Abigail Kalu
Abuja,FCT
Summary
Customer service professional with three years in sales support and administrative coordination. Skilled in responding to inquiries, resolving complaints, and maintaining service records. Strong communicator with organisational and problem-solving capabilities, consistently meeting performance targets. Pursuing an MBA to enhance strategic and leadership skills, dedicated to ensuring high customer satisfaction in both remote and structured environments.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Sales executive
kairos hof consultants ltd
Abuja, FCT
04.2023 - 03.2025
- Served as a primary point of contact for client inquiries via phone, email, and in-person communication.
- Provided timely and professional responses to questions regarding services, documentation, and transactions.
- Resolved customer complaints and escalated complex issues to management when required.
- Maintained accurate records of over 100 client transactions, ensuring proper documentation and filing.
- Conducted follow-ups to ensure client satisfaction and completion of service processes.
- Met monthly sales and service performance targets while maintaining high professionalism.
- Coordinated meetings between clients and management to ensure smooth communication and service delivery.
Administrative assistant
kairos hof consultant limited
Abuja, FCT
05.2022 - 04.2023
- Managed daily client correspondence and ensured prompt responses to inquiries.
- Coordinated communication between internal departments, facilitating timely resolution of client-related issues.
- Maintained confidential records and handled sensitive client information with discretion.
- Prepared professional documents including memos, allocation letters, and official correspondence.
- Tracked payments and monitored pending client requests, ensuring seamless follow-up and support.
- Assisted management with reporting and documentation, streamlining operational coordination.
Education
Master of Business Administration - Specialised in marketing and strategy
miva open university
Abuja, FCTBachelor of Science - Industrial relations and personnel management
Caritas university
Enugu, Enugu State 10.2017 - 10.2021
Skills
- Customer Support & Client Relations
- Complaint Resolution & Escalation Handling
- Remote Communication & Correspondence
- Record Keeping & Documentation Management
- Administrative & Executive Support
- Calendar & Meeting Coordination
- Performance Target Management
- Microsoft Office Suite
- Google Workspace
- Canva
- Data entry
Certification
- Certificate in Human Resource Management – Exford Global Consult (October 2022)
- Certificate in Customer Service & Customer Relationship Management – Exford Global Consult (October 2022)
(Certified by the Nigerian Council for Management Development)
Technical and Remote work readiness
- Stable electricity supply
- Reliable internet connection
- A functional and dependable laptop
- Available to resume immediately
References
References available upon request.
Timeline
Sales executive
kairos hof consultants ltd
04.2023 - 03.2025
Administrative assistant
kairos hof consultant limited
05.2022 - 04.2023
Bachelor of Science - Industrial relations and personnel management
Caritas university
10.2017 - 10.2021
Master of Business Administration - Specialised in marketing and strategy
miva open university