ABISOYE O. OGUNLEYE
USER SUPPORT ANALYST
Ikeja,LA
Summary
Results-driven User Support Analyst with expertise in remote support and digital payments. Proven track record in enhancing user satisfaction and driving system improvements. Passionate about driving operational efficiency within fast growing Fintech environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
User Support Analyst
Access Bank Head Office
Lagos
10.2019 - Current
- Provided technical support for banking applications, ensuring seamless user experience across departments.
- Collaborated with cross-functional teams to resolve system issues and improve user satisfaction rates.
- Mentored junior analysts on best practices for user support, fostering a culture of continuous improvement within the team.
- Developed strong relationships with key stakeholders, fostering open communication channels for ongoing support needs.
- Improved overall system performance by proactively identifying potential issues and implementing preventative measures.
- Provided exceptional customer service, consistently exceeding expectations in resolving user concerns and building rapport with clients.
- Enhanced user satisfaction by providing timely and accurate technical support for software and hardware issues.
- Reduced user downtime by rapidly diagnosing hardware failures and coordinating prompt repair or replacement services.
- Responded to customer inquiries and provided technical assistance over phone and in person.
Supply Chain Intern
Multipro Consumers Products
Lagos, Nigeria
05.2018 - 04.2019
- Analyzed supply chain data to identify process inefficiencies and recommend improvements.
- Coordinated inventory management, ensuring accurate stock levels and timely replenishment.
- Mentored junior interns on best practices in supply chain operations and data analysis tools.
- Gathered data and prepared reports to assist management in making informed decisions regarding supply chain operations.
- Built long-term relationships due to prompt and courteous service.
- Supported seniors by delivering reports outlining performance to drive process improvements.
Education
MBA - Business Administration
Ahmadu Bello University
Zaria, Kaduna State, Nigeria05-2028
Bachelor of Science - Business Administration
Ahmadu Bello University
Zaria, Kaduna State, Nigeria06-2022
Higher National Diploma - Leisure And Tourism Management
Federal Polytechnic Ede
Osun State01-2018
Skills
- Remote support
- Digital payments
- Merchant onboarding
- POS Operations
- Payment disputes
- Operations reporting
Certification
- Digital Marketing [Google]
- Ethics and compliance [ CIBN]
Work Preference
Work Type
Full TimeLocation Preference
HybridOn-SiteRemoteTimeline
User Support Analyst
Access Bank Head Office
10.2019 - Current
Supply Chain Intern
Multipro Consumers Products
05.2018 - 04.2019
MBA - Business Administration
Ahmadu Bello University
Bachelor of Science - Business Administration
Ahmadu Bello University
Higher National Diploma - Leisure And Tourism Management
Federal Polytechnic Ede