Abiodun Ojewumi
Ikorodu,Lagos
Summary
Detail-oriented technical support engineer with solid skills in resolving technical issues in hardware and software. Resourceful, flexible and committed team player. Reliable in meeting tight deadlines to meet demands.
Overview
22
22
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
Support Engineer-Satellite VSAT
Dimensiondata Nigeria
Victoria Island,Lagos, Nigeria
10.2020 - Current
- Working with Satellite Upstream providers on installation and support issues on the Ka-band,Ku band and C band Satellites
- Assist sales and project teams in responses to customer and prospective customer requirement.
- Document troubleshooting procedures for future reference.
- Investigate and diagnose customer's technical and product queries.
- Investigate and document root causes of technical issues for permanent resolution.
- Take ownership of personal queue, seeing issues through to resolution or escalation as appropriate.
- Delivered services to customer locations within target timeframes.
- Monitored and updated stock levels and inventory databases.
- Coordinated with third-party vendors to resolve technical issues beyond the internal scope.
- Manage project planning, resource allocation, scope, schedule, status and documentation
- Supervise deployments and provided troubleshooting and user support.
VSAT INFRASTRUCTURE ENGINEER
Internet Solutions Nigeria
Victoria Island, Lagos, Nigeria
10.2016 - 09.2019
- Responsible for the VSAT RF operation and maintenance by checking the carrier levels constantly using spectrum analyzer, testing the ground station BUC redundancy monthly as agreed by the change management team
- Managed and maintained of DVB-S2X evolution IDirect hub and HNS hub
- Worked with Satellite operator on issues ranging from Link budget for Line-up/SSOG, Interference relating to the ground station, Alignment for satellite Centre of Box and also Crosspole tests and 1 db compression point on the remote locations
- Worked with Idirect TAC to resolve issues bothering on the hub; Line cards, Protocol Processors, Igateway,Chassis and the other related components
- Liased with Hughes support team on issues relating to the HNS equipment (IP gateway,DNCC and other HNS related equipment)
- Built productive relationships with site teams, suppliers and contractors to facilitate strong project communications.
- Motivated site teams to achieve quality results against construction deadlines.
- Minimised deviation from cost parameters through performance and budget monitoring.
Carrier Install and Support Engineer
IS Internet Solutions Nigeria
Victoria Island, Lagos, Nigeria
10.2008 - 09.2016
- Proactive monitoring and troubleshooting of enterprise clients on the Company's MPLS cloud with a view to making sure downtime is reduced to a barest minimum
- Knowledge and troubleshooting of some routing protocols; RIPV2,OSPF,EIGRP and BGP
- Configuration, testing, commissioning and troubleshooting of all Enterprise PDH radio clients as well as radio backhaul (Saf,Cambridge,Radwin and Nera) on both point-to-point and point-to-multipoint platforms
- Comissioning,testing and accepting of VSAT remotes on Idirect and HNS star hubs
- Supporting of FSE on VSAT remotes and microwave clients
- Configuration of customer edge routers and troubleshooting
- Logging of change request through CMDB ad following up to make sure the process scales though
- Performing CO-POLE and X-POLE Isolation Test for an isolated site to achieve maximum transmit isolation by fine-pointing antenna and adjusting RF polarization using HP Spectrum Analyzer
- Monitoring of the Network and provision of high level support to the HUB Equipments, VSAT Remote Sites and, microwave radio equipment using open-view NMS
- Configuration of management network system related to RFT
- Monitor and report on systems performance
- Provide an escalation channel for service requests raised
- Software and Hardware upgrade of the HUB Servers and Equipment
- Planning, Scheduling and implementing network hardware and software maintenance requirements
- Analysis Performance and Research activities on Network/Remotes issues
- Monitoring the status of the Network (Internet Backbones and other HUB Equipment) using the MRTG (Multi Router Traffic Graphic), CACTI ,NAGIOS,FENIX and Alot bandwidth manager
- Interface with vendors and satellite capacity providers on operational matters.
