ABIOLA Gentry
Summary
Motivated and proactive individual with good knowledge of customer service techniques and best practices. Friendly communicator, comfortable in fast-paced environments. Seeking opportunity to expand management skills within company supporting professional development.
Resourceful management professional with background in customer service, budget optimisation and resource allocation. Identifies areas for improvement and recommends cost-reduction initiatives proactively. Proven success in meeting business objectives through well-coordinated workflows.
Overview
5
5
years of professional experience
Work History
Customer Service Manager
Mrs Idowu
Lagos, Nigeria
2021.04 - 2023.11
- Improved customer service experiences to facilitate organic growth and loyalty.
- Took ownership of escalated customer issues and followed through to resolution.
Customer Service Representative
Mr Lekan Akinduro
Lagos, Nigeria
2019.02 - 2020.09
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
- Maintained excellent client satisfaction by providing in-depth support.
Education
Bachelor Of Science Accounting - Accounting
University of Lagos
Akoka, Yaba. 04.2014
Skills
Performance Management
Administrative support
Account management
Financial administration
Timeline
Customer Service Manager
Mrs Idowu
2021.04 - 2023.11
Customer Service Representative
Mr Lekan Akinduro
2019.02 - 2020.09
Bachelor Of Science Accounting - Accounting
University of Lagos