ABIODUN TUNBOSUN DASAOLU
Lagos
Work Preference
Summary
Seasoned Operations Officer with a background in streamlining processes, enhancing productivity and overseeing operational standards. Strengths include leadership, strategic planning and risk management. Proven track record of increased efficiency through innovative solutions and technical improvements. Committed to delivering high-quality results within fast-paced environments.
Overview
14
14
years of professional experience
Work History
Operations Officer 2
LOTUS BANK LIMITED
12.2023 - Current
- Account opening/authorization.
- Second level transactions authorization
- Daily callover of transactions/Batch review
- Approval of other Banks' hotlisted cards
- Bank statement debit approval.
- Daily review of proofs/reports (weekly report, regional report, ATM & GL)
- Token and E-channels approval.
- Approval of transactions threshold.
- General review of branch activities and always ensuring good ambience.
- Monitoring auxiliary staff activities (security, tea girl, cleaners and mopol)
- Initiate cash request from CMU
- Respond to regulatory bodies enquiry, internal/external auditors.
- Maintain monthly performance in accordance with the set standard.
- Achieve ATM performance score of at least 98%.
Teller Captain/ATM Custodian/Vault Custodian
LOTUS BANK LIMITED
02.2022 - 12.2023
- ATM cash loading/supervision/maintenance
- Batch checking
- Gives second level approval of transactions for Tellers
- Supervise Tellers Postings
- Provides proofs/reports (weekly report, regional report, ATM & GL)
- Respond to email related issues/enquiries.
- Resolve customers issues
- Placing and lifting of restrictions on customers' account
- Reference confirmation for account opening.
- Account opening/authorization
- ATM Card request profiling
- Other Banks' retracted cards hotlist
- Transactions alert profiling
Operations Officer 1
GUARANTY TRUST BANK PLC.
10.2017 - 02.2022
- Teller Captain/ATM Custodian
- ATM cash loading/supervision/maintenance
- Batch checking
- Report 8974 review for Tellers
- Gives second level approval of transactions for Tellers
- Resolution of Transactions In Difficulties (TID)
- Supervise Tellers Postings
- Provides proofs/reports (weekly report, regional report, SIB & GL)
- Respond to email related issues/enquiries.
- Resolve customers issues
- Customers' cheque confirmation and stoppage
- Placing and lifting of restrictions on customers' account
- Blocking of funds on customers' account
- Reference confirmation for account opening.
Contact Center Agent
HRINDEXX LIMITED
01.2012 - 10.2017
- Product enquiries - I educated customers on available range of the Bank's products and features of different account types to support customer engagement to build enthusiasm, loyalty and ultimately retention.
- Alternate banking channel - I served as a virtual banking officer, assisting customers to perform transactions without visiting the banking hall (e.g. confirm cheques, authenticate customers, checking account balances, resolve transaction issue) all in the most professional way and in the shortest possible time.
- MASTERCARD inquiries and complaints, card holders status inquiry from merchants, card hotlist, PIN reset, ATM/POS complain and enquiries etc
- Queries/complaints - I tactfully handled complaints and resolved customer queries.
- Attending to customers' inquiries, complaints and requests via the phone using state of the art Customer Relationship Manager (CRM)
Education
B.sc (Hons) - Actuarial Science
University of Lagos
Akoka Yaba10-2008
Senior Secondary School Certificate (S.S.C.E) -
Ebenezer Comprehensive High School
Ijaye, Lagos01-2002
Oduduwa Secondary School
Mushin, Lagos01-1999
Skills
- Communication and interpersonal skills
- Data Interpretation
- Reporting using Excel
- Selecting and reviewing components of customers
- Training
- Mentoring
- Capacity development
- Oracle Customer Relationship Manager (CRM)
- Avaya Telephone Systems
- Various Banking and customer service software (Basis, E-One, T24)
References
Available on Request
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Native language
Interests
Music, Sport, Reading, and Travelling
Timeline
Operations Officer 2
LOTUS BANK LIMITED
12.2023 - Current
Teller Captain/ATM Custodian/Vault Custodian
LOTUS BANK LIMITED
02.2022 - 12.2023
Operations Officer 1
GUARANTY TRUST BANK PLC.
10.2017 - 02.2022
Contact Center Agent
HRINDEXX LIMITED
01.2012 - 10.2017
B.sc (Hons) - Actuarial Science
University of Lagos
Senior Secondary School Certificate (S.S.C.E) -
Ebenezer Comprehensive High School
Oduduwa Secondary School