NOC Engineer
Accelonafrica Limited
Lagos
02.2006 - 09.2008
- Manage, maintain and operate customer sites on a shared VSAT hub and proactive monitoring of HUB components & over 1000 VSAT remotes terminals on HNS 2.0 on UNIX platform
- Optimization of inroute and Outroute RF links
- Cross-pol & Colpol tests using Agilent Spectrum Analyzer
- Diagnose, troubleshoot, and resolve client LAN/WAN equipments, or other network and system problems, and replace defective components when necessary
- Identify, diagnose, and resolve network problems
- Analyze equipment performance records to determine the need for repair or replacement
- Monitor network performance to determine whether adjustments need to be made, and to determine where changes will need to be made in the future.
Vsat/Network Engineer
Broadband Technologies Limited
Lagos, Ikoyi
01.2002 - 01.2006
- Installation and maintenance of antennas for Satellite Trunking (GSM) using Radyne and Paradise datacom modems
- Internet using Linkstar and Ipsat modem for Internet and Data
- Banking using Linkway
- Understanding of TDMA, SCPC and DAMA access methods
- Responsible for bandwidth management, configuration and troubleshooting on the Linkstar and Linkway hub
- Providing technical support to the field technicians
- Part of the installation and maintenance team that runs the company's VSAT used mainly for voice, Internet, connectivity between GSM carriers and real online banking in the country
- Helpdesk and customer support services via the use of NMS
- Network diagnosis and fault resolution
- Configuration and troubleshooting of Cisco routers, switches and hubs for LAN & WAN
- Configuration and troubleshooting of TCP/IP suite
- Helping clients with problems on their network
- Site and network administration configuration setup
- Logging of events, and provision of link service report for documentation
- Troubleshooting with clients on the network and providing solutions on-line
- Provision of technical support for engineers and technicians.
Education
Diploma Technology Management - Technology Management
National Centre For Technology Management(NACETEM)
Nigeria 01.2018 - 11.2018
B.TECH, Computer Science - undefined
LAUTECH
Skills
- Excellent Analytical, problem-solving, communication skills
- Ability to work under pressure and with minimum supervision
- Incident management
- Issue diagnosis and resolution
Certification
- Google Professional Cloud Security Engineer - 2024
- CC(Certified Cybersecurity) - 2023
- CCNP Security - September 2020
- CCNA - 2002
Languages
English
Advanced (C1)
Affiliations
- Acquiring new skills, watching movies, and travelling to explore and appreciate nature
Trainings attended
- Idirect Network Design - Johannesburg, South Africa (Dec,2008)
- Cambridge VST-ENG MAY 2014, Lagos Nigeria
- Cambridge VST-VNMS-OPS April 2014, Lagos Nigeria
- Cambridge VST-INS MARCH 2014, Lagos Nigeria
- IDirect VSAT Operation and Maintenance, JUNE 2015 Dubai, UAE
- Idirect VSAT IOM(DVB-S2X with ACM) MAY 2018 Johannesburg SA
- Idirect QOS - MAY 2018 Johannesburg SA
Online training attended
- GVF524 - Networking Fundamentals.
- GVF561 - Fundamentals for Marine VSAT Operators.
- GVF510 - Core Skills for VSAT professional
- GVF522 - Spectrum analyzer Theory
- GVF506 - Theory of Satellite TV Systems.
- SES731 - Introduction to SES Networks
Timeline
Support Engineer-Satellite VSAT
Dimensiondata Nigeria
10.2020 - Current
Diploma Technology Management - Technology Management
National Centre For Technology Management(NACETEM)
01.2018 - 11.2018
VSAT INFRASTRUCTURE ENGINEER
Internet Solutions Nigeria
10.2016 - 09.2019
Carrier Install and Support Engineer
IS Internet Solutions Nigeria
10.2008 - 09.2016
NOC Engineer
Accelonafrica Limited
02.2006 - 09.2008
Vsat/Network Engineer
Broadband Technologies Limited
01.2002 - 01.2006
B.TECH, Computer Science - undefined
LAUTECH
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