Meeting people, reading and exploring
Abigeal Afolayan
Hotelier
Ilorin,Kwara
Summary
Dynamic professional with a proven track record at Bovina View Hotel, enhancing client satisfaction and loyalty through exceptional problem-solving and communication skills. Excelled in implementing streamlined processes, significantly improving productivity and revenue. Skilled in office administration and fostering teamwork, adept at multitasking and maintaining meticulous records. Achieved notable success in upselling hotel services, contributing to company growth.
Overview
15
15
years of professional experience
1
1
Language
Work History
Group Rooms Coordinator
Bovina View Hotel
01.2023 - Current
- Handled billing inquiries and resolved disputes efficiently, resulting in increased client satisfaction and loyalty.
- Implemented new systems and processes to streamline tasks related to managing group reservations, improving overall productivity within the department.
- Increased revenue by upselling additional hotel services and amenities to group clients during the reservation process.
- Communicated both verbally and in writing to provide clear direction to staff.
- Maintained accurate records of group bookings, facilitating effective communication among hotel departments and ensuring smooth operations during events.
Administrative Manager
Bovina View Hotel
04.2019 - Current
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Updated reports, managed accounts, and generated reports for company database.
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
- Improved office efficiency by implementing streamlined administrative processes and procedures.
- Maintained accurate record-keeping systems to ensure easy access to critical information for decision-making purposes.
- Managed sensitive information discreetly, ensuring proper storage and disposal practices were followed at all times to maintain confidentiality compliance standards.
- Interviewed, recruited and onboarded new staff for high-performing administration teams.
- Oversaw the recruitment process, hiring top talent that contributed significantly to company growth and success.
- Provided exceptional administrative support for executive-level staff, ensuring that their needs were met promptly and accurately in order to facilitate smooth daily operations.
- Nurtured a positive work environment by addressing employee concerns promptly and fairly, fostering open communication channels between staff members at all levels of the organization.
- Trained employees in company and regulatory compliance requirements to promote conformance.
- Reviewed workflow processes regularly using key performance metrics to identify areas of improvement, implementing necessary changes to achieve optimal results.
Rooms Division Manager
Bovina View Hotel
05.2012 - 01.2013
- Inspected rooms for damages and sufficient housekeeping practices.
- Reviewed housekeeping supply charts and inventories.
- Provided exceptional guest experiences by addressing complaints promptly and offering personalized solutions to meet their needs.
- Coordinated with maintenance team to ensure timely repairs and preventive maintenance schedules in all guestrooms and public areas.
- Enhanced communication between departments by holding regular cross-functional meetings to discuss operational challenges and improvements.
- Evaluated employee performance regularly, providing constructive feedback and recognizing top performers through appropriate rewards and incentives.
Receptionist
Princess Luxury Hotel
05.2010 - 04.2012
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
Education
Professional - Product Management
Udemy
Online Courses Higher National Diploma - Computer Science
Kwara State Polytechnic
Ilorin, Kwara State Nigeria 08.2019
Ordinary National Diploma - Computer And Information Sciences
Kwara State Polytechnic
Ilorin, Kwara State 08.2009
Skills
Multi-line phone systems
Special reservations
Office administration
Property management systems knowledge
Telephone reservations
Friendly service mentality
Hotel accomodations
Problem-Solving
Excellent Communication
Decision-Making
Teamwork and Collaboration
Active Listening
Teambuilding
Multitasking Abilities
Good Telephone Etiquette
Data Entry
Interpersonal Communication
Interests
Timeline
Group Rooms Coordinator
Bovina View Hotel
01.2023 - Current
Administrative Manager
Bovina View Hotel
04.2019 - Current
Rooms Division Manager
Bovina View Hotel
05.2012 - 01.2013
Receptionist
Princess Luxury Hotel
05.2010 - 04.2012
Professional - Product Management
Udemy
Higher National Diploma - Computer Science
Kwara State Polytechnic
Ordinary National Diploma - Computer And Information Sciences
Kwara State Polytechnic