Abiola Ladipo
Lagos,LA
Summary
Conscientious professional with experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Team player comfortable in competitive, fast-paced environments. Effective in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
1
1
Language
Work History
Customer Service Officer, Operations Department
Polaris Bank Limited
Yaba, Lagos
2017.11 - Current
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recommended products to customers, thoroughly explaining details.
- Advanced productivity KPIs to achieve key business goals and objectives.
- Updated account information to maintain customer records.
- Recorded account information to open new customer accounts.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Promoted company brand and unique offerings through personalized customer service.
- Coordinated solutions for high volume of customer inquiries per day while meeting and exceeding performance quotas.
Sales Executive
Builders’ Hub
Gbagada, Lagos
2016.04 - 2017.10
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Enhanced success of advertising strategies by boosting engagement through social media and other digital marketing approaches.
- Presented products to clients using dynamic presentations and practical use-case scenarios.
- Held meetings with director to identify techniques to overcome sales obstacles.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Education
Bachelor Of Science - Mass Communication
IRGIB Africa University
Benin Republic 2019.10 - 2021.11
Nigerian Certificate In Education - Economics And Social Studies
Adeniran Ogunsanya College of Education
Ijanikin 2011.11 - 2015.07
Skills
- Documentation and reporting
- Complaint resolution
- Inbound and outbound calling
- Recordkeeping strengths
- Administrative support
- Creative problem solving
Timeline
Bachelor Of Science - Mass Communication
IRGIB Africa University
2019.10 - 2021.11
Customer Service Officer, Operations Department
Polaris Bank Limited
2017.11 - Current
Sales Executive
Builders’ Hub
2016.04 - 2017.10
Nigerian Certificate In Education - Economics And Social Studies
Adeniran Ogunsanya College of Education
2011.11 - 2015.07