ABIOLA DAVID OLALEKAN
Summary
Results-oriented Sales Professional with over 3 years of experience in exceeding sales targets and fostering customer relationships. Demonstrated expertise in negotiation and closing high-value deals while providing tailored solutions to meet customer needs. Utilises CRM tools to efficiently manage sales processes and enhance customer service.
Overview
8
8
years of professional experience
Work History
Customer Engagement Executive (Telesales)
Sun King
01.2021 - Current
- Built and maintained strong relationships with clients, ensuring high customer satisfaction and retention.
- Overcame client objections by offering strategic solutions, leading to increased deal closures.
- Consistently exceeded sales targets set by leadership.
- Negotiated and closed high-value deals, contributing significantly to revenue growth.
- Utilized [CRM Tool: Ameyo] to track leads, monitor sales performance, and enhance efficiency.
Customer Experience Specialist
MultiChoice Nigeria
11.2018 - 12.2020
- Achieved a CSAT score of 90%+, demonstrating superior service quality.
- Increased customer retention by personalizing service experiences.
- Reduced customer churn by 20-30% through targeted support initiatives that addressed specific customer needs.
- Identified customer pain points and implemented solutions that reduced churn.
- Boosted customer loyalty and advocacy through proactive engagement.
- Enhanced response time to increase customer service efficiency.
Education
Accounting -
The Polytechnic Ibadan
Ibadan12-2016
Skills
- Lead generation & conversion
- Sales strategy & business development
- Negotiation & persuasion
- Objection handling
- Product upselling
- CRM proficiency
- Relationship management
- Customer focused
- Data analysis
- Analytical thinking
- Problem solving
- Strategic planning
- Communication skills
- Microsoft Office Suite
Custom
Available upon request.
Timeline
Customer Engagement Executive (Telesales)
Sun King
01.2021 - Current
Customer Experience Specialist
MultiChoice Nigeria
11.2018 - 12.2020
Accounting -
The Polytechnic Ibadan