Abiodun Awosusi

• Develop, implement, and manage the Pavilion Technology Service strategy/ policy/ procedures.
• Ensure all Pavilion Technology technical client has a Service Level Agreement (SLA) in place and corresponding maintenance plan
• Project management process to manage application system development/maintenance of projects
• Ensure technical service management and change control processes
• Conduct tests on new components, assemblies, and systems, based on written or oral procedures and instructions
• Continually seek opportunities to increase customer satisfaction and deepen customer relationships.
• Monitor work procedures, work schedules, and expedites workflow
• Monitor service calls to observe employee's demeanour, technical accuracy, and conformity to company policies
• Manage outsource partners
• Manage development activities
• Manage the budget/expenses for the Technical Service Unit Division
• Perform Technical Service Administrative functions
• Staff management and development Worked flexible hours across night, weekend and holiday shifts.
• Monitored company inventory to keep stock levels and databases updated.
• Carried out day-to-day duties accurately and efficiently.
• Developed team communications and information for meetings.
• Drove operational improvements which resulted in savings and improved profit margins.
• Participated in team-building activities to enhance working relationships.
• Worked with customers to understand needs and provide excellent service.
• Managed team of employees, overseeing hiring, training and professional growth of employees.
• Used critical thinking to break down problems, evaluate solutions and make decisions.

• Improved success of technical team in handling support requirements by enhancing workflows and optimizing SOPs.
• Established troubleshooting strategies to help team members deal swiftly with common problems.
• Oversaw work of technical team and tracked progress against assignment objectives.

· Carrying out Technical Survey/Risk Assessment Reports.

· Team lead to all Network activation, IP Addressing and remote access management

· Supervising and monitoring the entire Alarm Clients.

· Supervising all CCTV Surveillance and Access Control Systems Installations.

· In charge of Data Recovery and Backup Solutions

· Provision of effective technical support solutions to Clients.

· Systems Hardware/Software installation, configuration and support.

· Advising management appropriately on the choice of IT resources to invest.

• Designing and implementing networks for Local and Wide Area Networks.
• Team-lead to all Network activation, IP Addressing and remote access management
• Supervising and monitoring the entire IT Network operations.
• Configuration of Firewall, Router, Email Server, and switches
• In charge of Data Recovery and Backup Solutions
• Provision of effective technical support solutions to Clients.
• Systems Hardware/Software installation, configuration, and support.
• Advising management appropriately on the choice of IT resources to invest.
• Training and career development for IT personnel

• Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.
• Guided organizational technology strategy and roadmaps.
• Oversaw IT department operations and training.
• Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.
• Team-lead to all Ctrack(Fleet Mgt Solution) Project in West Africa
• Installation and Administration of CtrackMaxx, CtrackOnline and other Software
• Team-lead to all Surveillance System Solution - Project in West Africa
• Supervising and Monitoring of the Installation processes of Ctrack products (Vehicular and Human Tracking)
• Supervising and Monitoring Productivity Software and the entire IT Network operations.
• Configuration of Firewall, Router and switches
• Provision of effective technical support solutions to Clients.

• Supervising and Monitoring of the Installation processes of Ctrack products
• Installation and Administration of Ctrack5 and Ctrack Masterbase, Secure Web Client and other Software
• Supervising and monitoring the entire IT Network operations.
• Configuration of Cisco Firewall, Router and switches
• Administration and configuration of Window 2003 Server
• Provision of effective technical support solutions to Clients.
• Systems Hardware/Software installation, configuration and support.
• Advising management appropriately on the choice of IT resources to invest.
• Training of Technician on Product and Technical Knowledge of Ctrack products

• Liaised with company executives and project managers to acquire resources to move projects forward.
• Communicated with industrial equipment installers to deliver technical support throughout project execution.
• Maintained records for each project and engineering discipline.
• Analyzed system development efforts using potential ROI and associated liability figures.
• Monitored installation of materials and equipment for compliance with drawings and specifications.
• Planned and managed engineering projects and continuous improvement programs to reduce labor and costs.
• Designing and implementing networks for Local and Wide Area Networks.
• IP Addressing and remote access management
• Install, configure, troubleshoot, and maintain network equipment
• Systems Hardware installation, configuration and support.

Software installation, upgrade and support

• Proposed technical feasibility solutions for new system designs and suggested options for performance improvement of technical components.
• Streamlined troubleshooting processes to improve system support and enhance communication between support team and end-users.
• Assisted employees with resolving network problems at remote locations.
• Supported system users, educating employees on troubleshooting and problem-solving protocols.
• Designing, reviewing, developing and implementing IT network model and design for Local and Wide Area Networks.
• Network activation, IP Addressing and remote access management
• Install, configure, troubleshoot, and maintain network equipment
• Provide information about basic portal services and network security.
• Systems Hardware installation, configuration, and support.
• Software installation, upgrade and support.
• Assist the maintenance officer in electrical services design and implementation

• Provided network support services for devices such as hubs, bridges, routers and other hardware.
• Initiated and managed network test facilities to verify network hardness and resilience.
• Troubleshot complex multi-vendor network service provider issues.
• Detected intrusion attempts and promptly responded to DDoS attacks.
• Responsible for Systems hardware installation, configuration and support.

· Responsible for designing and implementing LAN for corporate and individual clients.

· Responsible for integrating LAN to connectivity points by assigning IP addresses

· Responsible for network troubleshooting and support

Ensuring execution of client’s jobs, following job schedule