance
  • Attend to customers’ enquiries and requests
  • Account Closure
  • Ensure timely printing of off-cycle statements
  • Supervise the process for account reactivation
  • Cheque confirmation
  • Supervise and verify transactions of customer service officers in the branch

Customer Service Manager

First City Monument Bank Plc, Lagos
09.2006 - 02.2007
  • Overseeing the branch operations activities
  • Carries out general supervision of the operation unit
  • Authorizes operations unit transaction in line with the Bank’s approved limit above the staff’s limit
  • Ensure the branch does not exceed their approved cash limit
  • Verify cheques payment, fund transfer above the operations staff limit
  • Vault custodian
  • Ensure and confirm cash evacuation
  • Ensure adequate controls are maintained in transaction processing in order to minimize the risk of losses from frauds and robberies

Cash Officer

05.2006 - 08.2006
  • Efficient management of cash holding and vault administration
  • Efficient supervision of all tellering activities
  • Ensure prompt and accurate consummation of all transactions within the bank’s approved turnaround time
  • Ensure the branch maintains cash holdings within the approved COP limit
  • Maintenance of up-to-date cash teller’ proofs and vault registers
  • Conduct integrity tests on a regular basis
  • Authorises transactions above teller’s limit
  • Ensure the ATM is functional and dispense at all time
  • Daily ATM settlement and reconciliation
  • Ensure that transaction vouchers are called over after the close of business daily

Fund Transfer Officer

01.2006 - 07.2006
  • Process clearing cheques
  • Attend to fund transfer request
  • Process investment request
  • Ensure prompt dispatch of caution notices
  • Ensure compliance with the Bank’s procedures and regulatory guidelines is observed in transaction processing activities
  • Ensure timely reconciliation and proof of accounts

Head Teller

Hallmark Bank Plc, Abia State
03.2004 - 08.2005
  • Sound knowledge of tellering policies and procedures
  • Efficient supervision of all tellering activities
  • Efficient management of cash holding and vault administration
  • Provide smooth and timely over the counter service to customers in accordance with the bank service delivery standards
  • Maintain an accurate record of all activities and transactions
  • Ensure availability and workability of working tools for tellers
  • Authorize all cash transactions above tellers’ limits
  • Ensure prompt and accurate consummation of all transactions within the bank’s approved turnaround time
  • Coordinate cash activities with a view to ensuring timely processing of transactions over the counter
  • Ensure courteous disposition of tellers

Customer Service Officer

Chattered Institute of Bankers of Nigeria
01.2003 - 02.2004
  • Account opening and Account closure
  • Cheque book issuance
  • Printing of off cycle statement
  • Attending to customers’ request

Education

Master’s - Marketing

ESUT Business School

MBA) - Business Admin

HND - Computer Sciences

Institute of Management & Technology

Skills

  • COMPUTER
  • MS Excel
  • MS Word
  • MS Outlook
  • PowerPoint Internet
  • KEY MANAGEMENT SKILLS
  • Problem-solving
  • Analytic Thinking
  • Strategic Planning
  • Process Improvement
  • Business Consulting
  • Business Management
  • Sales
  • Relationship Building
  • Financial Advisory
  • Idea Generation
  • Budget Management & Forecasting
  • Implementation Management
  • Training and Facilitating Skills
  • Business Strategy
  • Communication Skills
  • Computer Literate
  • Customer Service
  • Staff Management
  • Time Management
  • Interpersonal Skills
  • Leadership skills
  • Coaching Skills
  • Project Management & Delivery

Affiliations

Results-oriented Business developer who has achieved and exceeded all goals in high-pressure environments in Banking industry settings (Commercial and Mortgage), known for my detail-oriented approach, strong leadership, and problem-solving skills. With a solid foundation in technology, I drive efficiency and enhance client experiences. My objective is to continue making a substantial impact within organizations, utilizing my skills and experience to deliver exceptional results. Demonstrated ability of revenue generation, while providing high-quality team supervision as well as effective client service. Adept at establishing operational practices, implementing management plans, and forecasting profits. TRAINER Contemporary Skills for Realtors Griffin Consulting Limited Understanding Banking Regulatory Issues IBFC Agusto High Impact Leadership I-Skill Customer Service Development Training Oceanic Leadership Academy Basic Banking Operations Ndackson & Co. Demystifying the Mortgage Process Tom Associates Financials Investigations EFCC Academy Abuja An Overview of Developments in Banking Operations IBFC Agusto Automated Direct Debit Training NIBSS Service Delivery Theois Consulting Professional Certificate in Project Management Dolce & Yamario Consulting Basic Leadership Program Daystar Leadership Academy Risk Management Theios Consulting Financial Advisory Culture Change Training Pierson Consulting Personal Effectiveness and Organizational Values Rare Virtue Consulting Ltd Professional Training on Basic Accounting Powerpoint Consulting Firm Ltd Retail Operations Jeman Consulting Comprehensive Banking Operations Lasem Consulting Global Leadership Development Mentors International (LIVE2LEAD) Accelerating Growth Through Service Excellence Financial Institutions Training Centre (FITC) Housing Finance Literacy Campaign of the Nigeria Housing Finance Program (NHFP) CBN Economic Recovery Inclusion and Transformation: The Role of Banking and Finance CIBN Data Protection and Privacy Data Analytic Privacy Technology Limited (DAPT) Growing a Financial Institution using the Right Digital Platform ORADIAN Academy Annual Goal Setting Eva Wright Strategic Digital Marketing for Brand Management and Business Growth Rebecca Charles international

Timeline

Intern Social Media Manager

Digital Marketing Skill Institute
06.2024

Head

ASO Savings and Loans Plc
01.2022 - 06.2024

Branch Manager, Branch

ASO Savings and Loans Plc
07.2019 - 01.2021

Branch Manager

10.2018 - 06.2019

Relationship Officer, Branch

07.2017 - 09.2018

Relationship Officer

04.2016 - 06.2017

Relationship Officer

01.2014 - 03.2016

Assistance Manager

Lapour Nigeria Ltd
03.2013 - 05.2014

Acting Head of Operations

Oceanic Bank International Plc
02.2011 - 03.2012

Cash Officer

04.2009 - 12.2011

Head Fund Transfer Officer

03.2008 - 04.2009

Head Customer Service Officer

01.2007 - 03.2008

Customer Service Manager

First City Monument Bank Plc, Lagos
09.2006 - 02.2007

Cash Officer

05.2006 - 08.2006

Fund Transfer Officer

01.2006 - 07.2006

Head Teller

Hallmark Bank Plc, Abia State
03.2004 - 08.2005

Customer Service Officer

Chattered Institute of Bankers of Nigeria
01.2003 - 02.2004

Master’s - Marketing

ESUT Business School

MBA) - Business Admin

HND - Computer Sciences

Institute of Management & Technology

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