ABIODUN OBARO
LAGOS
Summary
Highly organized and proactive Personal Assistant with proven experience in providing comprehensive administrative and executive support to senior management. Skilled in calendar management, travel coordination, correspondence handling, and maintaining confidentiality in fast-paced environments. Adept at prioritizing tasks, streamlining office operations, and improving workflow efficiency to support business objectives. Strong communication and interpersonal skills with the ability to liaise effectively with clients, vendors, and internal teams. Proficient in office productivity tools, document management, and scheduling systems. Demonstrates exceptional attention to detail, problem-solving abilities, and a commitment to delivering high-quality support with professionalism and discretion.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Personal Assistant
XTRALARGE FARMS
09.2025 - 01.2026
- Converted daily voice notes and audio inputs into structured action plans and executive summaries, increasing task clarity and improving follow-through efficiency by up to 30%.
- Monitored and analyzed multiple WhatsApp group communications, distilling high-volume information into concise daily reports to support faster decision-making.
- Implemented proactive reminder systems for meetings, events, and deadlines, reducing missed commitments and improving schedule adherence by 25%.
- Developed and executed LinkedIn content strategies by transforming ideas into polished, engaging posts, maintaining a consistent posting schedule, and increasing audience engagement.
- Managed complex calendar scheduling, coordinating meetings, prioritizing tasks, and resolving conflicts to optimize productivity and time management.
Customer Service Assistant
Nigeria Breweries
10.2024 - 08.2025
- Delivered prompt and professional customer service, resolving approximately 30% of customer inquiries on first contact, improving overall response efficiency.
- Applied strong product knowledge to provide accurate information and recommendations, supporting a 20% increase in customer engagement.
- Processed cash and electronic transactions with accuracy, maintaining a 20% reduction in payment errors.
- Managed and updated customer records, improving data accuracy and retrieval efficiency by 25%.
- Collaborated with team members to support daily operations, contributing to a 20% improvement in service delivery efficiency.
- Resolved customer issues professionally, contributing to a 30% improvement in customer satisfaction levels.
Customer Support Specialist
Raimi Automobile Workshop
01.2023 - 09.2024
- Achieved 95%+ customer satisfaction score (CSAT) by efficiently responding to customer inquiries across live chat, email, phone, and social media channels.
- Maintained 98% accuracy rate in delivering customer information by leveraging internal tools, knowledge bases, and company resources.
- Resolved 90% of customer issues on first contact (FCR) by effectively diagnosing concerns, clearly explaining solutions, and ensuring timely follow-up.
- Developed and sustained comprehensive product and service expertise, reducing average handling time (AHT) by 20% while improving response quality.
- Collaborated with cross-functional teams to escalate and resolve complex issues, contributing to a 30% reduction in recurring customer complaints.
Education
Tai Solarin University of Nigeria
Ogun State01-2017
Skills
- Calendar & Schedule Management
- Executive & Administrative Support
- Time Management & Prioritization
- Task Coordination & Follow-up
- Information Monitoring & Reporting
- Audio Transcription & Summarization
- Communication & Stakeholder Management
- LinkedIn Content Creation & Management
- Social Media Strategy & Scheduling
- Data Organization & Documentation
- Attention to Detail
- Problem-Solving & Critical Thinking
- WhatsApp (Group Monitoring & Communication)
- LinkedIn (Content Publishing & Optimization)
- Google Calendar / Outlook Calendar
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Google Workspace (Docs, Sheets, Drive)
- Note-taking & Productivity Tools (eg, Notion, Trello)
Certification
- IT Support/ Digital Witch Support Community, 2025
- Introduction to Digital Business Skills/ Hp Life, 2025
- AI For Beginners/ Hp Life, 2025
Timeline
Personal Assistant
XTRALARGE FARMS
09.2025 - 01.2026
Customer Service Assistant
Nigeria Breweries
10.2024 - 08.2025
Customer Support Specialist
Raimi Automobile Workshop
01.2023 - 09.2024
Tai Solarin University of Nigeria