ABIALA RASAQ ADEWALE
Abule Egba
Summary
I'm a business leader with over a decade of experience and a demonstrated history of solid experience in the E commerce & retail industry, skilled in logistics and warehouse operations with the ability to plan and exhibit organizational traits that balance work, team support and operations excellence in a timely and professional manner.
Overview
11
11
years of professional experience
Work History
Cross Country Operations Excellence Manager
MAX
Lagos
11.2023 - Current
- Developed and implemented key performance indicators (KPIs) to track operational performance and identify areas for improvement, which resulted in improved operational efficiency
- Collaborated with the Product and Engineering team on the implementation of new technologies designed to automate and streamline operations.
- Led a cross-functional team of employees in Ghana and Cameroon, driving a culture of continuous improvement and operational excellence
- Collaborated with cross-functional teams to identify opportunities for process optimization, cost savings, and customer satisfaction.
- Created standard operating procedures for all business processes in alignment with organizational strategy.
- Identified root causes of operational issues and proposed solutions to improve productivity.
Country Head - Business Operations
Renda Africa
Lagos
12.2022 - 11.2023
- Collaborated on the integration of cutting-edge technologies (Renda 360, IoT,) to enhance real-time tracking of products, order processing, and inventory management
- Optimized business operations while driving excellence, facilitating expansion, and ensuring seamless end-to-end order fulfillment
- Developed strategies that reduced delivery turnaround time (TAT) from 72 hours to 24 hours through war room and daily stand-ups
- Implemented a structured process for the acquisition, performance evaluation, and retention of third-party logistics (3PL) providers
Head - Last-mile Logistics
Jumia Services
08.2022 - 12.2022
- Spearheaded the redesign and optimization of the last-mile delivery network, reducing delivery costs by 20%, while improving service levels.
- Collaborated on the next-day delivery project across Tier 2 cities, which resulted in a significant increase in customer loyalty and repeat purchases
- Improved customer satisfaction score (CSAT) by 5% through more accurate delivery windows, better communication, and a seamless returns process.
- Reduced last-mile delivery costs by 5% through process optimization, 3PL negotiations, and better route planning
- Led the expansion of last-mile logistics operations into 30 new cities in the eastern and northern regions, ensuring timely delivery and service quality standards were met
Manager - Sorting Centre
Jumia Services
07.2020 - 08.2022
- Designed the project plan and warehouse layout for operation hubs in PHC and Abuja
- Developed and launched the first space optimization project for Jumia Nigeria & Kenya
- Process automation and tech innovation of mobile phones for dispatch operations in Jumia Nigeria, Ghana and Senegal
- Cost optimization and management
- Loss management, recovery, and eradication of theft in transit through the introduction of sealing machines and metallic seals for trucks
- Performance management, SOP development and staff training
- Sortation and dispatch management of up to 40k daily shipment and 1.5 million + overall customer orders during 2021 black Friday promo
Head - Outbound Operations
Jumia Services
06.2019 - 07.2020
- Overall management of sorting operations and distribution of customer orders to all delivery hubs in Jumia Nigeria (Lagos and outstation)
- Effective SLA pricing, cost reduction initiatives and efficiency
- Route planning and strategic hub moves across all tiers in Nigeria to ensure customers expectations are met
- Route expansion, space planning, and warehouse layout design to accommodate continuous expansion
- 3PL outsourcing and management
- Process improvement and redefinition to reduce losses and theft control
- Development, Ownership, and execution of standard operating procedure along within inhouse team and other departments (Delivery Hubs, Seller operations, and outbound processing unit) interventions
Head - Network Outstation Operations
Jumia Services
07.2017 - 06.2019
- Planning and Ownership of network logistics cost improvement
- Development and implementation of industry best practices and operating procedures
- Drive process quality and improved material handling to reduce damage packages in transit to potential customers
- Set goals, define KPIs and ensure team tracks effectively towards goals
- Setting & management of expectations with senior management of different functions e.g Delivery, customer support, Warehousing, Vendor ops etc
- Developed, mentored and motivated the team to achieve organizational continuity and expertise
Head - Network Inbound & Intra city Operations
Jumia Services
01.2016 - 06.2017
- Inbounding process development and strict compliance
- Functional handover system development between network and relative departments
- Developed, mentored and motivated the team to achieve organizational continuity and expertise
- Set goals, define KPIs and ensure team tracks effectively towards goals
- Co-own the execution of processes along with operations team (Delivery Hubs, Vendor drop off, Vendor pick up and order processing) and able to drive the importance of network logistics through timely interventions
Delivery Hub Manager
Jumia Services
06.2014 - 12.2015
- Coordinates daily dispatch and reconciliation of packages
- Efficient queue monitoring and proper lost management process
- Established and maintained quality standards for customer satisfaction
- Foster and maintain a positive, productive Dispatch team environment
- Managed delivery associates and responsible for route planning
- Ensured delivery associates meet customers' appointment and expectations
Education
B.Sc - Industrial Chemistry
Bells University of Technology
Ota, Ogun State01.2018
HND - Pure and Applied Chemistry
The Federal Polytechnic, Ilaro
Ilaro, Ogun State01.2011
Skills
- Logistics management
- Capacity planning
- Process automation
- Operational efficiency and strategy
References
Available upon request
Timeline
Cross Country Operations Excellence Manager
MAX
11.2023 - Current
Country Head - Business Operations
Renda Africa
12.2022 - 11.2023
Head - Last-mile Logistics
Jumia Services
08.2022 - 12.2022
Manager - Sorting Centre
Jumia Services
07.2020 - 08.2022
Head - Outbound Operations
Jumia Services
06.2019 - 07.2020
Head - Network Outstation Operations
Jumia Services
07.2017 - 06.2019
Head - Network Inbound & Intra city Operations
Jumia Services
01.2016 - 06.2017
Delivery Hub Manager
Jumia Services
06.2014 - 12.2015
B.Sc - Industrial Chemistry
Bells University of Technology
HND - Pure and Applied Chemistry
The Federal Polytechnic, Ilaro
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