Abidemi Bolarinwa
Mowe
Summary
Dynamic and results-driven hospitality professional with over seven years of experience in customer experience management and partnership development within the travel and tourism industry. Proven track record of leading teams, enhancing customer satisfaction, and fostering strategic business relationships. Currently heading the hospitality sector at Novacraft ventures, a startup poised for significant growth.
Overview
10
10
years of professional experience
Work History
Customer Experience Junior Manager
214 Global
02.2018
- Managed customer service operations, ensuring a high standard of service
- Trained and mentored junior staff to maintain consistent performance.
Head of Hospitality
Novacraft Ventures
07.2023 - Current
- Leading the hospitality sector of a startup poised for launch
- Overseeing operations to ensure top-tier customer experiences
- Developing strategic plans to drive growth and customer engagement.
Head of Partnership
9ours
04.2021 - 06.2023
- Fostered critical business relationships with tour guides, hotels, resorts, food vendors, restaurants, and experience curators
- Collaborated with the company's management team to enhance customer experiences
- Led partnership initiatives to expand the company's market presence.
Team Lead, Customer Experience
Aerospace Travel Agency
01.2020 - 12.2020
- Directed the customer experience team to improve service delivery
- Implemented strategies to enhance customer satisfaction and retention.
Customer Experience Intern
Omoluabi Tour Guide
02.2017 - 03.2018
- Assisted in the development and implementation of customer service protocols
- Handled customer inquiries and provided solutions to enhance their travel experiences.
Teacher (Graduate On NYSC Scheme)
Boys Model Secondary School
04.2015 - 03.2016
- Taught and mentored students, developing key educational programs.
Education
B.Sc Tourism Management (Second Class Hons) -
Redeemer's University
01.2014
Skills
- Customer Experience Management
- Team Leadership and Development
- Strategic Partnership Development
- Hospitality Management
- Client Relationship Building
- Operational Planning
- Problem-Solving and Conflict Resolution
Languages
English (Fluent)
Timeline
Head of Hospitality
Novacraft Ventures
07.2023 - Current
Head of Partnership
9ours
04.2021 - 06.2023
Team Lead, Customer Experience
Aerospace Travel Agency
01.2020 - 12.2020
Customer Experience Junior Manager
214 Global
02.2018
Customer Experience Intern
Omoluabi Tour Guide
02.2017 - 03.2018
Teacher (Graduate On NYSC Scheme)
Boys Model Secondary School
04.2015 - 03.2016
B.Sc Tourism Management (Second Class Hons) -
Redeemer's University
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