Abigail Nononenaan Peters
Chat Support Agent
Port Harcourt
Summary
Professional support specialist with proven track record in delivering high-quality customer interactions and efficient problem resolution. Skilled in active listening, clear communication, and multitasking within fast-paced environments. Strong focus on team collaboration, adaptability, and achieving results. Known for reliability and flexibility in meeting changing needs.
Overview
5
5
years of professional experience
14
14
years of post-secondary education
1
1
Certification
Work History
Customer Service Representative
Audrey Micheals
10.2019 - 09.2023
- Advertised and sold company’s goods to prospective customers
- Incorporating improved techniques in data and record keeping
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Operations and HR Intern
Global Process and Pipeline Services Ltb
02.2022 - 02.2023
- Worked with the operations department for maintenance and servings of heavy duty equipments
- Served as HR intern ensuring all necessary documents are available and employees adhered to company policies
- Worked with HR team to coordinate company events.
- Posted job openings, screened resumes and scheduled interviews to fill positions with qualified candidates.
- Updated and maintained employee records to respond quickly to requests for information.
- Developed strong written and verbal communication skills.
- Created and updated tracking spreadsheets using MS Excel.
- Answered phone and performed clerical duties to assist human resources department.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Supported HR team in achieving hiring goals by screening resumes, conducting phone interviews, and tracking candidate progress.
- Maintained relationships with personnel using strong collaboration and teamwork skills.
- Managed confidential employee files, maintaining accurate records for performance evaluations, salary adjustments, and promotions.
Project Manager
Bigar Couture
09.2018 - 03.2020
- Managed and initiated marketable and development ideas
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Monitored project performance to identify areas of improvement and make adjustments.
- Met project deadlines without sacrificing build quality or workplace safety.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Provided detailed project status updates to stakeholders and executive management.
Education
Bachelor of Engineering - Petroleum Engineering
University of Port-Harcourt
11.2017 - Current
WASCE - SSCE
Nigerian Navy Secondary School
01.2010 - 01.2017
Skills
- Good verbal and communication skills
- Ability to prioritize and multi-task
- Accepting feedback and maintaining constructive criticism well
- Effective time management skills
Leadership qualities
File management
Employee relations
Data entry
Accomplishments
- STEM in You Project, United Nations Academic Impact & Millenium Fellowship, 2021
- Active Membership Certificate, Society of Petroleum Engineers, 2020
Personal Information
- Place of Birth: Rivers
- Gender: Female
- Nationality: Nigeria
- Marital Status: Single
Leadership Experience
- Vice-President, Society of Petroleum Engineers (SPE) Uniport Chapter, 01/01/20, 12/31/22, Learnt and acquired human resource skills. Participated in leadership, communication and entrepreneurship training.
- Director of Women Affairs, Society of Petroleum Engineers (SPE) Uniport Chapter, 01/01/22, 12/31/22
- Member, Society of Petroleum Engineers (SPE), 01/01/20, 12/31/21, Contributed to the execution of the STEM in you project. Volunteered for Energy for ME Outreach, in a bid to sensitize younger generation about the importance of energy in the society.
Personal Development
- Microsoft Office Suit
- Basic Desktop Software developer with Python (GIIT), 2020
Certification
Occupational and Environmental Safety, Security and Health Course( 1,2&3)
Timeline
Occupational and Environmental Safety, Security and Health Course( 1,2&3)
02-2025
Operations and HR Intern
Global Process and Pipeline Services Ltb
02.2022 - 02.2023
Customer Service Representative
Audrey Micheals
10.2019 - 09.2023
Project Manager
Bigar Couture
09.2018 - 03.2020
Bachelor of Engineering - Petroleum Engineering
University of Port-Harcourt
11.2017 - Current
WASCE - SSCE
Nigerian Navy Secondary School
01.2010 - 01.2017
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