Abdulrasheed Adamu
Manager, Sales And Customer Service
Abuja, FCT,FC
Summary
Results-driven management professional with extensive experience in overseeing center operations and leading teams to achieve operational excellence. Proven ability to implement strategic initiatives that enhance service quality and operational efficiency. Reliable team player with strong focus on collaboration and adaptability to changing needs, showcasing skills in leadership and operational management.
Overview
15
15
years of professional experience
6021
6021
years of post-secondary education
Work History
Experience Center Manager
9mobile (EMTS)
01.2021 - Current
- Supervise and motivate a team of Retail Advisors to achieve sales & service delivery targets
- Optimize customer handling capacity in the Experience Center through effective staffing and bottleneck mitigation strategies
- Manage inventory, forecasted requirements, and ensured optimal stock levels in the shop
- Oversee E2E cash management, ensuring compliance with cash handling procedures & resolving variances
- Carry out competitor and market analysis providing intelligence on competitor activity to HQ for planning and decision-making purposes
Deputy Experience Center Manager
9mobile (EMTS)
10.2015 - 12.2020
Retail Advisor
Etisalat Experience Center Abuja
10.2012 - 09.2015
Customer Care Executive
Etisalat Nigeria Lagos
05.2010 - 09.2012
Education
Interim Joint Matriculation Examination (IJMB) -
CAS
Senior School Certificate Examination - NECO
ST. Thomas Secondary School
Primary School Leaving Certificate - undefined
Bennie int’l School
Bachelor of Science - Economics
Ahmadu Bello University
ZariaDiploma - Computing & Network Maintenance
HIIT
Skills
Data analysis
Microsoft Office Suite
Sales management
Operations management
Account management
Inventory management
Teamwork and collaboration
Effective communication
Customer relationship management
Staff training/development
Team building
Business development
Awards Recognition
- Recipient of all expenses paid trip to London in the MNP staff promo 2016
- 2-time 9mobile product winner in the staff promo 2016
- Several customer commendation letters for excellent service delivery
Timeline
Experience Center Manager
9mobile (EMTS)
01.2021 - Current
Deputy Experience Center Manager
9mobile (EMTS)
10.2015 - 12.2020
Retail Advisor
Etisalat Experience Center Abuja
10.2012 - 09.2015
Customer Care Executive
Etisalat Nigeria Lagos
05.2010 - 09.2012
Senior School Certificate Examination - NECO
ST. Thomas Secondary School
Primary School Leaving Certificate - undefined
Bennie int’l School
Interim Joint Matriculation Examination (IJMB) -
CAS
Bachelor of Science - Economics
Ahmadu Bello University
Diploma - Computing & Network Maintenance
HIIT