Summary
Overview
Work History
Education
Skills
Timeline
Generic
Abiodun Adeyanju

Abiodun Adeyanju

Lagos

Summary

A dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. One strong quality is the offering of professional and polished communication skills with excellent organizational skills and talent for overcoming customer objections. Self-motivated and results-driven Customer Service Executive, offering proven history of achievement during over 10 years career.

Also a talented leader with analytical problem-solving and strategic planning expertise. Solid background of consistently addressing customer issues, delivering industry-leading service and implementing scalable approaches. Not to forget another ability of being a detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude and willingness to take on added responsibilities to meet team goals.

Overview

16
16
years of professional experience

Work History

Customer Service Executive

Access Bank Plc
08.2018 - Current
  • Described product and service details to customers to provide information on benefits and advantages.
  • Provided company information and policies to customers upon inquiry and answered questions via phone, email or online chat.
  • Resolved customer billing errors by researching issues in system, asking open-ended questions and determining root causes of problems.
  • Developed working relationships with internal and external customers while assisting with account management duties.
  • Explained online self-help options to customers to promote additional and after-hours support choices.
  • Solicited customer engagement in loyalty programs to enhance company revenue generation.
  • Delivered exceptional training and hands-on motivation to team members to enhance service delivery approaches and boost customer satisfaction.
  • Manage over 50 customer complains per day.

Teller Service Representative

Access Bank Plc
12.2009 - 08.2015
  • Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
  • Educate customers on use of banking website and mobile apps.
  • Processed customer transactions promptly, minimizing time waiting.
  • Identified sales opportunities and referred customers to branch partners in financial services.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Maintained friendly and professional customer interactions.
  • Counted, verified and handled bank deposits and armored car transactions.
  • Executed wire transfers, stop payments and account transfers.
  • Handled various accounting transactions with 100 percent accuracy.
  • Established rapport with new clients to increase satisfaction and loyalty.
  • Conducted regular proof work and followed up on chargebacks and deposit corrections.
  • Calculated fees due, interest and change for customer transactions.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

Banking Assistant

Guaranty Trust Bank Plc
09.2007 - 02.2008
  • Maintained confidentiality of private banking information with discretion, diplomacy and professionalism.
  • Managed customer service inquiries, pinpoint and implement proper path to resolution.
  • Conduct regular proof work and followed up on chargebacks and deposit corrections.
  • Advised customers of products and services and assisted bankers in delivering superior customer service.
  • Gathered due diligence information for loan document preparation, ordered title work appraisals and secured collateral data from lender.
  • Write and distribute customer correspondence.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Process over 200 customer cheque request per say

Education

Certification - Diploma in Project Management

Alison
Online
09.2022

Certification - Effective Customer Service Skills

Alison
Online
08.2022

Certification - Sales Techniques - Competitive Sales Strategies

Alison
Online
08.2022

Certification - Diploma in Customer Service

Alison
Online
08.2022

Certification - Diploma in Administrative Procedures And Support

Alison
Online
08.2022

Higher National Diploma - Urban And Regional Planning

Federal Polytechnic, Ilaro
Ogun, Nigeria
07.2007

Ordinary National Diploma - Urban And Regional Planning

Federal Polytechnic, Ilaro
Ogun, Nigeria
12.2003

Senior Secondary School Certificate - WAEC

Cherubim And Seraphim College
Lagos, Nigeria
2001

Skills

  • Report Creation
  • Business Development Understanding
  • Team Collaboration
  • Active Listening
  • Microsoft Excel
  • Microsoft Word
  • Microsoft PowerPoint
  • Project Management Abilities
  • Customer Engagement
  • Problem-Solving Ability
  • Conflict Mediation Abilities
  • Critical Thinking

Timeline

Customer Service Executive

Access Bank Plc
08.2018 - Current

Teller Service Representative

Access Bank Plc
12.2009 - 08.2015

Banking Assistant

Guaranty Trust Bank Plc
09.2007 - 02.2008

Certification - Diploma in Project Management

Alison

Certification - Effective Customer Service Skills

Alison

Certification - Sales Techniques - Competitive Sales Strategies

Alison

Certification - Diploma in Customer Service

Alison

Certification - Diploma in Administrative Procedures And Support

Alison

Higher National Diploma - Urban And Regional Planning

Federal Polytechnic, Ilaro

Ordinary National Diploma - Urban And Regional Planning

Federal Polytechnic, Ilaro

Senior Secondary School Certificate - WAEC

Cherubim And Seraphim College
Abiodun Adeyanju