ESTHER BOLUWATIFE AJAO
Ibadan
Summary
Dynamic and results-driven professional with a strong background in hospitality, having excelled as a Housekeeping Supervisor at Academy Properties & Co. Proven expertise in maintaining high cleanliness standards and delivering exceptional customer service. Skilled in complex problem-solving and effective teamwork, ensuring guest satisfaction and operational efficiency.
Overview
5
5
years of professional experience
Work History
Housekeeper
Destany Apartment and Lodge
03.2024 - Current
- Maintained cleanliness and organization in guest rooms and common areas.
- Collaborated with team members to ensure efficient workload management.
- Provided excellent customer service by responding promptly to guest requests.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
Housekeeping Supervisor
Academy Properties & Co
05.2021 - 09.2023
- Supervised daily housekeeping operations, ensuring high standards of cleanliness and order.
- Coordinated scheduling for housekeeping team to optimize workflow efficiency.
- Conducted regular inspections to maintain compliance with health and safety regulations.
- Resolved guest complaints professionally, focusing on customer satisfaction and service recovery.
- Placed orders for housekeeping supplies and guest toiletries.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
Receptionist
Prince Way Hotel
01.2023 - 08.2023
- Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
- Provided administrative support by preparing documents, reports, and correspondence for team members.
- Greeted clients warmly, fostering a welcoming environment that enhanced overall customer experience.
- Confirmed appointments, communicated with clients, and updated client records.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Education
Certificate - International Office Management
LA Plage Meta Verse Institute
Abuja 10.2024
Certificate - International Work Ethic
LA Plage Meta Verse Institute
Abuja10.2024
Skills
- Teamwork
- Housekeeping
- Customer service
- Bathroom cleaning
- Cleaning techniques
- Residential cleaning
- Hospitality background
- Customer service-focused
- Excellent oral and written communication
- Customer-oriented
- Physically strong
- Interior and exterior cleaning
- Complex Problem-solving
Languages
English
Advanced (C1)
Timeline
Housekeeper
Destany Apartment and Lodge
03.2024 - Current
Receptionist
Prince Way Hotel
01.2023 - 08.2023
Housekeeping Supervisor
Academy Properties & Co
05.2021 - 09.2023
Certificate - International Office Management
LA Plage Meta Verse Institute
Certificate - International Work Ethic
LA Plage Meta Verse Institute