Abosede Hannah Medubi
N0 5 Nanpyal Close Ramun
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Tunnet Ventures
04.2021 - 09.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Provided primary customer support to internal and external customers.
- Responded proactively and positively to rapid change.
- Trained new personnel regarding company operations, policies and services.
Lab Assistant
NYSC
11.2018 - 10.2019
- Managed specimen sample handling, receiving, storage and inventory.
- Logged samples correctly into computerized tracking system.
- Maintained lab by calibrating equipment and cleaning surfaces and items used.
- Enhanced laboratory efficiency by maintaining and organizing equipment, supplies, and samples.
- Ensured accurate test results with proper use of lab equipment and adherence to protocols.
- Prepared samples for centrifugation, aliquoting and preserving sample integrity.
- Assisted with support duties such as filling products, labeling products, testing samples and taking inventory.
- Prepared specimens for testing and analysis.
- Worked closely with lab staff on special projects.
Education
Bachelor Of Science - Microbiology
University of Ilorin
Ilorin, Kwara State08.2018
Senior Secondary School Certificate Examination - Secondary Education
Comprehensive Secondary School
Kabba08.2013
First School Leaving Certificate - Primary Education
Glorious Victory Nursery And Primary
Aiyetoro Gbede08.2007
Skills
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Computer Proficiency
- Customer Relationship Management (CRM)
- Sales expertise
Languages
English
Bilingual or Proficient (C2)
Bio
Nationality - Nigerian
DOB - February 03, 1999
State. - Kogi State
LGA. - Kabba Bunu
Reference
To be made available on request
Timeline
Customer Service Representative
Tunnet Ventures
04.2021 - 09.2022
Lab Assistant
NYSC
11.2018 - 10.2019
Bachelor Of Science - Microbiology
University of Ilorin
Senior Secondary School Certificate Examination - Secondary Education
Comprehensive Secondary School
First School Leaving Certificate - Primary Education
Glorious Victory Nursery And Primary
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