Abimbola Sadiq

Working with a forex broker and providing support to VIP clients has helped me gain insight into the world of finance. I also work as an AI Model trainer, helping to train the company's support chatbot with my keen attention to detail and critical thinking skills.

Responsibilities:

• Providing white-glove service to VIP clients through skilled collaboration with relevant departments and fostering customer retention.
• Reviewed and resolved patterned chatbot errors reported by chat operators to enhance chatbot performance.
• Meticulously maintaining and updating company's knowledge base for AI training.

Working in this role helped me hone my sales and persuasion skills. I was responsible for converting incoming leads to sales by providing fast, consistent, and personalized support.

Responsibilities:

• Facilitated the conversion of leads to sales to drive revenue growth.
• Helping clients during onboarding and post onboarding to increase customer retention.
• Maintaining up-to-date knowledge on company's offers and services to provide personalized service to clients.
• Liaising with the technical team and broker managers to ensure smooth daily operations.

This role involved warmly welcoming guests and making a good first impression. Additionally, the job required handling and resolving client complaints independently, as well as attending to clients through various customer service channels, including mail, telephone, and chat.

Responsibilities:

• Scheduled appointments and managed company's calendar to ensure efficient operations.
• Developed and maintained positive relationships with clients, vendors, and other stakeholders, contributing to the overall success of the organization.
• · Managed incoming and outgoing mail, packages, and deliveries.