Client relationship management
Abigail Ahiaba
ADMINISTRATOR
Narayi, Kaduna South,Kaduna
Summary
Performance-driven Client Relationship Manager with three years of experience in customer service, sales and business development objectives for Humanitarian and Solution-providing industries/organization .Driving top-quality customer experience and satisfaction through deploying voice of the client (VOC) expertise. Building and retaining long-term relationships by establishing positive, productive, and routine communications.
Overview
7
7
years of professional experience
7
7
years of post-secondary education
2
2
Languages
Work History
Client Relationship Manager/Administrative Assistant
THE AESTHETIC CLINIC
ABUJA, FCT
03.2021 - Current
- Addressed and resolved customer complaints and issues to improve satisfaction.
- Built partnerships with diverse internal teams and sales, finance and operations departments to streamline processes.
- Worked with clients to address and respond to client and partnership management issues.
- Assessed client needs and developed plans to adequately address current and future objectives.
- Recommended new products to clients and maintained solutions-oriented problem-solving for long-term client relationships.
- Fostered customer trust by addressing concerns and needs using targeted problem-solving.
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
Administrative Office Manager
Windsor Lock School
Life Camp, Abuja
06.2019 - 10.2022
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Created digital filing system to reduce paper usage and toner consumption.
- Coordinated with office head to establish and monitor operating budget.
- Communicated corporate objectives across divisions through regular correspondence and scheduled status updates.
- Planned and executed company events such as year-end holiday party, meetings and staff mixers to promote office morale and cohesion.
- Maintained CRM database with customer updates and report generation.
Paralegal Assistant/Administrative Clerk
Defense Industries Corporation Of Nigeria
Kaduna, Kaduna
12.2017 - 11.2018
- Researched, monitored and informed firm of legal and industry developments and trends and articulated effects on practice and clients.
- Collected, drafted and maintained resources to provide comprehensive materials accessible to all firm lawyers.
- Mitigated legal team's workload by reviewing and evaluating legal documents, discovery materials and contracts.
- Established knowledge-sharing culture through focused communications to publicize benefits.
- Assisted counsel in preparing answers, providing documentation and information for discovery request.
- Drafted responses for exceptions on foreclosure procedural errors.
Voluntary Worker
PARTICIPATE INITIATIVE FOR BEHAVIOURAL CHANGE IN DEVELOPMENT
lokoja, Kogi State
08.2015 - 08.2017
- Answered phone to filter calls, assist and redirect appropriate personnel.
- Greeted visitors, answered questions and assisted with individual needs or requests.
- Assisted with event coordination and on-site support.
- Volunteered with groups and organizations to help make measurable differences for program recipients.
- Helped with office tasks, taking messages, scanning documents and answering phone inquiries.
- Arranged travel plans and secured accommodations for staff traveling for business meetings.
- Used strong interpersonal communication skills to convey information to others.
- Assisted with special events or programs.
- Met with other volunteers and program leaders to discuss new service opportunities.
Education
Bachelor of Science - Social Work
E-Learning College
Ado-Ekiti, Ekiti State 08.2013 - 10.2017
Bachelor of Science - Social Work
E-Learning College
Online 02.2022 - 02.2022
Master of Arts - Public Administration
National Open University Nigerian
Abuja, FCT 10.2020 - Current
PISTON AND FUSION
Abuja, FCT 07.2019 - 07.2019
NATIONAL YOUTH SERVICE CORPS
Kaduna, Kaduna State 11.2017 - 12.2018
Skills
MS Office
Clerical Support
Good Telephone Etiquette
Cultural Awareness
Analytical and Critical Thinking
Office Mnagement Soft ware Proficiency
Flexible and Adaptable
Organization and Time Management
Interpersonal Communication
Written Communication
Self-Motivated
Data Entry
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Bachelor of Science - Social Work
E-Learning College
02.2022 - 02.2022
Client Relationship Manager/Administrative Assistant
THE AESTHETIC CLINIC
03.2021 - Current
Master of Arts - Public Administration
National Open University Nigerian
10.2020 - Current
PISTON AND FUSION
07.2019 - 07.2019
Administrative Office Manager
Windsor Lock School
06.2019 - 10.2022
Paralegal Assistant/Administrative Clerk
Defense Industries Corporation Of Nigeria
12.2017 - 11.2018
NATIONAL YOUTH SERVICE CORPS
11.2017 - 12.2018
Voluntary Worker
PARTICIPATE INITIATIVE FOR BEHAVIOURAL CHANGE IN DEVELOPMENT
08.2015 - 08.2017
Bachelor of Science - Social Work
E-Learning College
08.2013 - 10.2017
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