ABIMBOLA BICKERSTETH

Swift & Allied Partners is a credit and investment bank offering premium credit and wealth management services to high-net-worth individuals in Nigeria

• Monitoring all Risk asset and corporate liquidity activities relevant to the business and financial activities of the organization
• Identified and resolved operational issues impacting productivity, performance or profitability.
• Ensuring liquidity by mobilizing funds for the company, appropriately disbursing same via well designed loan products and sales channels
• Monitoring and executing action plans in achieving overall funds and sales target allocated, as well as overseeing the department and members of the credit/investment team to achieve set objectives.
• Developed key operational initiatives to drive and maintain substantial business growth.
• Served as official representative of organisation to public groups or government agencies.
• Partnered with management team to optimise operations and reduce costs.
• Established strong rapport with stakeholders to enhance business credibility.

Swift & Allied Partners is a credit and investment bank offering premium credit and wealth management services to high-net-worth individuals in Nigeria

• Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
• Prepared and presented reports, strategies and recommendations for consideration by senior management.
• Supported business development activities and onboarded new clients to grow revenues.
• Identified and drove improvements to optimise return on investment without adding risk or disruption to processes.
• Created and implemented best practice policies and processes to aid operational performance.
• Single-evenhandedly mobilized deposit of 2 Billion both corporate and Individual clients within one year
• On boarded high-value business partners and maintained strategic business relationships with Ultra High net worth Individuals and corporate entities
• Led and mentored a team of sales professionals in achieving business results
• Planned and executed new business opportunities for revenue growth in the deposit mobilization team

• Renmoney is a financial institution passionate about leveraging technology to make financial inclusion count
• Mobilized deposits of 3 billion naira comprising of both individual and institutional funds
• Onboarding high-value business partners to grow the team portfolio to 12billion naira while maintaining profit month on month
• Monitored developments in financial markets, competitors' pricing and product offerings and advised management on effective and efficient alternatives to improve the company's competitiveness
• Ensured client satisfaction with timely service delivery to customers and consistency in service quality
• Generated new leads through online research and cold calling.
• Identified and developed new business opportunities, expanding existing client bases.
• Developed pipeline of prospective clients.
• Managed long-term customer relationships to increase revenue.
• Identified at-risk clients, taking necessary action to maximise retention.
• Conducted in-depth client visits and periodic business reviews.
• Exceeded sales targets by delivering high call volumes and tailored product recommendations.
• Formulated customer satisfaction surveys to gather feedback for improvement.

• Travelfix.com is one of Africa's leading Travel company offering a widerange of travel products including cheap flights, luxury travel, visa products, tour and vacation packages
• Led the sales team to close major high value accounts, driving up revenue growth for the business
• Demonstrated product knowledge and effective customer management skills in resolution of inquiries relating to customer order status and requests
• Provided recommendations to management on strategies for improving speed of service delivery while ensuring business objectives such as risks management and profitability are being achieved
• Managed and maintained the Customer Service Centre to ensure smooth resolution of all issues
• Collected and logged client experience feedback, identifying areas for improvement to grow company performance.
• Resolved client complaints effectively and efficiently, escalating to Management where necessary for continued positive outcomes.
• Improve Sales performance in Sales team by 100% by monitoring and evaluating current standards.

• Successfully closed the first major deal with an NAOC in Rivers State
• Contributed significantly to lead generation and management of customer portfolio which improved the company's customer base
• Led the marketing team and ensured the accurate collections of all financial receivables from clients and handled all negotiations with the client
• Designated Liaison officer in charge of all company related communication to external parties
• Ensured proper and orderly record keeping and management of company documents, communications, property records, reports and files.
• Kept records of all contact with clients using CRM system.
• Built customer loyalty by actioning feedback for enhanced service provisions.
• Studied local market, identified potential opportunities and informed sales team to follow up.
• Met Service Level Agreements through strategic planning and workload management.
• Kept track of current and potential clients needs to recommend new applicable products and services.