An avid reader of legal thrillers, classical & African literatures and writings
Abdulrasaq Oladimeji Rufai
Lagos,LA
Nobody promised it will be easy but they said it will be worth it
Anonymous
Summary
Interested in building a cross-functional career that cuts across user research in product management and development. Enthusiastic to contribute towards a dynamic environment that encourages skill development and facilitates career growth. Willing to learn new skills and harness them in tackling challenges and identifying opportunities. Ability to conform to leadership and team roles. Competent in processing challenges critically and create positively impacting solutions. Inspired to work within time frames to fully achieve set forth aims.
Overview
7
7
Certifications
4
4
years of post-secondary education
7
7
years of professional experience
Work History
Customer Service Executive
Sky Logistics Limited (GSA Delta Air Lines Inc.)
Ikeja, Lagos
03.2018 - Current
- Corresponding with customers on requests and resolving complaints
- Forecasting market shares in Nigeria market and determinants
- Coordinating and assisting with agency sales
- Preparing communication/press release contents – External & Internal
- Consolidating monthly reports on ticket payments
- Handling the Delta Air Lines DHL Energy desk
- Introducing and building frame work for sales accelerating products
Delta Intern
Delta Air Lines Inc.
Victoria Island, Lagos
03.2017 - 02.2018
- Developing brand accelerating products and services
- Coordinated the SkyTeam-Garda world 2017 Golf Tournament
- Management of Delta Airlines VIP service operations
- Development of the Delta VIP arrival services framework
- Optimization of VIP departure services operations by introducing
an app nick named VIPSYS
- Resolving VIP passengers’ complaints
- Enabling the experience of the Delta Virtual Reality for prospective clients
- Reporting brand development progress to the country manager
- Consolidating monthly agency sales report
- Preparing powerpoint presentations for sales pitch –internal & external
- Organizing sales blitz with the sales team
- Reporting update on market fares & competitors’ margin to country manager
Customer Care Representative/ Marketer
Ibadan Electricity Distribution Company
Ibadan, Oyo
05.2015 - 04.2016
- Resolving and reporting of customer complaints through the Customer Report Management Document (CRMD)
- House to house energy monitoring and sensitization on energy management
- Introduction and support of Credit Advance Payment for Metering Implementation (CAPMI) to enable Prepaid Meters (PPM) usage
- Data entry/analysis of energy consumption and payments made by
MD (Maximum Demand) customers
Student Volunteer
Defence for Children International (DCI)
Ikoyi, Lagos
06.2012 - 12.2014
- Educational research projects in Surulere, Orile-Iganmu and Orile Badia
- Conducting SBMC (School Based Management Committee) mentoring and trainings in collaboration with ESSPIN (Education Sector Support Programmes in Nigeria).
- Investigating and reporting cases of abuse to the Office of the Public Defender (Lagos State Government)
- UNICEF 2015 research on Out-of-school children
- JICA (Japanese International Cooperation Agency) 2014 research project on community health services in Lagos State
Education
Bachelor of Arts - Philosophy
01.2011 - 01.2015
Skills
User research
undefinedAccomplishments
- President, NYSC Quality Control CDS (NAFDAC), Oyo State Chapter, Oyo. October, 2015-April, 2016
- Public Relations Officer, NYSC Quality Control CDS (NAFDAC), Oyo State Chapter, Oyo State. June - October, 2015
- General Secretary, Guild of African Patriots. 2015 -Present.
- Award for Most Industrious Staff, Sky Logistics Limited (GSA Delta Air Lines Inc.) 2019
- Certificate of Honour, National Agency for Food & Drug Administration & Control (NAFDAC), NYSC Community Development Service (CDS). February, 2016
- Certificate of National Service, National Youth Service Corps (NYSC). April, 2016.
Certification
Leadership Training (Course No. SS424/ SS524) Citizenship and Leadership Training Centre, Sea School Unit, Apapa
Interests
Freelance writing for journals and publications/ Academic research writing
Volunteer research and writing for non-profit organizations
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Software
ESmash
Hyperion
Matrix
Salesforce
Timeline
Diploma in Leadership and Management Diploma, Harvard Manage Mentor, IATA & Harvard Business Publishing
12-2019
Certificate in Revenue Management, International Air Transport Association (IATA)
09-2019
Certificate in Airline Marketing, International Air Transport Association (IATA)
09-2018
Customer Service Executive - Sky Logistics Limited (GSA Delta Air Lines Inc.)
03.2018 - Current
Delta Intern - Delta Air Lines Inc.
03.2017 - 02.2018
Project Management Training, New Horizons Institute
04-2016
DELF A2 French Certification, Alliance Française.
03-2016
Customer Care Representative/ Marketer - Ibadan Electricity Distribution Company
05.2015 - 04.2016
Public Speaking and Leadership, Spokesmen Guild Nigeria.
02-2015
Student Volunteer - Defence for Children International (DCI)
06.2012 - 12.2014
Lagos State University. - Bachelor of Arts, Philosophy
01.2011 - 01.2015
Leadership Training (Course No. SS424/ SS524) Citizenship and Leadership Training Centre, Sea School Unit, Apapa
08-2009
Similar Profiles
TOLULOPE AFOLAYANTOLULOPE AFOLAYAN
Customer Service Executive / Refund Manager at Sky Logistics Limited (GSA Delta Air Lines Inc)Customer Service Executive / Refund Manager at Sky Logistics Limited (GSA Delta Air Lines Inc)
Robert SixtaRobert Sixta
First Officer at Delta Air Lines - Endeavor AirFirst Officer at Delta Air Lines - Endeavor Air
Kirstin FisherKirstin Fisher
Customer Service Representative at Delta Air LinesCustomer Service Representative at Delta Air Lines