Abigail Oviawe

Source for outlets for the sale of Terroir Africa Italian & French wines

Maintain existing customer base

• Improved customer retention rates by implementing personalized follow-up procedures and feedback loops.
• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Upheld company policies and implemented standards fairly.
• Cultivated a positive work environment that motivated staff members to exceed individual and team goals regularly.
• Enhanced customer satisfaction by delivering personalized service and addressing concerns in a timely manner.
• Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
• Managed accounts to retain existing relationships and grow share of business.
• Demonstrated products to show potential customers benefits and advantages and encourage purchases.

1. Calendar Management:

· Coordinate and manage the executive's calendar, scheduling appointments, meetings, and travel arrangements.

· Ensure the executive is well-prepared and informed about upcoming commitments.

2. Communication Handling:

· Manage emails, calls, and other communications on behalf of the executive.

· Draft and respond to emails, letters, and correspondence.

3. Travel Coordination:

· Arrange and coordinate travel plans, including flights, accommodations, and itineraries.

· Provide necessary documents and information for travel.

4. Meeting Coordination:

· Assist in organizing and coordinating meetings, including preparing meeting materials.

· Record and distribute meeting minutes when necessary.

5. Administrative Operations:

· Prepare reports, presentations, and other organizational documentation.

· Oversee general administrative tasks including requisitions, filing, data management, and record-keeping.

· Monitor office supplies and resources, ensuring availability and cost efficiency.

6. Utility Management:

· Monitor and manage the Group CEO's home and office utilities.

· Ensure timely payment of utility bills to prevent service disruptions.

· Liaise with service providers for maintenance, repairs, and upgrades when necessary.

· Track usage trends and recommend cost-saving measures to optimize utility expenses.

7. Leadership Oversight:

· Provide guidance and supervision to administrative staff, ensuring high performance and adherence to policies.

· Streamline administrative processes and implement best practices to improve efficiency and effectiveness.

8. Business Registrations and Documentation:

· Oversee and manage all company business registrations, licenses, permits, and statutory documentation to ensure full compliance with legal and regulatory requirements.

· Maintain up-to-date records and timely renewals.

• Coordinated and optimized daily schedules and appointments for Honourable Commissioner to facilitate effective time management.
• Orchestrated meeting and event logistics to enhance collaboration and information exchange among stakeholders.
• Developed and delivered detailed reports and presentations aimed at improving decision-making processes for ministry stakeholders.
• Refined administrative processes to support operational effectiveness and improve organizational structure.
• Managed confidential records and documentation processes to uphold compliance with privacy standards.
• Ensured proper categorization and accessibility of personal and professional documents to support operational efficiency.
• Organized and streamlined personal and professional schedules to facilitate efficient appointment coordination for future engagements.
• Enhanced task organization and prioritization to maximize executive productivity.
• Ensured protection of sensitive data through strict adherence to confidentiality and discretion protocols.
• Safeguarded confidential information through careful and discreet handling practices.
• Provided comprehensive assistance to executive by organizing appointments and executing necessary errands to enhance productivity.
• Managed front-line communication for incoming visitors and calls, prioritizing prompt responses and effective inquiry routing.
• Orchestrated events and functions to ensure seamless execution and enhance attendee experience.
• Maintained meticulous records of household and maintenance inventory and schedules to ensure operational efficiency.
• Ensured efficient office functionality through effective management of supplies inventory and oversight of maintenance requests.
• Coordinated comprehensive travel logistics, encompassing flights, accommodations, and itineraries, to facilitate efficient business travel.
• Collaborated closely with finance department to enhance efficiency in invoice processing.
• Ensured accuracy and security of confidential databases and records to support organizational integrity.

Optimized office environment to enhance staff productivity and comfort.

Maintained functionality and optimal condition of all office equipment.

• Manage office operations and administrative processes
• Implemented efficient filing protocols for both physical and digital documents to ensure accessibility and compliance.
• Managed correspondence through emails and phone calls to ensure effective communication.
• Coordinated meetings, appointments, and travel arrangements for team members. Organized schedules to maximize efficiency and productivity. Assisted in maintaining clear communication regarding upcoming commitments.
• Oversaw office supplies inventory management and executed orders as needed.
• Assisted in coordinating with vendors and service providers to support facility management operations. Helped maintain effective communication between teams and external partners. Supported logistical arrangements for service delivery and vendor engagement.
• Supported onboarding initiatives by organizing documentation and ensuring comprehensive employee record-keeping.
• Executed processing of invoices, expense reports, and bookkeeping tasks with precision.

Developed comprehensive event budget proposals tailored to client specifications.

Collaborated with team to conceptualize, plan, and execute private social and corporate events.

Delivered comprehensive post-event reports to clients, ensuring thorough analysis and insights.

Managed payment schedules for each and evert event

Maintained an organized database of reliable event vendors to enhance client service offerings.

Facilitated negotiations with event vendors to ensure clients received the best possible deals.

Handle event day coordination of events

• Plan and execute corporate, promotional, and social events (conferences, exhibitions, product launches, networking events, etc.)
• Assisted in organizing event logistics by selecting venues, coordinating catering, arranging décor, managing transportation, and supporting staffing needs.
• Liaise with clients to understand event objectives and requirements
• Developed comprehensive event proposals, timelines, and budgets to ensure successful project execution.
• Negotiate contracts with vendors and suppliers
• Directed on-site event operations to guarantee seamless execution.
• Oversaw event budget management and implemented cost control measures.
• Conduct post-event evaluations and prepare performance reports
• Engaged with vendors, partners, and stakeholders to ensure alignment and support for organizational objectives.

Collaborated with program director to deliver comprehensive administrative and secretarial support.

Managed daily calendar using MS Outlook to schedule meetings and lunches. Assisted in welcoming guests and coordinating other functions. Supported team members in organizing events and appointments.

Assisted in report preparation by typing various documents including letters, faxes, invoices, receipts, memos, agendas, and meeting minutes. Supported communication efforts through accurate documentation and timely correspondence. Provided administrative support to ensure smooth operations during meetings.

Administered manual filing system to ensure organized document management.

Oversaw management of official telephone lines, addressing internal and external calls with precision.

Facilitated travel and accommodation arrangements for the programme director, ensuring timely and efficient logistics.

Managed email accounts by processing all incoming communications, including emails, letters, bills, and faxes.

Oversaw daily operations of project management office, including supply management, bookkeeping, and office maintenance.

Assisted project director with research and inquiries for program initiatives. Supported various tasks as assigned by project director. Collaborated with team members to facilitate project objectives.