OLOWOLAGBA ABDULQADIR

• Drive, manage and create implementation plans for releases, upgrades and deployments
• Supervise a team of 6 Technical Support/Implementation Engineers to achieve operational goals
• Designed and led the implementation of CBN cashlite policy (Cash withdrawal limit) for all microfinance banks on Interswitch platforms
• Drive onboarding of Microfinance banks on Interswitch’s switching platforms thereby expanding usage of Interswitch products in the markets
• Conduct routine Service Operations Reviews with customers which led to identification and resolution of service issues
• Build solid relationships with internal cross-functional partners, ensuring customer and market needs are being communicated and being met
• Lead customers through the transition from sale to implementation; clarify project scope and customer readiness to implement during project initiation and ensure internal stakeholders are clear on products/services implementation requirements with customers
• Monitor post-implementation customer service quality, providing Voice of Customer feedback to improve quality
• Perform training and/or retraining functions to resolve customers’ day-to-day technical/operational issues
• Build, grow, and manage operational and technical relationships with Customers
• Act as escalation point during implementation of customer implementation projects to ensure customers’ and Interswitch’s needs are met
• Grow and manage close strong working relationships with customer’s executive and decision-making- level contacts
• Develop and maintain strong working relationships with key vendors in areas such as payments processing, network infrastructure and digital technology
• Ensure customer’s compliance with all Interswitch technology enhancements and mandates
• Leverage relationships with customers and vendors to identify sales leads and share such opportunities with Account Managers and Business Development teams/Expert Sales.

• Partnered with Interswitch and Mastercard to implement Mastercard Automated Billing Updater (ABU) project thereby reducing card transaction failures by 5%
• Successfully implemented Postilion Alert Trigger Service for improved customers engagement and revenue generation
• Worked on ZoneSwitch implementation for peer-to-peer transactions routing
• Successfully implemented the bulk creation of virtual cards for over 1 million customers
• Managed the bank’s switching infrastructure driving over 2500 ATMs and 7 million cards
• Subject matter expert on transaction processing, routing and investigations
• Cards issuance and transactions analysis for making informed decision by the management and business team
• Managing, monitoring and support of the Bank’s Front-End processor (Postilion) to ensure high availability
• Ensuring servers replication to DR site are up-to-date and highly available
• Ensuring availability of the FEP database
• Transactions monitoring, routing and investigation, troubleshooting and simulation to resolve issues
• Managing the switching infrastructure test environments and all test servers.

• Configured application and database servers’ performance alerts
• Configured trend and alerts for postilion services
• Ensured 99.9% availability and optimal level of real-time performance of card transaction switch
• Design, development, implementation and support of ATM & Cards solutions such as Instant Card,
• Instant Pin and POS driving applications
• Cards issuance and transactions analysis for making informed decision by the management
• Managing and Administration of the Bank’s Front-End processor (Postilion) to ensure high availability
• Ensuring optimal network connectivity between the FEP and all connecting systems (ATMs, CBA, etc.)
• Ensuring servers replication to DR site are up-to-date and highly available
• Implementation PAN Encryption on postilion database
• Implementation of ZoneSwitch for peer-to-peer transaction switching
• Ensuring availability of the FEP database
• Provision of technical support to all ATM issue escalations bank wide
• Transactions monitoring, routing, and investigation, troubleshooting and simulation to resolve issues.

• Planning, organizing and evaluating operations of the IT channels team for optimal channels system performance
• Successfully implemented PAN Encryption on postilion database for PCIDSS compliance
• Implemented TWIGSecure application for card PIN activation via the mobile banking app
• Delivered Mastercard USD cards project for domiciliary account holders
• Design, development, implementation and support of IT e-channels solutions such as Instant Card, Card
• Control, Instant Pin and POS driving applications
• Managed the planning of test preparation and execution, UATs, Pilot tests and go-live support, including all associated resources to facilitate completion of project deliverables within stipulated timelines
• Developed and implemented standard operating procedures (SOPs) and Encryption key policies for management of channels systems in compliance with PCIDSS
• Managed and Administered the Bank’s Front-End processor (Postilion) to ensure high availability
• Ensured optimal network connectivity between the FEP and all connecting systems (ATMs, CBA, etc.)
• Card production - Extraction of card file, card job execution on postcard and upload of the output to perso company for the physical card production
• Ensured servers replication to DR site are up-to-date and highly available
• Provided second level support to ATM and POS Management and Support teams
• Transactions monitoring, routing, and investigation, troubleshooting and simulation to resolve issues raised on cards, online, collection and payment platforms
• Managed the switching infrastructure test environments and all test servers
• Provided daily, weekly, monthly, and quarterly reports for E-Business, Cards, and E-settlement units.

• Gave IT technical supports to members of staff of the company.
• Set up and resolved network issues.
• Diagnosed hardware and software problems and replaced defective components.
• Video editing using Final Cut Pro and MPEG Streamclip software.