Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Abiodun Gloria Kuye

Lagos

Summary

An enthusiastic and highly motivated administrative professional with over 7 years of experience, specializing in fostering positive relationships and a collaborative work environment. Skilled in meticulously handling diverse administrative tasks with precision, ensuring seamless office operations, and enhancing organizational efficiency. Possesses excellent communication and conflict resolution abilities, contributing to a harmonious workplace. Eager to contribute expertise and grow within the human resources field, leveraging a strong work ethic and proactive approach.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Legal Administrative Officer

Sterling Bank Nigeria Ltd
Lagos
12.2021 - Current
  • Ensuring meticulous organizing, updating, and archiving of credit files and title documents, facilitating easy retrieval and reference, and contributing to overall organizational efficiency.
  • Accessibility of legal documents, records, and files, enhancing overall case management and enabling swift retrieval of essential information.
  • Ensuring the proper filing and indexing of legal documentation.
  • Managing office supplies and ordering new stock and supplies as needed.
  • Acting as first point of contact for clients and staff seeking legal advice and directing unresolved issues or complaints to the legal officers.
  • Responsible for receiving and managing mails and legal documents, ensured that they are directed to the appropriate officer or team responsible for handling such documents.
  • Providing admin support regarding the department’s services.
  • Uphold strict confidentiality standards, maintained a professional demeanour, and handled sensitive customer’s information with utmost integrity and discretion.
  • Liaise with external solicitors, Lands Registries to conduct search and verification on title documents

Online Customer Service Representative

Naija Beauty Hair Company
07.2021 - 12.2021
  • Maintain accurate records and a secure filing system for all legal and security documentation to support audit and compliance reviews.
  • Responded to customers via Facebook, Instagram, and WhatsApp.
  • Provided information about company’s products and services.
  • Processed orders and confirmed payments.
  • Resolved complaints or grievances to the appropriate department.
  • Provided feedback on the efficacy of the customer service process.
  • Handled inquiries about deliveries.
  • Reported and managed records of customer interactions and transactions.
  • Acknowledged and resolved customer’s complaints.

HR Assistant/Administrative Officer

Imperial Africa Plc
01.2021 - 05.2021
  • Forwarded all correspondence, such as letters and packages, to staff members.
  • Conferred with accounting department to help make payments, process incoming invoices, and verify receipts.
  • Scheduled meetings and booked conference rooms.
  • Hired maintenance vendors to repair or replace damaged office equipment.
  • Managed office supplies and ordering new supplies as needed.
  • Prepared presentations, created worksheets and scheduled spaces for employee training sessions.
  • Performed customer service functions by answering phone calls daily.
  • Reviewed applications for job vacancies.
  • Organised documentation for recruitment and onboarding procedures.
  • Supported managers with ad-hoc administration and queries.
  • Managed and maintained secure filing systems providing accuracy, compliance and confidentiality.
  • Handled confidential information with discretion, respecting privacy and maintaining professional integrity.
  • Reviewed employee time sheets for accuracy and maintained accurate records in company system.
  • Received, sorted and distributed incoming mail and facilitated outgoing mail to support clerical duties for department.
  • Assisted in recruitment processes, from advertising vacancies to scheduling interviews and communicating with candidates.

Secretary

Adekunle Randle & Co, Solicitors & Advocates
Ikeja
04.2018 - 01.2021
  • Maintained effective records and administration.
  • Accepted and screened telephone calls. Resolve routine and non-routine administrative problems.
  • Maintained diaries, and arranged appointments.
  • Drafted, reviewed, and distributed professional correspondence, including emails, letters, and memos to support business communication.
  • Coordinated and booked meetings, conferences and client appointments for managers.
  • Administered petty cash, processing reimbursements and managing expenses to adhere to budgetary guidelines.
  • Organised travel arrangements on behalf of colleagues, including booking hotels, transport and restaurants.
  • Provided positive first impressions by maintaining immaculately reception areas and warmly greeting clients.
  • Provided direct support for the executives, such as correspondence, scheduling, ordering, and clerical duties.
  • Handled incoming and outgoing correspondence, including emails, phone calls, and letters.
  • Took accurate and detailed notes at meetings covering agenda items, action points and proposals.

Administrative Assistant

Unity Junior College
01.2016 - 01.2018
  • Maintained documentation to support school accreditation, licensure, and quality assurance.
  • Assisted with comprehensive outcomes management system procedure and reports by entering, organizing and maintaining data.
  • Provided direct support for the director of School Operations, such as correspondence, scheduling, ordering and clerical duties.
  • Served on a team that created short and long-term schools’ objectives in accordance with the principal’s goals (student’s attendance, home visits, term examination).

Education

BSc. - Public Administration

Obafemi Awolowo University
Osun State
09-2014

Skills

  • Proficient in the use of Microsoft Office tools (Outlook, Excel, PowerPoint, Teams, SharePoint), Google Suite, and other computer software applications
  • Organisational and interpersonal skills
  • Records Management and Information Accuracy
  • Executive support
  • Operations Management
  • Team collaboration
  • Administrative Support & Coordination
  • Document Management & Compliance
  • Strong verbal and written communication skills
  • Records Management & Information Accuracy
  • Accuracy

Certification

  • National Youth Service Corps NYSC 2015
  • Advanced Excel | Lead Leap Consulting Ltd,2018
  • Chartered Institute of Personnel Management ACIPM HRPL 2024
  • ALX Virtual Assistant 2024

Timeline

Legal Administrative Officer

Sterling Bank Nigeria Ltd
12.2021 - Current

Online Customer Service Representative

Naija Beauty Hair Company
07.2021 - 12.2021

HR Assistant/Administrative Officer

Imperial Africa Plc
01.2021 - 05.2021

Secretary

Adekunle Randle & Co, Solicitors & Advocates
04.2018 - 01.2021

Administrative Assistant

Unity Junior College
01.2016 - 01.2018

BSc. - Public Administration

Obafemi Awolowo University

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Abiodun Gloria Kuye