Abimbola Tayo-Kehinde
Management (HR, Admin, Customer Service)
Lagos,LA
Summary
An emotionally intelligent and Service-focused professional, with an excellent communication skill, who is ever passionate about rendering quality human service in a challenging and merit driven environment, with opportunities for professional development and advancement. bringing unparalleled skills in customer relations, task prioritization and time management. Motivated to directly and efficiently address customer concerns head-on, developing proactive solutions and implement corrections with efficiency. .
Overview
1
1
Certification
11
11
years of post-secondary education
5
5
years of professional experience
Work History
Customer Service Manager
Mykah Studios
Gbagada, Lagos
06.2021 - Current
- Replying to emails, telephone or face to face enquiries.
- Sending emails to all customers who patronize our BeatStars page.
- Contributing to the team effort by accomplishing related results as needed.
- Attending to customers needs (Serving as the Personal Assistant to Producer Mykah).
- Handling social media responses and negotiations.
- Engage customers and handle all internal and external correspondence.
- Enlighten customers on products and services and its advantages.
- Created plans and communicated deadlines to ensure projects were completed on time.
- Increased customer satisfaction by resolving service issues.
- Resolved problems, improved operations and provided exceptional service.
- Used coordination and planning skills to achieve results according to schedule.
- Exceeded goals through effective task prioritization and great work ethic.
- Led projects and analyzed data to identify opportunities for improvement.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Saved cost by implementing cost-saving initiatives that addressed long-standing problems.
- Promoted company brand and unique offerings through personalized customer service.
- Helped large volume of customers every day by approaching conversations with positive attitude and focus on customer satisfaction.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Managed customer relations on ongoing basis to maximize customer retention.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Applied highly effective selling skills while properly engaging and presenting solutions to customers.
- Assisted with conflict resolution during partnership negotiations and acquisitions.
- Made customers aware of current and new programs and services.
- Maintained statistical database of customers using [Software] for types of customer complaints, resolutions offered by organization, and satisfaction rating by customer.
- Created activities and engagements to enhance customer experience, knowledge and patronage.
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Initiated investigations into complex or sensitive complaints, identifying solutions swiftly and to customer satisfaction.
- Assisted call-in customers with questions and orders.
Administrative Manager
Technology Advantage Network Ltd
Palmgrove , Lagos
02.2018 - 06.2020
- Developed and implemented standards for staff to provide consistent service to customers.
- Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
- Established and developed highly efficient and dependable administrative team by delivering ongoing coaching and motivation and fostering career advancement.
- Kept operations in compliance with regulations by developing and directing effective internal systems.
- Recruited, hired, trained and supervised staff and implemented mentoring program that offered positive employee engagement.
- Assigned tasks and directed team of 8 staff.
- Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
- Trained employees in company and regulatory compliance requirements to promote conformance.
- Aggregated and analyzed data related to administrative costs to prepare budgets for corporate-level management.
- Communicated corporate objectives across all divisions through regular correspondence and scheduled status updates.
- Directed training and retraining of employees to boost performance and enhance business results.
- Maintained financial accuracy when handling over ₦50,000 in revenue each week.
- Defined clear targets and objectives and communicated to other team members.
Human Resource Officer
Technology Advantage Network Ltd
Palmgrove , Lagos
02.2018 - 07.2020
- Recruitment & Selection: Managing the recruitment process from manpower planning to sourcing for, interviewing candidates and selecting appropriate candidates in line with the organizational goals.
- Orientation and On-boarding: Welcoming new employees to the organization by conducting orientation sessions and providing information about company culture and policies.
- Compensation and Benefits: Coordinating payroll administration and managing the remission of statutory payments to relevant authorities; developing budgets for and processing employee benefits in compliance to statutory regulation.
- Records Management: Maintaining and updating about 25 employee/vendor files as well as other official records.
- Performance Management & Learning and Development: Conducting performance appraisals, identifying learning and developmental needs and organizing training to improve staff, ensuring productivity in delivering their tasks and duties.
- Budgeting: Preparing periodic budgets for the Human Resource/Administrative department which includes expenses for employee welfare, health and safety, learning & development, recruitment and other expenditure necessary with attention to budgetary constraints.
- Welfare, Health & Safety: Ensuring the availability of clean water, clean environment and liaising with HMO and other service providers to ensure efficient and effective delivery of service in line with SLA.
- Communication: Coordinating and disseminating information via emails to staff ensuring they are well informed.
- Staff Engagement: Initiating and coordinating HR events such as staff meetings, trainings, induction, etc.
- And ensuring full attendance.
- Vendor Management: Establishing and maintaining relationships with vendors resulting in quick response.
- Administrative Duties Replying to emails, telephone or face to face enquiries for administrative tasks and duties.
- Ensuring PHCN bills, Cable subscriptions are paid as at when due.
- Scheduling, organizing meeting rooms and taking minutes of meeting.
- Reconciling about ₦200,000 petty cash used for the month to the accounts department.
- Monitoring inventory by checking stock level, anticipating needed supplies, placing orders and verifying receipt of ordered supply.
- Contributing to the team effort by accomplishing related results as needed.
- Attending to employees and Managing Director’s needs (Serving as the Personal Assistant to the Managing Director).
- Developed succession plans and promotion paths for all staff.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
Intern
Digital Interactive Media
Ogba, Lagos
05.2011 - 08.2011
- Arrangement of media programs.
- Searched for materials and prepared quality content for different TV and radio programs which kept the audience engaged.
- Organized Vox Pops, and hosted interview sessions of Vox Pop on matters arising.
- Voice over artist.
- Delivered clerical support by handling range of routine and special requirements.
- Put together and distributed press kits and other materials.
Secretary
Krabond Insurance Company
Egbeda , Lagos
09.2009 - 11.2009
- Arranged the office files for easy access and retrieval.
- Engaged customers and handed all internal and external correspondence.
- Enlightened customers on the need for insurance and got about 8 of them to participate.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
Education
Master of Arts - Literature in English
University of Lagos
Lagos 01.2020 - Current
Bachelor of Arts - Literature in English
Obafemi Awolowo University
Ile-Ife 03.2012 - 08.2017
Diploma - Dramatic Art
Obafemi Awolowo University
Ile-Ife 01.2013 - 01.2017
Skills
Organization
Administrative support
Training development aptitude
Good listening skills
Staff education and training
Creative problem solving
Additional Information
- INTERESTS: Travelling, Writing, Reading, Dramatic Performances, Meeting People.
Certification
Proficiency In Management, Nigerian Institute Of Management
Timeline
Customer Service Manager
Mykah Studios
06.2021 - Current
Master of Arts - Literature in English
University of Lagos
01.2020 - Current
Proficiency In Management, Nigerian Institute Of Management
03-2019
Administrative Manager
Technology Advantage Network Ltd
02.2018 - 06.2020
Human Resource Officer
Technology Advantage Network Ltd
02.2018 - 07.2020
Diploma - Dramatic Art
Obafemi Awolowo University
01.2013 - 01.2017
Bachelor of Arts - Literature in English
Obafemi Awolowo University
03.2012 - 08.2017
Intern
Digital Interactive Media
05.2011 - 08.2011
Secretary
Krabond Insurance Company
09.2009 - 11.2009