Summary
Overview
Work History
Education
Skills
References
Timeline
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Abudu Joshua Audu

Abudu Joshua Audu

Akute,Nigeria

Summary

Results-driven Digital Marketing Analyst skilled in leveraging data to drive impactful marketing strategies. Successfully improved campaign performance through data analysis and actionable insights, leading to increased engagement and conversions. Known for collaborative approach and innovative solutions that streamline processes and enhance overall marketing efficiency.

Customer-oriented with strong history of leading high-performance teams to meet or exceed objectives. Dedicated and hardworking with internal drive to deliver excellence. Tactical team builder with a good background in team development.

Overview

10
10
years of professional experience
4
4
years of post-secondary education

Work History

Digital marketing analyst

9mobile
03.2023 - Current
  • Utilised Google Analytics tools, optimising web traffic data interpretation.
  • Employed SEO tactics to increase online visibility.
  • Executed email marketing campaigns for increased customer retention.
  • Drove customer engagement with effective content management techniques.
  • Analysed market trends for improved campaign performance.
  • Encouraged user-generated content, fostering a sense of community among customers.
  • Conducted data analysis, enhancing business decision making.
  • Conducted market research to understand customer base and enhance products.
  • Networked with media and PR professionals to build campaign reach.

Customer Care Executive

9mobile
09.2015 - 02.2023
  • Boosted company image through efficient problem resolution.
  • Utilised comprehensive knowledge of services and products offered for assisting customers effectively.
  • Streamlined processes by suggesting improvements in systems and procedures.
  • Implemented effective strategies to deal with difficult situations or disgruntled customers.
  • Escalated complex issues, ensured timely resolution.
  • Enhanced customer satisfaction by resolving complaints efficiently.
  • Managed high-volume call centre for prompt customer service.
  • Complied diligently with data privacy rules, safeguarded confidential client information.
  • Engaged in constructive feedback sessions to enhance performance skills.
  • Trained new staff members on company policies and service level standards to uphold reputation.
  • Handled over 100 customer support queries daily, exceeding company target by 75%.
  • Employed active listening and communication skills to handle escalated and complex calls, achieving 88% positive outcome.

Education

Bachelor of Science - Animal Science in Pasture And Range Management

Federal University of Agriculture, Abeokuta
Nigeria
10.2009 - 01.2014

Skills

  • Search engine marketing
  • Brand understanding
  • Customer orientation
  • Communication proficiency
  • Team Leadership
  • Interpersonal communication
  • Product knowledge
  • Conflict Resolution

References

References available upon request.

Timeline

Digital marketing analyst

9mobile
03.2023 - Current

Customer Care Executive

9mobile
09.2015 - 02.2023

Bachelor of Science - Animal Science in Pasture And Range Management

Federal University of Agriculture, Abeokuta
10.2009 - 01.2014

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Abudu Joshua Audu