Engaging in Meaningful Conversations
Abiodun Quamdeen Agoro
State Business Manager (Telecommunication)
4 Balogun Close , Off Taoridi Str, Babs Animashaun , Surulere,Lagos
Summary
Abiodun Agoro is currently the State Business Manager for Delta State. He has over 18years experience in telecommunication after working in the customer care, sales and distribution, corporate service desk as well as in the trade and coverage marketing departments of the company. Abiodun is a creative and reliable graduate with good communication and presentation skills. Able to work effectively at all levels in an organization with the ability to manage, change and contribute to organizational goals and targets.
Overview
21
21
years of professional experience
2
2
Languages
Work History
State Business Manager
Airtel Nigeria
09.2022 - Current
- Identify and formulate state sales strategies to help Drive gross additions
- Supervise health of acquisitions, compliance on activations
- Oversee activating connections as per the stipulated turnaround times
- Meet the Revenue targets for Prepaid and Postpaid in the State
- Focus on revenue growth through Data and Smartphone growth
- Identify and formulate state sales strategies to help Drive Distribution across showrooms and Dealer Service Agents
- Ensure expansions to align to dimensioned number of Active Easy Charge Outlets
- New Sites ROI and deployment
- Follow through with ZTOs in delivering cell availability, quality of calls and reduction of outages at sites within state
- Continuously motivating the front-line employees through leadership by examples
- Drive and grow SMART CASH/PSB business in the State
Regional Marketing Manager
Airtel Nigeria
11.2018 - 09.2022
- Delivering the trade Marketing Strategy by determining merchandising requirements in the region and ensuring availability through each channel-trade, shops, CPs, street corner, shops etc.to achieve picture of success
- Identify events and sponsorship activities that are in sync with the brand identity
- Work with sales team to achieve coverage marketing and BTS site activations
- Ensuring showrooms are compliant to the shop guide lines at each point
- Work with the product development team to design products and services suited to the immediate local environment
- Monitor and improve the KYC process in the zone with the aim of reducing TAT
- Use the registration opportunity to win over new customers and increase share of wallet from customers with dual sims
- Manage and maintain the KYC kits in collaboration with the ASMs, ensuring minimal downtime, due to spares unavailability or software defects
Zonal Activation Executive
Airtel Nigeria
06.2016 - 11.2018
- Delivering the trade Marketing Strategy by determining merchandising requirements in the region and ensuring availability through each channel-trade, shops, CPs, street corner, shops etc.to achieve picture of success
- Identify events and sponsorship activities that are in sync with the brand identity
- Work with sales team to achieve coverage marketing and BTS site activations
- Ensuring showrooms are compliant to the shop guide lines at each point
- Work with the product development team to design products and services suited to the immediate local environment
- Monitor and improve the KYC process in the zone with the aim of reducing TAT
- Use the registration opportunity to win over new customers and increase share of wallet from customers with dual sims
- Manage and maintain the KYC kits in collaboration with the ASMs, ensuring minimal downtime, due to spares unavailability or software defects
Trade Marketing Executive
Airtel Nigeria
04.2011 - 06.2016
- Increase brand visibility and awareness through effective and efficient allocation /deployment of all POS materials across zone
- Identify events and sponsorship activities that are in sync with the brand identity
- Implement Regional trade and coverage strategies to achieve set goals and objectives
- Drive new Sim-Card sales and activations through road shows and point to point sales activities in the region
- Meeting and exceeding sales and marketing quotas while adhering to rules of engagement
- Planning and defining territory sales & marketing plans and ensuring proper execution through territory managers
- Drive Customer's loyalty programs within the zone and encourage Dealers'/ Retailers' loyalty to increase Customer
- Support Consumer initiatives within the zone that will have positive impact on MOU, Network roll-out and BTS under-utilization
- Preparing weekly, monthly and quarterly sales and marketing reports
- Logistics Management
Corporate Service Desk
Airtel Nigeria
08.2010 - 04.2011
- Responsible for lines and services activation
- Responsible for customer issues follow-up
- Act as Corporate Sales Team support
- In charge of service delivery to corporate customers visiting shops
- Responsible for market data consolidation
- Responsible for customer profiling update
- Build and enhance Zains’ relation with effective customer management
- Responsible for seeking new opportunities to enhance customer value
- Responsible for delivering new offers, promotions, and giveaways to the customers on time
