Summary
Overview
Work History
Education
Skills
Awards Recognition
Timeline
Generic
Abdulrasheed Adamu

Abdulrasheed Adamu

Manager, Sales And Customer Service
Abuja, FCT,FC

Summary

Results-driven management professional with extensive experience in overseeing center operations and leading teams to achieve operational excellence. Proven ability to implement strategic initiatives that enhance service quality and operational efficiency. Reliable team player with strong focus on collaboration and adaptability to changing needs, showcasing skills in leadership and operational management.

Overview

15
15
years of professional experience
6021
6021
years of post-secondary education

Work History

Experience Center Manager

9mobile (EMTS)
01.2021 - Current
  • Supervise and motivate a team of Retail Advisors to achieve sales & service delivery targets
  • Optimize customer handling capacity in the Experience Center through effective staffing and bottleneck mitigation strategies
  • Manage inventory, forecasted requirements, and ensured optimal stock levels in the shop
  • Oversee E2E cash management, ensuring compliance with cash handling procedures & resolving variances
  • Carry out competitor and market analysis providing intelligence on competitor activity to HQ for planning and decision-making purposes

Deputy Experience Center Manager

9mobile (EMTS)
10.2015 - 12.2020

Retail Advisor

Etisalat Experience Center Abuja
10.2012 - 09.2015

Customer Care Executive

Etisalat Nigeria Lagos
05.2010 - 09.2012

Education

Interim Joint Matriculation Examination (IJMB) -

CAS

Senior School Certificate Examination - NECO

ST. Thomas Secondary School

Primary School Leaving Certificate - undefined

Bennie int’l School

Bachelor of Science - Economics

Ahmadu Bello University
Zaria

Diploma - Computing & Network Maintenance

HIIT

Skills

Data analysis

Awards Recognition

  • Recipient of all expenses paid trip to London in the MNP staff promo 2016
  • 2-time 9mobile product winner in the staff promo 2016
  • Several customer commendation letters for excellent service delivery

Timeline

Experience Center Manager

9mobile (EMTS)
01.2021 - Current

Deputy Experience Center Manager

9mobile (EMTS)
10.2015 - 12.2020

Retail Advisor

Etisalat Experience Center Abuja
10.2012 - 09.2015

Customer Care Executive

Etisalat Nigeria Lagos
05.2010 - 09.2012

Senior School Certificate Examination - NECO

ST. Thomas Secondary School

Primary School Leaving Certificate - undefined

Bennie int’l School

Interim Joint Matriculation Examination (IJMB) -

CAS

Bachelor of Science - Economics

Ahmadu Bello University

Diploma - Computing & Network Maintenance

HIIT
Abdulrasheed AdamuManager, Sales And Customer Service