Summary
Overview
Work History
Education
Skills
Software
Travelling and Meeting new people
Timeline
AssistantManager

ABIMBOLA BABATUNDE

CUSTOMER SERVICE
Lagos

Summary

As a graduate of Economics, l plan to build on the experience l have in customer service and sales with 6 years to provide excellent services to customers in a dynamic environment, solid communication skills,good internal personal skills and fast in resolving customer complaint complaints with excellent problem solving skills

l have always willing to strive for excellence and precision at all times in all position and circumstances,also want to contribute immensely to the development of the set goals and objectives of the organization to attain professional distinction.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

5
5
years of professional experience
8
8
years of post-secondary education

Work History

Customer Service Representative

OPAY COMPANY
4 2023 - 4 2024
  • Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
  • Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
  • Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
  • Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Maintained up-to-date knowledge of product and service changes.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Telesales Representative

NEWEDGE FINANCE COMPANY
08.2021 - 01.2023
  • Recorded contact information of customers and potential customers in internal database.
  • Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
  • Supported new team members in adapting to company processes quickly, serving as a mentor for best practices in telesales operations.
  • Conducted database research to identify potential leads and determine contact information.
  • Attained $[Amount] in sales targets on monthly basis.
  • Reduced call handling time by quickly resolving customer issues and addressing concerns professionally.
  • Improved product knowledge, attending regular training sessions and staying updated on industry trends.

Customer Support Executive

XGO FINANCE COMPANY
07.2019 - 07.2021
  • Provided excellent customer service by efficiently resolving issues and responding to inquiries.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Created and maintained detailed database to develop promotional sales.
  • Cross-trained and backed up other customer service managers.
  • Developed and updated databases to handle customer data.

Recovery Associate

OPAY COMPANY
09.2017 - 08.2019
  • Facilitated communication between clients and other service providers.
  • Placed overstock in risers and stockrooms and returned loose hangers to rolling racks.
  • Processed payments and provided receipts to establish proof of transaction.
  • Built productive relationships with customers to establish trust, rapport and increase satisfaction.

Education

MBA - Masters in Business Administration

Federal University of Lagos
Lagos State
04.2001 -

Bachelor of Science - Economics

Federal University of Ibadan
Oyo State,Ibadan
03.2012 - 02.2020

Skills

    Appointment Scheduling

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Software

Sobot and Rcc

Travelling and Meeting new people

well, l like to travel for vacation especially, Travel is a good hobby for meeting and making new friends, but you do have a friendly, positive attitude which include joining a community sports team, taking a dance or fitness class, participating in group volunteer work, attending meetups or social events, or joining clubs or organizations related to your local community or a cause that interests you. These types of activities can provide opportunities to meet new people and socialize in a relaxed and enjoyable setting.

Timeline

Telesales Representative

NEWEDGE FINANCE COMPANY
08.2021 - 01.2023

Customer Support Executive

XGO FINANCE COMPANY
07.2019 - 07.2021

Recovery Associate

OPAY COMPANY
09.2017 - 08.2019

Bachelor of Science - Economics

Federal University of Ibadan
03.2012 - 02.2020

MBA - Masters in Business Administration

Federal University of Lagos
04.2001 -

Customer Service Representative

OPAY COMPANY
4 2023 - 4 2024
ABIMBOLA BABATUNDE CUSTOMER SERVICE