- Responsible for sales activities reporting and customer profiling
- Responsible for following-up on the proposals delivered
Trade & Coverage Marketing Officer
Airtel Nigeria
05.2008 - 08.2009
- Ensuring brand visibility within the region by conducting effective POS deployment
- Identify events and sponsorship activities that are in sync with the brand identity
- Implement Regional trade and coverage strategies to achieve set goals and objectives
- Drive new Sim-Card sales and activations through road shows and point to point sales activities in the region
- Meeting and exceeding sales and marketing quotas while adhering to rules of engagement
- Managing multi-level trade partner transactions within determined sales cycles
- Planning and defining territory sales & marketing plans and ensuring proper execution through sales supervisors
- Defining and servicing product reorder levels within sales cycles
- Managing service provider and trade partner relationships
- Preparing weekly, monthly and quarterly sales and marketing reports
- Logistics Management
Sales order processing Executive
Airtel Nigeria
03.2008 - 04.2008
- Consistent proficient interface with trade partners, subscribers to regulate and advice sales team on product availability and performance
- Efficient and timely processing of trade partner orders for products
- Maintaining in house sales database and supporting sales drive
- Analytical support to finance and Billings on sales transactions
- Guarantee proactive and effective communication with all departments affiliated with trade partner satisfaction
- Ensure direction and accessibility of products in most convenient and required regional clusters
- Consistent liaison with Information systems and Finance to research more efficient and simplified reporting lines especially pertaining to new products
- Monitor and ensure general seamless distribution of products for Lagos mainland regional warehouses
- Ensure timely advice and damage control in crisis occasioned by defective products to minimize adverse effects to trade partners, subscribers and brand integrity
- Proper documentation and data entry of sales transaction
- Relationship management of trade partners
Dealer Executive
Airtel Nigeria
01.2007 - 03.2008
- Managing of assigned trade partner’s account, and serving as an intermediary between them and the company
- Ensuring that all issues trade partners might have, are resolved within the shortest possible period
- Ensuring that trade partners are adequately informed, whenever there is any new development
- Ensuring that trade partners are aware of their targets, and doing everything possible to make sure the meet these targets
- Currently manage four SDP’s (Strategic Distribution Partners), who cover isolo, oshodi, mushin, ikotun, ogba, agege, ojodu, magodo areas and its environs
- Currently manage 40 market developers
- 10 attached to each SDP
- Ensuring that the market developers are well informed about their targets, and ensuring that they meet them as well
- Preparation of weekly, monthly and quarterly sales performance review for each of the SDP’s
- Ensuring that the retail outlets being managed by the SDP’s are adequately branded and serviced regularly and as at when due
- Constant visitations to these retail outlets
- Taking of gps co-ordinates of these retail outlets
- This is to enable us know where our products are in short supply or high demand as the case may be
- Ensuring that trade partners participate fully in various sales initiatives introduced by the company
- Was part of the team that successfully launched and implemented the New distribution model, currently being adopted by the company, in the then Lagos Region
- Was able to create a very cordial and good working relationship with dealers attached to me
- Received numerous commendations from my line manager and team members for timely response to tasks assigned to us
- Was able to contribute a lot to ensuring that Lagos Mainland Region consistently comes on top as the best region in terms of sales within the group
Shop Consultant
Airtel Nigeria
11.2004 - 01.2007
- Deliver on company promise by ensuring adherence to ethical and courteous behavior
- Responding to all internal and external customer queries in a professional, respectful and friendly manner
- Guarantee maximum customer satisfaction by ensuring total resolution of all customer queries on the shop floor
- Handling requests for sim-swap, bill payment, phone configurations and general queries from customers
- Ensuring that all customers queries are resolved and well documented
- Compilation of bill payment report and sending this report to the necessary dept
- For processing
- Ensuring that customers are adequately informed about any new product or service that was launched by the company
- Was part of the team that successfully implemented the Recharge and Refresh promo in Vmobile (Oct 2005)
- Successfully signed on a number of post-paid subscribers on-to the network
- Was part of the pioneer staff in the Silverbird Galleria Shop, which was constantly referred to as the best shop
Planning Officer II
COKER/AGUDA LOCAL GOVT.
