Summary
Overview
Work history
Education
Skills
Languages
Work availability
Timeline
OperationsManager
Abidemi  Ochege

Abidemi Ochege

Retail Manager
Lagos,Eti Osa

Summary

Experienced and customer-focused professional with solid background in sales and customer service. Capable of building strong client relationships and increasing customer satisfaction through tailored communication and problem-solving skills. Committed to driving sales growth by understanding customer needs and delivering exceptional service.

Overview

6
6
years of professional experience
4
4
years of post-secondary education

Work history

Sales and customer service representative

Elesho Fashion Enterprise
lagos, Lekki
2024.06 - Current
  • Maintained a clean, orderly work environment promoting a conducive atmosphere for both staff and customers.
  • Provided top-notch support for increased customer satisfaction.
  • Improved customer satisfaction by effectively handling complaints and inquiries.
  • Performed administrative duties contributing towards smooth store operations.
  • Participated in team meetings sharing best practices for improving service delivery.
  • Processed orders promptly ensuring a positive shopping experience for customers.
  • Managed high volume of inbound calls for quick resolution of customer issues.
  • Collaborated with sales team to maximise product visibility and sales.

Customer sales representative

Sontan_Couture
Lagos, Ikeja
2021.11 - 2022.04
  • Collaborated with the team to meet monthly sales targets.
  • Provided detailed product information for informed buying decisions.
  • Managed daily sales operations to achieve business objectives.
  • Maintained high standards of professionalism whilst interacting with customers.
  • Established strong relationships with customers, enhancing brand loyalty.
  • Maintained excellent client satisfaction by providing in-depth support.
  • Obtained feedback from customers to improve service experience.
  • Implemented customer follow up to uphold service standards.

Education

Higher National Diploma - Public Administration

Federal Polytechnic of Ilaro
Ogun State, Nigeria
2017.06 - 2020.04

Skills

  • Customer service systems
  • Microsoft office suite proficiency
  • Product demonstration expertise
  • Delivering sales pitches
  • Order processing
  • Shipping and receiving
  • Microsoft Office Suite
  • Inventory management
  • Project Management
  • Call centre experience
  • Email management
  • Telephone etiquette

Languages

English
Proficient (C2)

Work availability

Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline

Sales and customer service representative

Elesho Fashion Enterprise
2024.06 - Current

Customer sales representative

Sontan_Couture
2021.11 - 2022.04

Higher National Diploma - Public Administration

Federal Polytechnic of Ilaro
2017.06 - 2020.04
Abidemi OchegeRetail Manager