ABEL M. AGOM
Guyuk,Nigeria
Summary
Passionate to create a challenging and successful career in the area of work and management. Am interested in positions where adequate experience and growth in career can be enhanced to blend dynamic thinking and energy with resilience to devise innovative solutions to problems. As long-term goals, I intend to advance in reasonable time to challenging and high level administrative engagements with significant responsibility and authority.
Experienced Branch Service Manager with a background in overseeing operations, improving customer service, and driving business growth. Strong leadership skills aid in managing teams effectively to increase productivity. Proven ability to implement strategic initiatives that enhance operational efficiency. Notably transformed underperforming branches into profitable units while bolstering client satisfaction rates.
Results-driven Branch Service Manager known for exceptional productivity and efficiency in managing branch operations. Specialize in customer relationship management, operational improvement, and team leadership. Excel in communication, problem-solving, and adaptability, ensuring smooth branch operations and high customer satisfaction.
Overview
14
14
years of professional experience
Work History
Branch Service Manager (BSM)
Union Bank Plc
Guyuk, Nigeria
07.2021 - 03.2023
Ensuring efficient running of all branch operations and staffs.
Head Teller Operations (HTS)
Union Bank Plc
Guyuk, Nigeria
05.2018 - 07.2021
Head Teller Operations (HTS)
Union Bank Plc
Gyawana, Nigeria
10.2016 - 05.2018
Cash Officer
Union Bank Plc
Yola, Nigeria
11.2014 - 10.2016
- Cash Operations Management within the Zone (Yola Zone).
- Other assignments as instructed by Union Bank Plc.
Customer Service Officer
Union Bank Plc
Gombe, Nigeria
10.2013 - 11.2014
- Handle branch customer service operations and any other assignment as directed by my supervisor.
Chemistry teacher
Government Science College Kagara
Kagara, Nigeria
03.2012 - 02.2013
- Teaching and other assignments as directed by School Authority and NYSC.
Self-employed consultant
Green-World International
, Nigeria
12.2010 - 01.2013
- Marketing consultant (Six star consultant)
- Recruiting other independent marketers
- Product promotion and sales e. t. c.
Industrial Training (I.T)
National Research Institute for Chemical Technology (NARICT)
, Nigeria
08.2009 - 01.2010
- Worked in the Pilot plant division, NARICT.
Education
Certificate Of Attendance - WOW Service Experience Training
IBFC Alliance
08.2017 - 08.2017
Certificate Of Attendance - Microsoft Excel
Trusted Edge Consult Ltd
09.2014 - 09.2014
Certificate Of Completion - Selling Financial Services
MACTAY
09.2013 - 09.2013
B.Eng. - Chemical
AHMADU BELLO UNIVERSITY
Zaria, Kaduna State, NigeriaDiploma in Computer Application Packages -
C.T.I. Computer Institute
Zaria, Kaduna StateSSCE/WASC -
ECWA STAFF SCHOOL (E.S.S)
Jos, Plateau State, NigeriaCertificate of Primary Education -
ZARIA CHILDREN SCHOOL (ZCS)
Zaria, Kaduna StateSkills
- Ability to accomplish task with little or no supervision
- Ability to solve problems and meet challenges
- Ability to work and achieve desired result
- Proven Analytical and planning skills
- Proactive research skills
- Good human relations
- Team player
- Willingness to learn
- Proven marketing and management skills
- Ability to coordinate others to achieve a desired goal
- Good Communication Skills
Awards
- Most Humble (Male) Graduating Student, 2010, Nigerian Society of Chemical Engineers (Nsche), Ahmadu Bello University Zaria
- Punctuality Award, 2012/2013, Rafi Local Government Council Kagara, Niger State
- Award of Recognition for Efficiency, 2019, Union Bank PLC.
References
- Bishop Peter Bartemaeus, Chairman Pilgrims Board Adamawa, LCCN Church Adamawa, Adamawa, Adamawa State, 08065648770
- Bar. Gabriel Christopher Adikwu, ELOHEEM CHAMBERS, No. 30 Atiku Abubakar Way, Sabru House, Jimeta- Yola, Adamawa, 08066522508
- Prof. Ndomi Benjamin Moda, Department of STSC (School of Technology and Science Education), FUT Minna, 08036449200
- Mr. Malgwi Bello, Union Bank of Nigeria Plc, Cash Centre Manager, 08069186734
Extracurricular Activities
Zonal Coordinator, NCCF (Nigeria Christian Corpers’ Fellowship), Kagara, Rafi Local Government, Niger State, 06/01/12, 02/01/13 President, ESM (ECWA Student Ministry), Ahmadu Bello University Zaria, 01/01/08, 01/01/10 Vice-President, ESM (ECWA Student Ministry), Ahmadu Bello University Zaria, 01/01/07, 01/01/08
Hobbies and Interests
- Reading Motivational Books.
- Playing the guitar.
- Watching adventure movies.
Languages
- Hausa (Nigerian Language)
- English, fluent
- Hausa (Nigerian Language), fluent
Other Relevant Trainings
- IBFCAgusto, Certificate in Foundational Credit Principles Training Program, 10/02/13, 10/09/13
- MACTAY Consult, Certificate of participation in Professional training programme on Selling Financial Services, 09/10/13, 09/12/13
- Impact Training & Management Consulting, Certificate of participation. Customer Service Skills Course, 09/13/13
- NYSC/ MDGs WAP Training (War against Poverty) AGRO ENTREPRENEURAL PROGRAMME, Abuja, 12/01/12
- CENTRE FOR CAREER DEVELOPMENT & SELF EMPOWERMENT. Certificate of Proficiency, SKILL ACQUISITION & SELF EMPOWERMENT TRAINING (SASET), 01/01/08
Timeline
Branch Service Manager (BSM)
Union Bank Plc
07.2021 - 03.2023
Head Teller Operations (HTS)
Union Bank Plc
05.2018 - 07.2021
Certificate Of Attendance - WOW Service Experience Training
IBFC Alliance
08.2017 - 08.2017
Head Teller Operations (HTS)
Union Bank Plc
10.2016 - 05.2018
Cash Officer
Union Bank Plc
11.2014 - 10.2016
Certificate Of Attendance - Microsoft Excel
Trusted Edge Consult Ltd
09.2014 - 09.2014
Customer Service Officer
Union Bank Plc
10.2013 - 11.2014
Certificate Of Completion - Selling Financial Services
MACTAY
09.2013 - 09.2013
Chemistry teacher
Government Science College Kagara
03.2012 - 02.2013
Self-employed consultant
Green-World International
12.2010 - 01.2013
Industrial Training (I.T)
National Research Institute for Chemical Technology (NARICT)
08.2009 - 01.2010
B.Eng. - Chemical
AHMADU BELLO UNIVERSITY
Diploma in Computer Application Packages -
C.T.I. Computer Institute
SSCE/WASC -
ECWA STAFF SCHOOL (E.S.S)
Certificate of Primary Education -
ZARIA CHILDREN SCHOOL (ZCS)