09.2003 - 10.2004
- Preparation of the Local Govt
- Councils Budget, in line with approved procedures
- Preparation and implementation of the council’s budget
- Monitoring and control of the budget, and ensuring that it is adhered to strictly
- Ensuring that revenue generating depts
- Within the council are adequately informed of their targets and progress
- Responsible for the preparation of council’s revenue and expenditure profile on a weekly, monthly and quarterly basis
- Preparation and monitoring of the council’s personnel budget
- Presentation and defense of the budget at the State house of assembly
- Able to set a process in place for easy collation of sales figures from the various depts
- Developed various excel templates for easy compilation of these sales figures
- Able to identify other avenues for revenue generation for the council
Education
Primary Leaving School Certificate - undefined
Senior Secondary Certificate Exam (SSCE) - undefined
B sc (ed.) - Economics
Lagos State University
OjoMBA - undefined
University of Liverpool
MBA - undefined
University Of Nigeria
Training Courses Attended
- Effective Customer Care, 05/01/05
- Systems Applications, 06/01/05
- Electronic Voucher Distribution, 07/01/05
- Introduction to Vfone, 07/01/05
- Vehicle Tracking and fleet management, 08/01/05
- Supervisory Skills Training, 10/01/05
- Essential Selling Skills Training (Organized by Profiliant development resources ltd), 08/01/07
- New Distribution Model, 09/01/07
- Time Management and Personal Effectiveness (Organized by Chyles Pathways ltd), 06/01/08
- Intermezzon Money Maker Training. Certificate in Professional Business Skills, 02/01/10
- Effective Presentation Skills. (Organized by Dale and Parker Consulting), 03/01/10
- Large Account Management Process. Certificate of Sales Excellence. Miller Heiman, 07/01/10
- Art of Selling. Mactay Consulting, 08/01/10
- Emerging Leaders Development Program, LBS, 10/01/14 - 01/01/15
Computer Proficiency
Ms Word
Ms Excel
Ms PowerPoint
Sage Line 500
Personal Information
- Place of Birth: Lagos State
- Date of Birth: 08/24/1979
- Marital Status: Married
Interests
Meeting People
Hobbies
Football
Swimming
Table Tennis
References
Mr. Abiodun Folorunsho
Exxon Mobil Producing Nigeria
1 Lekki Expressway,
Victoria Island
Lagos.
Tel: 01-2621640, 01-2621660, 08054036194
Alhaji Kayode Etiko
86, Agoro Street, Omole estate
Ojodu-Berger
Lagos.
Tel: 08027562708
Timeline
State Business Manager
Airtel Nigeria
09.2022 - Current
Regional Marketing Manager
Airtel Nigeria
11.2018 - 09.2022
Zonal Activation Executive
Airtel Nigeria
06.2016 - 11.2018
Trade Marketing Executive
Airtel Nigeria
04.2011 - 06.2016
Corporate Service Desk
Airtel Nigeria
08.2010 - 04.2011
Trade & Coverage Marketing Officer
Airtel Nigeria
05.2008 - 08.2009
Sales order processing Executive
Airtel Nigeria
03.2008 - 04.2008
Dealer Executive
Airtel Nigeria
01.2007 - 03.2008
Shop Consultant
Airtel Nigeria
11.2004 - 01.2007
Planning Officer II
COKER/AGUDA LOCAL GOVT.
09.2003 - 10.2004
Primary Leaving School Certificate - undefined
Senior Secondary Certificate Exam (SSCE) - undefined
B sc (ed.) - Economics
Lagos State University
MBA - undefined
University of Liverpool
MBA - undefined
University Of Nigeria
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